Dell 2209 issue; what's the warranty?

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Can anyone recall the warranty terms of Dell WA2209s? I bought mine from OcUK around 2 years ago and have developed a horizontal band of stuck pixels about a quarter of the way across the screen from the LHS. From other forums, it seems it's not an isolated issue:

"We lived happily since then, but recently, an ugly yellow vertical line of non-functional blue sub-pixels have scarred this beauty, so it's time to claim my warranty."

Checked the graphics card, updated the driver, swapped cables etc and nothing changes. On unplugging the DVI cable the stuck pixels remain on, so pretty sure it's the monitor itself.

Interestingly, the fault is common but intermittent, with the pixels only stuck for about 80% of the time. 20% of the time the monitor is fine and no blue/yellow band (depending what it's displaying).

I was quite willing to overlook the fact the blue light on the on/off button stopped working a year or so ago, but am much more keen to get the panel issue resolved if at all possible?
 
Update: the warranty info supplied on disk with the monitor is US/Canada only and hte UK support site requests a Service Tag, which the monitor doesn't appear to have, not being supplied directly from Dell.

Anyone from OcUK able to help on this one?
 
Definately 3 years warranty for the 2209wa (I have one). OCUK may handle the return for you, but if not they should provide you with sufficient details to contact Dell directly. If the latter, Dell will send a replacement out next day. Be warned however, that since the 2209wa is no longer in production they may offer you an alternative model.
 
Glad I saw this, I've a stuck line of vertical pixels on my 2209wa too - I bought it from OCUK just under three years ago so hopefully I'm just in time to get it sorted !
 
Glad I saw this, I've a stuck line of vertical pixels on my 2209wa too - I bought it from OCUK just under three years ago so hopefully I'm just in time to get it sorted !

OcUK's advice was to call Dell directly for an on-site warranty replacement, with the serial number to hand, on 0844 444 4699

Be interested to see what they switch it for, if they honour the warranty. As the 2209 is no longer available, I guess the U2212HM is the nearest in spec, but the U2412M is a lot closer to what I paid originally...... I guess they may just swap it for a refurb'd 2209?

As an aside; does the on-site swap have to be at the original delivery address, or will they swap out off-site, eg at a work address instead?

I'll post how I get on when I have everything together.
 
I would think they'd do the swap at whatever address you ask them to.

And swap is perhaps the wrong word.

I had my Dell monitor replaced a few weeks ago.

The replacement was delivered one day and then I had to pack up the old monitor in the box the replacement came in and it was collected the next day.
 
I'll perhaps give Dell a bell tomorrow for advice. Typically, this evening the intermittent fault appeared once and then went for the rest of the night.... :rolleyes:

I do, however, have photos of the fault, with the slideout of the serial number showing. No idea if that's enough for them to do a swap out; I don't want to get it shipped back and them not be able to replicate the fault thought it seems from posts here andelsewhere it's not an isolated issue.

Out of interest and following on form my previous post, did they swap like-for-like or an alternate model? (Or was your model still in production?)
 
Mine is a U3011 so still in production.

I received a refurbished monitor but it's only around 6 months old and looks good as new.

My old monitor was getting on for 18 months old.
 
I just received a replacement for my 2209wa. They sent a brand new u2212hm. I'm not going to bother opening the box, since it is an inferior product. Hopefully a complaint tomorrow will get a suitable replacement, preferably another 2209wa.
 
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