Mine's pretty terrible at the minute - especially in the evenings
You think that's terrible...?
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
You think that's terrible...?
Minimum latency. Speedtest.net uses an incredibly small sample.
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You think that's terrible...?
I posted the live graph - seems it improved last night - my shot from the previous day looked just as bad as yours!
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I've not had useable Virgin cable internet access for 5 days
Initial estimate was to be fixed on 1st June, it was ok for that evening then "broke" again. I phoned up on Friday and finally got one of the few decent customer service reps but the best she could find out was the network team had estimated a fix by 8th June
She organised a free speed and superhub upgrade for me, but Virgin do truly suck atm - I'm considering leaving them when the contract is up. I'll miss the TV but not their shocking customer "service"
Initial estimate was to be fixed on 1st June, it was ok for that evening then "broke" again. I phoned up on Friday and finally got one of the few decent customer service reps but the best she could find out was the network team had estimated a fix by 8th June
She organised a free speed and superhub upgrade for me, but Virgin do truly suck atm - I'm considering leaving them when the contract is up. I'll miss the TV but not their shocking customer "service"
I've not had useable Virgin cable internet access for 5 days
Initial estimate was to be fixed on 1st June, it was ok for that evening then "broke" again. I phoned up on Friday and finally got one of the few decent customer service reps but the best she could find out was the network team had estimated a fix by 8th June
She organised a free speed and superhub upgrade for me, but Virgin do truly suck atm - I'm considering leaving them when the contract is up. I'll miss the TV but not their shocking customer "service"
While I am not telling you what to do, I have had a couple of nightmares with BT based products(line Faults).
I suppose it is like anything, it is fine while it works but when it goes wrong
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I can forgive any company for an occasional outage, these things happen.
What I can't forgive is:
- A customer service number that rings for over 10 minutes before being answered
- A customer service representative that sticks blindly to a script rather than being trained to diagnose something properly
- A customer support system that does not provide a reason for an outage or a reasonable timeframe in which to fix it
- A customer support system that blatantly lies to a customer
- A company that overprovisions an infrastructure then tries to make excuses to customers and obstructs them in moving to a different supplier
What I can't forgive is:
- A customer service number that rings for over 10 minutes before being answered
- A customer service representative that sticks blindly to a script rather than being trained to diagnose something properly
- A customer support system that does not provide a reason for an outage or a reasonable timeframe in which to fix it
- A customer support system that blatantly lies to a customer
- A company that overprovisions an infrastructure then tries to make excuses to customers and obstructs them in moving to a different supplier
I had the best connection on monday night its never been so good no packet loss, great ping 5-15ms was playing TF2 and was hitting everything and this was at 7pm 
Also I had been downloading loads as I rebuild my pc done over 70gig this weekend
Also I had been downloading loads as I rebuild my pc done over 70gig this weekend
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Had a shocking incident with VM yesterday.
I Have a Samsung TV wired to ethernet port on the aptly named 'Superhub'. My TV (LoveFilm App) connection kept dropping with the Love Film app repeating the annoying 'There is a problem with your connection'. Logged onto PC and did a speedtest and my connection was 0.37 Download and 0.18 Upload, and im paying for 100MB internet!
Called 'support' and the guy was telling me the software on my PC was using all the bandwidth, when i explained that theory was incorrect as the PC was shutdown when I had the issue! ..Long argument later and transfered to a 'Supervisor 'they then tell me there was an area fault and it should be restored shortly!
Explained to the customer services person that this level of support was unacceptable and appauling. Does it ever end with VM.. Considering an alternative provider as im fed up with this constant battle!
...Any way Rant over!
I Have a Samsung TV wired to ethernet port on the aptly named 'Superhub'. My TV (LoveFilm App) connection kept dropping with the Love Film app repeating the annoying 'There is a problem with your connection'. Logged onto PC and did a speedtest and my connection was 0.37 Download and 0.18 Upload, and im paying for 100MB internet!
Called 'support' and the guy was telling me the software on my PC was using all the bandwidth, when i explained that theory was incorrect as the PC was shutdown when I had the issue! ..Long argument later and transfered to a 'Supervisor 'they then tell me there was an area fault and it should be restored shortly!
Explained to the customer services person that this level of support was unacceptable and appauling. Does it ever end with VM.. Considering an alternative provider as im fed up with this constant battle!
...Any way Rant over!
