ParcelMonkey Woes! Lost £400 Monitor
- Thread starter Craterloads
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Soldato
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- 6 Sep 2005
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No! Don't say anything that could be perceived as threatening / blackmailing them.
They will know that you may write a negative review about them and will take that into account.
Stick to the facts and just to the facts, keep any emotion and opinion out of the letter.
They will know that you may write a negative review about them and will take that into account.
Stick to the facts and just to the facts, keep any emotion and opinion out of the letter.
Soldato
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I wasn't signed in and it does the same in a private browsing tab (whether that will make a difference regarding reading cookies I don't know).
Searching for 'parcel monkey' doesn't bring up the thread in the top 50 though.
but when they do get lost they should be compensated if insurance is payed for, what difference does it make if the item was a monitor or something that they do cover when the item is lost? there's no reason why monitors should be exempt from compensation if they happen to lose it, it's not like it's easier to lose a big monitor.
It sounds more like these T&C are specifically designed to steal certain items from customers. I can understand damage not being covered on certain items but to lose it totally and not pay out just gives them permission to steal stuff, they've accepted money to provide a service and then not performed the service.. surely that's fraud?
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Ooh, then it is impressive. Anyway you're dead right that the OP shouldn't reference this thread. The letter that was written is the best thing, I feel, and after that I don't think the police could help, but asking them wouldn't hurt.
I don't know about steal... I think the T&C are designed to allow the company to be run badly.
If you send anything valuable our staff will nick it. We don't trust them, and we won't monitor it or take responsibility. In fact what we'll do is sell you insurance you can't claim on, under the implied threat that something might happen.
I don't think they should be selling insurance at all. If it doesn't get there or it arrives damaged then they are negligent. They should have course be able to make a surcharge for items that require extra protection - be it because they're very valuable or because they are fragile. And they are free to refuse to carry stuff. But the way they operate now isn't right.
Steal isn't the right way to describe it though...
While we're discussing unfair contract terms, how has this not been picked up on yet?
So basically, for ANY item they lose/break/steal, if you claim for compensation, they could just turn round and say "sorry, that falls under the 'various' category of our exclusions list"
So basically, for ANY item they lose/break/steal, if you claim for compensation, they could just turn round and say "sorry, that falls under the 'various' category of our exclusions list"
It has, or at least I noticed and felt other people had talked about it enough....
You're dead right - the feeling from people who've been speaking in the thread is that their T&Cs are ridiculous, unenforceable and in court you cannot hide behind them to invalidate statutory rights or excuse negligence.
All carriers have a huge list of items that they either supposedly dont carry or wont insure.
These include:
Currency
Furniture
Gems
Precious metals.
Works of art.
Clothing.
TVs
Monitors (but not for the big internet retailers just the man in the street)
Livestock
But you will see them clamouring to carry stuff for Internet hardware retailers, Furniture makers, uniform suppliers etc etc.
*** me I used to spend all day delivering stuff we supposedly didnt carry, if they didnt, there is **** all left to move.
Did the OP get any sort of tracking information from the courier? at the end of the day these Parcel Monkey clowns could have just replaced the recipient address with their own when interacting with the courier? get the monitor delivered straight to themselves and then say it was lost, it sounds well dodgy to me.
Associate
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They sound like a bunch of cowboys to me.
Lol
I'd say that you should have read the T&C's, but that is quite unfair if you stated it's a Monitor and they accepted it knowing if they lose it you lose everything.
It just gives them free reign to 'lose' all the prohibited items as they wish.
Lol
I'd say that you should have read the T&C's, but that is quite unfair if you stated it's a Monitor and they accepted it knowing if they lose it you lose everything.
It just gives them free reign to 'lose' all the prohibited items as they wish.
So couriers are expected to check the description of every single item despite already providing a list of all prohibited goods?
BTW in the case of somthing being lost I dont think the prohibited goods should come into it.
If they're going to accept insurance on it then yes. They collect the item description, and they charge for the insurance. It is not too much to expect for a human to spend the, I don't know, whole second it would take to read it and accept it.
When the description is blatantly 'monitor' or contains monitor in it yes?
It's not really hard for them to code a function to check such things in the description and flag it up or block it or at least display a message saying this won't be covered under the T&C's for loss or damage.
Have you any idea how much stuff is on a prohibited goods list? So you expect a man in a van to have all that to hand and then have the time to discuss it with a customer?
Would it not be easier for the person sending the parcel to spend the, I don't know, whole minute it would take to read the prohibited goods section on a website?
Would it not be easier for the person sending the parcel to spend the, I don't know, whole minute it would take to read the prohibited goods section on a website?