Could not believe, what I was hearing!!

Not personally though, it's as a store right? And has lots of other elements such as attachment rates etc? As I say I'm out of the loop on this one but it was certainly heading in that direction when I left.
 
PCW used to have commission. It was 1% then was moved down to 0.8%. Next it was replaced with a sales performance bonus. Finally that was removed and now works on £/hour and CABS I think
 
jp7152 said:
PCW used to have commission. It was 1% then was moved down to 0.8%. Next it was replaced with a sales performance bonus. Finally that was removed and now works on £/hour and CABS I think
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This, sort of.

The current bonus scheme is based on 2 factors:

1: customer service score, made up of 20% mystery shop score, 40% approach score, 40% customer satisfaction (both from an exit survey)
minimum 80% score to be eligible for ANY bonus, 85% gets 10p/hr bonus, 95% = £1/hr bonus

2: margin/hour in brackets >£70/hr nets 1.75% >£160/hr = 6% margin

The whole thing is done in quarters, not periods. So unless you work in a megastore, margin/hr is pretty much pointless to aim for as you will never get a decent amount. The holy grail of £1 extra per hour you worked is the one to go for, and that relies entirely upon how good your service is not your sales.

I earned about £1k in bonus over the last year, so not a huge amount, and I was the top sales person in the store.
 
Heh last time I was in a ****y world they would've thrown me out had I not been at the counter paying when I heard the "tech" guys behind the counter try to get some woman to pay to have her stuff recovered from a hard disk because Windows had ****ed up and a re-build was required I spoke up and said "You're having a laugh, I can recover your stuff in 5 minutes on my laptop hell I can recover your stuff outside in my car for free now if you like." which I then proceeded to do after paying. I got proper evils from the purple shirts(or are they blue now?) whilst the guy serving me was trying to keep a straight face and failing eitherway I don't think they'll be letting me back there in the future.
 
Ohh that sounds nasty. When they had the sales performance bonus it was quite good. I worked for a while there for weekends a while ago and I think it was about £670 a month extra sales performance bonus which I thought was good for 8 days a month. I think the normal wage went up doing their training thing also. It worked out about £11 an hour with basic + sales performance then there was usually a £5 cab on norton antivirus and £5 cab on a surge protector and usually a £5-15 cab on anything by Fujitsu. Then they put cabs on finance PPI and service plans. Also cabs on printers.

It was possible to earn lots of money but was ovbiously geared to selling the customer what the shop wanted

If someone bought a desktop / laptop + norton + surge protector + printer it could be around a £40 commission.

Sometimes when there was a lack of staff I got to go on the till which was very excellent as you get paid as though you had sold everything :)

It's probably better for the customers now though
 
Devrij said:
Yes it is :) Just moved here a few days ago
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I grew up on longwood gate, a few doors up from the slip inn (oo-er) :)

Parents still live there but I haven't been back in a couple of years.

I actually did 2 stints at pcworld, about 2 months in the new one in huddersfield (as it was then) in 1997 then a couple of years in farnborough from 2003 to 2005ish (citation needed lol).
 
Ha, I tried to transfer to that store. Alas I was too dear for them, and they couldn't take on a 40hr contract with this stupid "right people right place right time" thing, which is just an excuse to screw their staff out of holiday pay and other benefits, while being able to cut their hours whenever they feel like it. I see it ruining the standard of staff in the place, because the only people who can afford to work a 6hr contract (regardless of how much overtime they're promised) is students and other temps. I wouldn't be surprised if most stores were full of new people with little experience or training within 6 months. Their turnover will be huge. And so the stereotype of the useless dixons employee will continue.
 
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