Soldato
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Getting sick of the traffic management thing now, 100mb internet, was downloading a game at 11.1/2mb sec and its cut me down to 1.4mb/sec at the moment, christ on a stick.
100Mb STM is 50% speed reduction.
Soldato
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Yea i thought it was aswell, but im down to 1mb/sec if that, most of the time its dropping below that, im wondering if its steam? But i was getting 11.1mb/sec for the first 10gb or so, still another 20gb to go
On another note it appears Virgin dont throttle downloads through steam at all according to several posts by VM on their forums, and any issues regarding speeds is through Steams servers or a traceroute issue or some jibberish lol.
On another note it appears Virgin dont throttle downloads through steam at all according to several posts by VM on their forums, and any issues regarding speeds is through Steams servers or a traceroute issue or some jibberish lol.
Last edited:
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KnightStalker
I can be away for a week or two, come back and right away i'm scuppered down to 1-3mb lmao
I cancelled years ago when the then caps came in
Joined again after moving and vm was really the only option
Watching daily as BT lay/dig/voodoo their fibre down the local roads
Asap i can i will gladly avoid doing business with VM for the rest of my natural
(i like how they don't even send engineers after they book them, got told they will write-off a months cost, yet to see this)
Totally trash company, bad cs, bad oversubbed service (broadband)
But they excell themselves in the pigmess department, give them 10 out of 10 for lies lol
I can be away for a week or two, come back and right away i'm scuppered down to 1-3mb lmao
I cancelled years ago when the then caps came in
Joined again after moving and vm was really the only option
Watching daily as BT lay/dig/voodoo their fibre down the local roads
Asap i can i will gladly avoid doing business with VM for the rest of my natural
(i like how they don't even send engineers after they book them, got told they will write-off a months cost, yet to see this)
Totally trash company, bad cs, bad oversubbed service (broadband)
But they excell themselves in the pigmess department, give them 10 out of 10 for lies lol
Yea i thought it was aswell, but im down to 1mb/sec if that, most of the time its dropping below that, im wondering if its steam? But i was getting 11.1mb/sec for the first 10gb or so, still another 20gb to go
On another note it appears Virgin dont throttle downloads through steam at all according to several posts by VM on their forums, and any issues regarding speeds is through Steams servers or a traceroute issue or some jibberish lol.
STM will throttle all traffic if you exceed the limit. Change Steam download region.
Soldato
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Meh ive tried all sorts of different regions and london is the only one getting 1.4mb, but surely even with the 50% reduction i should be still able to get 5ish out of it, either way its annoying as hell.
VM are a joke. Booked an install last week for Internet/phone/TiVo box and an extra V+ box. Engineer turns up, sets it up but there's a problem with the signal strength. Guy says it's cable from the road to the house and books another guy within 3-4 days to come and sort it because he can't touch underground cables apparently. Why send someone out who can't be trained to do it all is beyond me.
An hour later the Internet/second box stop working. They send guy out on bank holiday Monday who was a total idiot/unprofessional, tells me the same thing as the first guy that it's the underground cable. Even though I told them not to send him because he "isn't allowed to fix it". He then tells us no one as been booked to replace it from the original visit!
He then says he can't rebook it because it will "ruin my figures" for month as the first guy shoud have booked it! He then emails his boss to arrange it. Tells us it will be done earliest today. We say that's fine but they need to contact us on the day to gain access to our garage to replace the cable. Yeah they will he says.
Fast forward to today we both go to work. I return home to see the old cable ripped up, new one half installed up to the point if the garage. No phone call or note through door to say what the hell is going on. Fuming I spend an hour n the phone to a call centre who read off a script and who tell me to wait 48 hours.
I then threaten to terminate my services, I get transferred to someone who doesn't need a baby script. Credits me £30 back for the hassle and gets someone out to connect it all up. Finally working now but what a joke for a simple job!
An hour later the Internet/second box stop working. They send guy out on bank holiday Monday who was a total idiot/unprofessional, tells me the same thing as the first guy that it's the underground cable. Even though I told them not to send him because he "isn't allowed to fix it". He then tells us no one as been booked to replace it from the original visit!
He then says he can't rebook it because it will "ruin my figures" for month as the first guy shoud have booked it! He then emails his boss to arrange it. Tells us it will be done earliest today. We say that's fine but they need to contact us on the day to gain access to our garage to replace the cable. Yeah they will he says.
