OMG I'm such a noob it just hurts. Check this.
Customer17:12:46 I went on to live roulette for my first time and I placed £10 onto red but I am concerned that I will be charged from my bank account for this. I wanted to use my vegas free £10 bet but I don't think it has worked as it didn;t say I used my free bet and under free bets it still says I have a vegas £10 token bet left.
Customer17:15:29 However, I should say I have never credited my account from money from my bank so does this in effect mean I couldn;t have been charged for anything? Sorry I am new to this
Agent17:16:27 Your Vegas welcome hasn't been credited to your account yet.
Agent17:16:37 You have sports and poker there though.
Customer17:16:51 Vegas shows up in my free bets ready to use
Agent17:17:32 I am not sure why this would be saying this as there isn't a Vegas bonus on your account.
Agent17:17:50 The £10 you used was from your own balance.
Customer17:17:55 So the £10 I just put on red and lost, where did this come from? A free bet? Do I have to pay for this?
Customer17:17:58 I am confused
Customer17:18:21 I put £10 on because Vegas gave me a £10 freebet. I assumed it came out of that
Agent17:18:57 No this came from your account balance you have there. This will not have come direct from your bank account.
Agent17:19:22 You may not get the Vegas offer as you have Poker and Sports in there to use, and you are only allowed two of them. < interesting
Customer17:21:08 Today I signed up and was awarded about£10 free bingo bet (I spent all and lost), £10 sports (unspent)m £10 poker (unspent) and £10 vegas which I THOUGHT I just spent. It shows as a lost £10 amount on roulette. So how can I have funded that game if the balance I had was as stated, the other balance amounts from free bets would not be able to be used on vegas surely?
Agent17:22:57 No this is correct. You have £25.52 in your balance, which you won on Bingo.
Agent17:23:07 You actually won £35.52 on bingo. < lol
Agent17:23:27 But you spent £10 on Roulette which is where the £10 has come from.
Customer17:25:07 Oh. ok. So...how do I use my vegas free bet money rather than out of my balance?
Agent17:26:12 The Vegas will be credited to you automatically within 72 hours, which isn't in your account yet, but I will warn you you may not even get this because you have had Bingo, and you also have Sports and Poker awaiting you.
Customer17:26:41 ok I see thankyou
Customer17:26:51 And how do I know if it "gets credited" ?
Agent17:27:22 It should tell you in your account, but if you are unsure come back to us and we can also tell you
Customer17:28:01 So to confirm, if I go to play a game on a roulette table, how would i
go about using my free skyvegas £10 assuming it does in fact get credited? Is there an option somewhere that will appear obvious?
Agent17:29:02 It should tell you when you log into a game. I think it says free balance or something on those lines under your account balance. You should see this once you log into an actual game.
Customer17:29:25 I see. Thankyou kindly for your assistance
Customer17:29:58 So to confirm...I still have £10 sports bet to use, £10 poker and currently I have £25 balance that I can withdraw or bet with as I please?
Agent17:30:17 That is all correct.
Customer17:30:35 Thankyou. One final thing. How do you know you win on bingo? I played it and nothing obvious happened.
Customer17:30:41 I realize this must sound silly
Customer17:30:45 I'm a silly person
Agent17:30:57 Oh it will come up on the screen when you are watching your game.
Customer17:31:08 It didn't do that I didn't think anyway
Customer17:31:11 Oh well
Agent17:31:11 A big flashing thing comes on over your tickets telling you who won, and when you see your name you won, and your balance usually goes up.
Agent17:31:27 You can also see this in your transactions.
Customer17:31:59 I can only assume I missed it flash up. Thanks!
Agent17:32:22 That will be it.
Customer17:32:34 Ok thankyou very much. Bye
Agent17:32:42 No problem, If you have any further problems, don't hesitate to contact us again. Hope you enjoy your day and take care.
Customer17:32:47 bye
System17:32:57 Sky Karen has left this session!
System17:32:57 The session has ended!
