Sky Package & Quidco

[Quint]

I ordered sky tv, phone line and broadband via quidco yesterday which entitles me to £120 cashback. £20 tv, line rental £12, free line install, 6 months half price HD. Took screenshot of order but got no email.

2hrs later, missed call from sky and a voice mail asking me to call because there's a problem.

Called today and this woman kept saying because I have no line I need to either provide a number to install broadband on or pay £10 install. I explained I have that on my order and it's free, she just kept repeating herself, then proceeded to retake my order. As we went through, just before she finished, I was worried about my quidco so told her to stop, I asked if I could do it myself online, she said yes, use the order number I have, I hung up, not done anything since.

I'm gonna ring again tomorrow because I was hungover today and not with it to argue, but if I go online and add line install if I can, will it affect my quidco cashback offer. Very frustrated it said free install on my order now they are changing it, are they trying it on to bugger up the cashback and cover costs for the line install?

 

[Azza]

Do you use a code from MissChief? I believe something happens to their system when you try using Quidco and a F&F code, well that's what I've read any way and then they ring you up to confirm over the phone etc which results in no cashback.

 

[Quint]

Nothing from Misschief no? Was trying to go for cashback, first time using quidco so it's all new to me. You have a link to Misschief's code please?

 

[Hamster]

Quidco is often not paid if an order not entirely placed online.

 

[singularity]

I would cancel and start again, go through quidco, clear all cookies first, works well and fast

 

[Quint]

That was my understanding so if sky play about with my order it'll bugger it up.

 

[singularity]

That was my understanding so if sky play about with my order it'll bugger it up.

It's a risk isn't it

 

[Quint]

I would cancel and start again, go through quidco, clear all cookies first, works well and fast

That's what I did anyway, it's all registered on my quidco account, it's sky site that gave me free line install. So pee'd off now.

 

[G-Man]

When we got Sky last year I done it through Quidco and fully online. Next day Sky phones up for some reason or other and somehow had to redo the order over the phone.
Surprisingly enough there was no sign of it tracking on quidco so had to open up a claim with them, took 6months+ to actually get the money.

 

[HAz]

I'm always chasing up stuff on quidco, I think the company's don't like paying out to them.

 

[cobbly123]

we had the same problem sky do like to muck orders around,

 

[panthro]

Im still waiting for my cashback 2 months on. Keep getting periodic updates from Quidco:

Hi Luke,

I am writing to you to inform you that we have now sent your claim to Sky Digital TV and Broadband.

For an indication of how long it will take them to process this for you, please see their page on our site.

As soon as we have a resolution for you I will write to you again.

Kind regards,

Dominic Butterell
Head of Customer Care

 

[~Divine~Wind~]

Remember cashback is never Guaranteed.
I have however had really good success with topcashback.

Orders normally have to be done wholly online to get the cashback