In warranty but company went bust?

mOdO · 28 Apr 2012 at 12:26

Bought my Samsung TV in 2008 from Teleland, which came with a 5 year warranty.

Teleland no longer exists/gone bust?

What options/rights do I have as I'm still in warranty?

The TV doesn't turn on, just "clicks." Is there a point of fixing it?

Thanks.

Princey · 28 Apr 2012 at 12:28

Easy fix on the Samsungs. It's just a capaciter that has gone.

mOdO · 28 Apr 2012 at 12:30

Thanks for the quick response.

How much am I looking at?

arch · 28 Apr 2012 at 12:31

Check the warranty to see who underwrites it. A lot are underwritten by Domestic and General in which case you should still be covered by them as Teleland were in effect just agents for D+G

pooley · 28 Apr 2012 at 12:31

Yep capacitor/s have failed, certainly worth fixing.

mOdO · 28 Apr 2012 at 12:41

arch said:
Check the warranty to see who underwrites it. A lot are underwritten by Domestic and General in which case you should still be covered by them as Teleland were in effect just agents for D+G

The only problem is I don't have a paper warranty and the online link doesn't work!

mOdO · 28 Apr 2012 at 12:42

pooley said:
Yep capacitor/s have failed, certainly worth fixing.

Ok, just phoned my local and said they'll look at it today.

What price should I pay approx?

pooley · 28 Apr 2012 at 12:51

I not sure about going rate for get it fixed professionally as i repaired my tv at the cost of £2.09 for the capacitors, granted I borrowed the soldering iron.

If you feel confident enough have a go yourself.

Peedee · 28 Apr 2012 at 13:17

Do it yourself

Jony27 · 28 Apr 2012 at 14:39

Our Samsung TV did the same couple of years ago.
The TV was bought from Currys and warranty had ran out with Samsung.
But when I phoned Samsung, they sent an engineer to fix it at no extra cost.

IIRC, they said that the model/batch of our TV had the "ticking" problem.
What model is your Samsung TV?
You could try ringing them?

Cleeecooo · 28 Apr 2012 at 15:13

Samsung are, in my experience, extremely helpful with sorting out duff panels, i'd give them a call

DB_SamX · 28 Apr 2012 at 15:16

If you bought on a credit card, the cc company are legally liable to help you out (consumer credit act 1974 iirc). Depending on what you want, you could ask them to refund the cost of repair and/or pay for a replacement warrantly until the date the original one would have lasted.

Had that happen with an old laptop from Multivision who went bust. The company who bought them or something weren't liable for the warranty but offerred a new one at a discounted price. I got Mastercard's approval to buy it and they refunded me the cost.

Cleeecooo · 28 Apr 2012 at 15:23

DB_SamX said:
If you bought on a credit card, the cc company are legally liable to help you out (consumer credit act 1974 iirc). Depending on what you want, you could ask them to refund the cost of repair and/or pay for a replacement warrantly until the date the original one would have lasted.

Had that happen with an old laptop from Multivision who went bust. The company who bought them or something weren't liable for the warranty but offerred a new one at a discounted price. I got Mastercard's approval to buy it and they refunded me the cost.

Link to back up your point HERE

mOdO · 28 Apr 2012 at 18:27

Jony27 said:
Our Samsung TV did the same couple of years ago.
The TV was bought from Currys and warranty had ran out with Samsung.
But when I phoned Samsung, they sent an engineer to fix it at no extra cost.

IIRC, they said that the model/batch of our TV had the "ticking" problem.
What model is your Samsung TV?
You could try ringing them?

Unfortunately I paid by debit card

Model: le40m87bd

The repair guy said there's a problem with the PSU, £95+vat.

I will call Samsung on Monday.

Does that price sound right?