BT or Be Unlimited?

kmufc77 said:
BE all day long. BT ADSL are known for traffic shaping, throttling p2p, and having a 100GB download limit even though there are advertised as unlimited.

Also if you download too much data your DL speed will be capped for the whole month with BT!

Ive had both, and BE are way better, there support is also very very good on the forums.
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Hasn't been the case for 18 months or so. They increased the trigger to 300gig then did away with it entirely and you no longer get a hard speed cap for a whole month if you exceed some random number.

P2P traffic is still shaped at peak times but thats it.
 
I have been with Be for 6 years and they were top class ! until about 8 months ago when things went crazy with the network :( now sometimes its useless to use and pages don,t open etc :( if you can get Infinity i would go with them ,plus most people want the fastest speed available , if Be was going to get Fibre this year i,d wait ,but there not going to get it until 2013 :(
 
jamjar said:
I have been with Be for 6 years and they were top class ! until about 8 months ago when things went crazy with the network :( now sometimes its useless to use and pages don,t open etc :( if you can get Infinity i would go with them ,plus most people want the fastest speed available , if Be was going to get Fibre this year i,d wait ,but there not going to get it until 2013 :(
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Jamjar: Had exactly the same problem here with Be, things got so bad with poor speed,stability issues & dropped connections.

Last year after 6 years with Be, I jumped ship to BT Infinity,best thing I did.

At the moment things aren't looking good for Be, losing customers at a alarming rate to BT Infinity, & probably Sky Fibre as well when they get things running smoothly.
 
Nightglow said:
Jamjar: Had exactly the same problem here with Be, things got so bad with poor speed,stability issues & dropped connections.

Last year after 6 years with Be, I jumped ship to BT Infinity,best thing I did.

At the moment things aren't looking good for Be, losing customers at a alarming rate to BT Infinity, & probably Sky Fibre as well when they get things running smoothly.
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So you think if you can get Infinity you should jump ship ? We are enabled for Infinity and i,m going to get my MAC code today , do you think i,m doing the right thing as you was in the same boat as me ?
 
jamjar said:
So you think if you can get Infinity you should jump ship ? We are enabled for Infinity and i,m going to get my MAC code today , do you think i,m doing the right thing as you was in the same boat as me ?
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http://www.thinkbroadband.com/news/5235-telefonica-reports-continuing-decline-at-o2-be.html

It's only going to get worse for Be, as more exchanges are enabled for fibre whether it's BT or Sky, if I was paying £22 for Be Unlimited up to 16Mb, & you can get Infinity either £18 for up to 38Mb or £26 for up to 76MB , I know where I was going.

Yes, love Infinity, a rock solid 50/8 for me, low pings, until the elusive line fault saga three weeks ago, which got finally resolved yesterday, I hadn't rebooted my Draytek 2750N for almost 98 days, whereas with Be my Netgear 834GT was rebooting several times a day, online gaming was at times impossible, as was using Sky + Anytime.
 
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kmufc77 said:
BE all day long. BT ADSL are known for traffic shaping, throttling p2p, and having a 100GB download limit even though there are advertised as unlimited.

Also if you download too much data your DL speed will be capped for the whole month with BT!

Ive had both, and BE are way better, there support is also very very good on the forums.
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That's complete and utter Tosh.

Last year BT removed the download limit on their FUP making it truly unlimited with no throttling for going over any amount.

Also you can get very good help on the BT forums through the BT Community.

I'm on BT's ADSL2+ product with a sync speed of 24276 kbps and I have not experienced any slowdown on throughput since I was switched over in February.

If you have the option for Be, I would recommend you go with them only because of the customization you have with them and the slightly better pings, but I have seen a large number of problems over at Thinkbroadband.com with people saying they have been having problems with their network recently.

If FTTC is available, definitely go with BT as Be have stated on their blog that FTTC won't be happening until at least next year.
 
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chris6273 said:
That's complete and utter Tosh.

Last year BT removed the download limit on their FUP making it truly unlimited with no throttling for going over any amount.

Also you can get very good help on the BT forums through the BT Community.

I'm on BT's ADSL2+ product with a sync speed of 24276 kbps and I have not experienced any slowdown on throughput since I was switched over in February.

If you have the option for Be, I would recommend you go with them only because of the customization you have with them and the slightly better pings, but I have seen a large number of problems over at Thinkbroadband.com with people saying they have been having problems with their network recently.

If FTTC is available, definitely go with BT as Be have stated on their blog that FTTC won't be happening until at least next year.
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The problem is that BT used to be absolutely awful. I know that their FTTC products are great but it will (fairly or unfairly) take a long time for them to shake their years of terrible CS in regards to their older ADSL1/2+ products.
 
FrenchTart said:
The problem is that BT used to be absolutely awful. I know that their FTTC products are great but it will (fairly or unfairly) take a long time for them to shake their years of terrible CS in regards to their older ADSL1/2+ products.
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yes this is true , but if you think about it a lot of companies have bad reputations and when they get there act together or find a better product things change :) I worked for a small company in Electronics and when i joined them they were very bad ! but once they got money and a better product they went on to make millions :) and built up a great customer reputation
 
Things change - but BT being such a big company, almost everyone started out with either them or AOL... between early service problems and bad customer support due to a duopoly and people not having a switch-provider mentality like we have now, they both got a very bad reputation. AOL's is past resuscitation, BTs is slowly improving with FTTC - but people's "conventional wisdom" will take a long time to switch. If techy person A recommended to all their friends 5 years ago that BT is rubbish, there's nobody to tell person A that it's actually not bad now. It's difficult to shift bad reputation.