Fast forward to today we both go to work. I return home to see the old cable ripped up, new one half installed up to the point if the garage. No phone call or note through door to say what the hell is going on. Fuming I spend an hour n the phone to a call centre who read off a script and who tell me to wait 48 hours.
I then threaten to terminate my services, I get transferred to someone who doesn't need a baby script. Credits me £30 back for the hassle and gets someone out to connect it all up. Finally working now but what a joke for a simple job!
Had a shocking incident with VM yesterday.
I Have a Samsung TV wired to ethernet port on the aptly named 'Superhub'. My TV (LoveFilm App) connection kept dropping with the Love Film app repeating the annoying 'There is a problem with your connection'. Logged onto PC and did a speedtest and my connection was 0.37 Download and 0.18 Upload, and im paying for 100MB internet!
Called 'support' and the guy was telling me the software on my PC was using all the bandwidth, when i explained that theory was incorrect as the PC was shutdown when I had the issue! ..Long argument later and transfered to a 'Supervisor 'they then tell me there was an area fault and it should be restored shortly!
Explained to the customer services person that this level of support was unacceptable and appauling. Does it ever end with VM.. Considering an alternative provider as im fed up with this constant battle!
...Any way Rant over!
This is my life at the moment. On the phone to VM at the moment to open a can.
My problem is with netflix, after about 2 episodes of 24 it just dies. Rebooting the Superhub (running in modem mode with an airport extreme (Time Capsule) router sorts it.
Paying for 100Mbit, get 60 on a good day, 30 usually, LESS THAN 1 regularly
Just... wow.
After about 35 minutes my call was answered by technical support. They agreed it was a fault somewhere and put me through to the '100mbit team', who took till call duration 1hr 5 minutes to answer, classy.
After explaining I'd tried everything (Modem mode, not modem mode, different router, my router at other locations (worked fine) and my MacMini, MBP, iPad, iPhone and Windows PC all at different locations and they were fine) he told me he would call me back in 15 minutes. Remember, I've already gone through all this and had a 'Second Level' Network Tech come to the house to confirm 'nothings wrong mate'
Cue 23:30 call back. Superhub taken out of modem mode, direct connection to Superhub. Identical performance. Surprised? not really.
The next configuration change, after 15 minutes on hold is really special. Whilst connected using a wired connection... change the wifi to 2.4ghz, change the speed to 145mbps, and then turn off the modem's firewall, and ip flood protection. 100MBps download speed achieved.
Mr India then asked me if I was happy. I was not. I told him turning off security features of the modem doesn't sound 'right', and that I wasn't surprised that using the internet when my town was asleep resulted in better performance.
Am I being retarded, or does changing what he has done actually fix things, to me this feels like a lol coincidence !
This was the only speedtest during the two hours above 40 Mbps.
After about 35 minutes my call was answered by technical support. They agreed it was a fault somewhere and put me through to the '100mbit team', who took till call duration 1hr 5 minutes to answer, classy.
After explaining I'd tried everything (Modem mode, not modem mode, different router, my router at other locations (worked fine) and my MacMini, MBP, iPad, iPhone and Windows PC all at different locations and they were fine) he told me he would call me back in 15 minutes. Remember, I've already gone through all this and had a 'Second Level' Network Tech come to the house to confirm 'nothings wrong mate'
Cue 23:30 call back. Superhub taken out of modem mode, direct connection to Superhub. Identical performance. Surprised? not really.
The next configuration change, after 15 minutes on hold is really special. Whilst connected using a wired connection... change the wifi to 2.4ghz, change the speed to 145mbps, and then turn off the modem's firewall, and ip flood protection. 100MBps download speed achieved.
Mr India then asked me if I was happy. I was not. I told him turning off security features of the modem doesn't sound 'right', and that I wasn't surprised that using the internet when my town was asleep resulted in better performance.
Am I being retarded, or does changing what he has done actually fix things, to me this feels like a lol coincidence !
This was the only speedtest during the two hours above 40 Mbps.
Well, who would have thought it.
Wake up the next day, bit more load in the local area... back down to sub 40Mbps... I Guess changing the wireless speed when you are using wired really doesn't make a difference !
Is it just me, or am I starting to have grounds to open a serious amount of rage here?
Wake up the next day, bit more load in the local area... back down to sub 40Mbps... I Guess changing the wireless speed when you are using wired really doesn't make a difference !
Is it just me, or am I starting to have grounds to open a serious amount of rage here?