So many things to write..
The managing director who wanted a very specific CMS set up, but refused to get one purpose built, instead insisting on using a basic one and trying to tweak it to fit our needs. Then complaining when it wasn't exactly right.
The area manager of a camera store who said that all the female staff should be banned from answering the store phone as they "didn't know what they were talking about". Despite the fact that all the female staff had photography qualifications, and the 2 male staff didn't and did genius things like the following...
The two of them spent an entire day (ignoring customers) trying to get the store printer to work. Uninstalled and reinstalled the software, went home to download drivers (no net access at the store), etc. All the time refusing to let any of the girls look at it because they said that if the men couldn't fix it then how would us girls be able to? When they finally left work for the day, promising to look online for a fix, we went over to the printer and discovered it just wasn't plugged in.
Then there was the customer who wanted to buy an SLR for his daughter's wedding. First colleague (we'll call him J) sold him an entry range SLR as the customer had never used an SLR before, and the customer went away. Customer came back the next day saying that the camera didn't work, either the photos were coming out really over exposed, or really under exposed. So J exchanged it for a new one.
Customer came back again the next day, this time he spoke to my other male colleague (this one we'll call M), he was having exactly the same problem again. So this time M exchanged the camera.
Customer was back again the next day, J served him again, this time he decided the best plan was to upgrade him from a £400 entry SLR to a £2000 professional SLR (with, crucially, no auto mode). Of course the customer came back again with, shock surprise, the same problem again.
Because he wasn't adjusting the camera for the different lighting!! So giving him a camera with no auto feature was totally useless!
One of these idiots got promoted to Assistant Manager. One day a customer came in with a memory card which didn't work, I tested it, it really wasn't working. Assistant manager had a go at the customer! Later on assistant manager was bitching about the customer and I pointed out that actually it was him who had been rude, so he started yelling and screaming at me, and ended up by throwing the large bunch of store keys at my head.
I used to run the footwear section in a fashion store, a hell of a lot of shoes were being nicked from the store room. Mon - Fri I was the only one with access to the store room, and knew it wasn't me, so I asked the manager to ensure only one person had access to the store room at the weekend. He refused. Wonder if it had anything to do with the Saturday staff being relatives of his... What do you reckon?