Plus, I'm on BT broadband, and it's an absolute pile of horse ****. Not through choice (moved into a house contracted to BT until just before I leave), but it's terrible speeds and worse service. We've complained repeatedly and all they did was send an engineer round with a HomeHub 3.
 
I love being with O2 at the moment! Paying £10.50 per month for a 20Mb connection! I will be sticking with them for quite some time I think.

Stoner81.
 
Audigex said:
Things change - but BT being such a big company, almost everyone started out with either them or AOL... between early service problems and bad customer support due to a duopoly and people not having a switch-provider mentality like we have now, they both got a very bad reputation. AOL's is past resuscitation, BTs is slowly improving with FTTC - but people's "conventional wisdom" will take a long time to switch. If techy person A recommended to all their friends 5 years ago that BT is rubbish, there's nobody to tell person A that it's actually not bad now. It's difficult to shift bad reputation.

Plus, I'm on BT broadband, and it's an absolute pile of horse ****. Not through choice (moved into a house contracted to BT until just before I leave), but it's terrible speeds and worse service. We've complained repeatedly and all they did was send an engineer round with a HomeHub 3.
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Agree with this :)
 
Weird, I seem to have missed that there was a problem with Be's network. I had one 3-hour outage in March and no issues since then...

Despite their CS being based in eastern Europe, they've been very helpful every time I've had a query. When I requested a move recently, the service was already up at the new address within 24 hours (some luck with Openreach getting their finger out admittedly to transfer my new line quicker than the usual 7 days).

Still get circa 10mbit on a long line which is good enough at the price I pay (I'm on the old rate for Be Value, £14 a month). Speed isn't my primary concern anyway, the no cap\no shaping\customer service is more important.

I'm waiting for the FTTC market to mature before I leap in, even though I have access to a potential 76Mbit service. The actual quality providers (not BT, I mean the likes of ICUK, Zen et al) are too expensive to justify at this point.
 
People really need to stop recommending BE.

They where great before fiber came along. Now they are pretty redudant.

BT Infinity beats their service in every department.

Plus, BE there seem to be suffering from network issues, which they havent really solved, despite repeated attempts.

I left BE becuase of their network issues.

So no BE there are not great any more.

For them to be great they need to:

1. Have a fibre package
2. Solve their consistant network issues. (DNS and peering)

If fibre is not avaialble in your area then thats a different ball game.
 
opethdisciple said:
People really need to stop recommending BE.

They where great before fiber came along. Now they are pretty redudant.

BT Infinity beats their service in every department.

Plus, BE there seem to be suffering from network issues, which they havent really solved, despite repeated attempts.

I left BE becuase of their network issues.

So no BE there are not great any more.

For them to be great they need to:

1. Have a fibre package
2. Solve their consistant network issues. (DNS and peering)

If fibre is not avaialble in your area then thats a different ball game.
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Agree with this totally ! i have nothing but an up and down service with BE and its been like it for nearly a year now !! I get websites won,t open ,page lock ups etc ! i,ve changed the DNS servers as told by there customer support ! as you say there going down the route of sell off soon :( Yes they were top of the class once , but with the future being Fibre Optic and there dragging there heels until 2013 !! something smells to me :) watch this space :)) I am waiting for my MAC code and i,m off !
 
Dont know what you 2 are on about:confused:. Ive been with Be for god knows how long and i have never ever had any issues although yesterday for the first time in a very long time i had a few hrs of downtime but it was up within a couple of hrs. Annoying yes but not the end of the world.

I pay £15 a mth for unlimited useage and they dont throttle anything unlike BT;)...i get 19mb down and 1mb upload...sure its not as fast as BT fibre at the moment but as much as id like to go to BT fibre...i just cannot take to their stupid throttling back policy on torrents/p2p.

So at the moment as much as i would love to have 76mb down and 20mb up ill stick with Be as they have been absolutely superb in every way for me. BT fibre isnt worth me jumping ship and being stuck in a 18mth contract plus been hearing a lot of people arent getting the speeds they should be getting...which is very offputting.
 
Spawn said:
Dont know what you 2 are on about:confused:. Ive been with Be for god knows how long and i have never ever had any issues although yesterday for the first time in a very long time i had a few hrs of downtime but it was up within a couple of hrs. Annoying yes but not the end of the world.

I pay £15 a mth for unlimited useage and they dont throttle anything unlike BT;)...i get 19mb down and 1mb upload...sure its not as fast as BT fibre at the moment but as much as id like to go to BT fibre...i just cannot take to their stupid throttling back policy on torrents/p2p.

So at the moment as much as i would love to have 76mb down and 20mb up ill stick with Be as they have been absolutely superb in every way for me. BT fibre isnt worth me jumping ship and being stuck in a 18mth contract plus been hearing a lot of people arent getting the speeds they should be getting...which is very offputting.
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A good point , but B.T don,t throttle like crazy ! in fact its a lot to do with where you live and your network as to how much throttleing you get :) some people have noticed nothing ! I think that most ISP,s Throttle or traffic shape to some degree its just never owned up to :)
 
KIA said:
Correction: Cheap and cheerful ISPs use throttling and shaping. You get what you pay for.
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yes very true of all things you buy :) its logical thinking :);) but would you like to let us into your wisdom ? what would you say are cheap ISP,s oh wise one ? :)
 
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