This is a story all about how......

Django x2

Django x2

Django x2

Soldato
Joined
28 Sep 2008
Posts
14,218
Location
Britain
............I received a new mug. I'll let the emails and the pictures do the talking :)

This email, sent on Monday,

Dear Ron Jon,

My partner and I look forward to our yearly trip from the UK to Orlando with much joy in our hearts. Each year, we drive out to Cocoa Beach and visit your fabulous store. Last year, in September, I treated myself to well over a $150 worth of goods, souvenirs and apparel.

One such item was a black stoneware mug with painted logo on the front reading “One of a kind” underneath the Ron Jon surf shop logo.

This mug took pride of place on my window sill, until one cold rainy UK day. I had run out of mugs and was desperate for a lovely cup of tea served with milk and sugar. PG Tips is my favourite brand. I had no choice but to promote my Ron Jon mug from window sill ornament to full on liquid vessel.

The tea tasted amazing, much better than the tea I usually have out of Jamie Oliver’s mugs. As part of my immediate care routine, I placed the mug in the sink, and washed it.

Uh oh, I have colour on my hands. The paint on the front of the mug has started to wash off. I immediately stopped washing the mug and placed it on the side but I’m saddened to say that the damage had already been done. The painted logo has smudged 

I enclose a screenshot for your viewing pleasure.

EO0OP.jpg


What can I do?
Click to expand...

Ron Jon's response received on Wednesday

Hi, Thank you for your message. It has been forwarded to me to gather your information in order to send you a replacement mug at no charge to you. If you could please reply back to this email with your full shipping information, I will send you a new mug. Please let me know if there is anything else I can assist you with.
Click to expand...

Then today:

aA2x0.jpg


COuQW.jpg


Whoop for epic customer service!!!
:D
 
i thought you were gonna say.

...my life got flipped-turned upside down and I'd like to take a minute just sit right there
I'll tell you how I became the prince of a town called bel air:D
 
Love it when this kind of thing happens. The retailer is entitled to say 'hard luck' but instead go that extra mile for the customer.
 
trigger-happy said:
I tried making that on my profile on the "about me" tab, hopefully it wasn't a fail :D
Click to expand...

no its just epic and i quote from your profile


"About trigger-happy

Biography
Now, this is the story all about how My life got flipped-turned upside down And I'd like to take a minute Just sit right there I'll tell you how I became the prince of a town called London

Location
In west London

Interests
Born and raised. Overclocking my PC I spend most of my days. Chilling out, maxing, relaxing all cool shooting some CS:S out side of the school. When a couple of components were up to no good, started making trouble with assassins creed brotherhood

Occupation
I got one little BSOD and I got scared

Favourite Sport
So I told myself I'm getting professional help from OCUK instead"

+1
 
Whoo Ron Jons in Cocoa Beach is one of the most unpleasant poo holes I've ever had the misfortune to stumble into.
I'm guessing other branches fair little better.

The usual Flip flops and lame t-shirts but also seahorses in test tubes and shark bits in transparent 'footballs' etc... despicable place.

Your original smeared mug is a fine token of the establishment. Hope the replacement holds up :o
 
Last edited:
2bit said:
Whoo Ron Jons in Cocoa Beach is one of the most unpleasant poo holes I've ever had the misfortune to stumble into.
I'm guessing other branches fair little better.

The usual Flip flops and lame t-shirts but also seahorses in test tubes and shark bits in transparent 'footballs' etc... despicable place.

Your original smeared mug is a fine token of the establishment. Hope the replacement holds up :o
Click to expand...

Really, when did you last go as there was none of that Disney Fleamarket nonsense the last few times we've been :)
 
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