Virgin Media Discussion Thread

Deleted member 77746 · 24 Jun 2012 at 22:24

It's rather funny that VM advertise on the TV and do leaflet drops yet we can't get cable in our area. Must cost a bit. I was going to send them a polite email mentioning this but tried to contact them on the website appears that they only want to be contacted by people who are members and also who are interested in signing up with them.

Shame really.

Shad · 24 Jun 2012 at 22:25

[Death];22207804 said:
finaly upgraded, kept my old vnmg300 too, told em no way i was swapping it for a supercrud

Iiiiiinteresting! Did not realise that modem had a 10/100/1000 LAN port. Good to know, will try and keep hold of it when they upgrade our area shortly

Unicorn · 24 Jun 2012 at 22:45

Mine happened a week ago went from 10mb to what i assume is 20mb now

Pingtest gets me this though

I hate the ping :/

awinchurch · 25 Jun 2012 at 00:24

Shad said:
Iiiiiinteresting! Did not realise that modem had a 10/100/1000 LAN port. Good to know, will try and keep hold of it when they upgrade our area shortly

If I'm not mistaken it doesn't support multiple upstream channels so once the channel bonding work is completed shortly everyone will be forced to have a superhub anyway

Merlin5 · 25 Jun 2012 at 02:57

gareth170 said:
R36 beta firmware seems a lot better. also wireless performance is much better i get full 100Mb now on wireless

Hi gareth. How do I go about updating to this R36 firmware? My wireless speeds are fine, but when I do speedtests at sites like speedtest.net, it completes the download test but the upload part of the tests report errors and don't complete. This is only wireless, it's fine wired. While it's not a big problem, would the new firmware fix this? Since it's beta, could it cause issues?

[Death] · 25 Jun 2012 at 06:14

awinchurch said:
If I'm not mistaken it doesn't support multiple upstream channels so once the channel bonding work is completed shortly everyone will be forced to have a superhub anyway

it can do 4 upstream, virgin are only worried as they may use more than 4 ds chans in future, everyone on virgin forums that kept this modem is gettin full speed, those with superhub have loads of issues

Rabtech · 25 Jun 2012 at 08:01

[Death];22209401 said:
it can do 4 upstream, virgin are only worried as they may use more than 4 ds chans in future, everyone on virgin forums that kept this modem is gettin full speed, those with superhub have loads of issues

The VMNG300 (old 50Mb modem) has 4 downstream and 4 upstream channels, so on Docsis 3 the maximum limits are 152Mb/s downstream and 108Mb/s upstream - so for 200Mb yes we will all be forced to use the Superhub sadly.

Since I got Virgin to reactivate my old VMNG300 a few weeks ago after terrible issues with the Superhub (in modem mode I might add), everything has been fine - no power cycle required every 3-4 days etc.

jaybee · 25 Jun 2012 at 08:30

What are you guys paying for VM services? My annual retentions deal is about to expire and I need to ring and get a new year contract again to get any sort of reasonable price. Currently I get:

50mb (which will go up to 100mb in time apparently)
Talk Evenings and weekends
TV XL
2 x V+ HD boxes one up one down (Not TIVO)

And my bill comes in at about £70-£80 per month including phone call costs.

I want to stick with Virgin but don't want my bill to go up £15 which it will do in July.

antijoke · 25 Jun 2012 at 10:25

100Mbps broadband + phone line £39 per month.

Nymins · 25 Jun 2012 at 10:34

£32.40 odd for 60MB and M phone.

awinchurch · 25 Jun 2012 at 12:22

[Death];22209401 said:
it can do 4 upstream, virgin are only worried as they may use more than 4 ds chans in future, everyone on virgin forums that kept this modem is gettin full speed, those with superhub have loads of issues

Ah yes. I knew there was a reason for it possibly not working soon

awinchurch · 25 Jun 2012 at 12:27

jaybee said:
What are you guys paying for VM services? My annual retentions deal is about to expire and I need to ring and get a new year contract again to get any sort of reasonable price. Currently I get:

50mb (which will go up to 100mb in time apparently)
Talk Evenings and weekends
TV XL
2 x V+ HD boxes one up one down (Not TIVO)

And my bill comes in at about £70-£80 per month including phone call costs.

I want to stick with Virgin but don't want my bill to go up £15 which it will do in July.

Premier Collection £58.90 will get one of your boxes upgraded to TiVo 1TB, 60mb broadband and talk weekends. you can upgrade the phone to evening and weekends for a small additional cost.

http://store.virginmedia.com/bundles/our-collections.html

jaybee · 25 Jun 2012 at 18:00

Does anyone know what the difference between 50mb, 60mb, 100mb and 120mb stm is? Confusingly my area says I will get upgraded to 120mb, yet the website only does packages which have 30, 60, 100. Which is it? If I bought now would I get put on 100mb speeds straight away since my area is supposedly not ready for a while?

Zaim · 25 Jun 2012 at 18:06

jaybee said:
Does anyone know what the difference between 50mb, 60mb, 100mb and 120mb stm is? Confusingly my area says I will get upgraded to 120mb, yet the website only does packages which have 30, 60, 100. Which is it? If I bought now would I get put on 100mb speeds straight away since my area is supposedly not ready for a while?

http://www.virginmedia.com/images/STM_30Mb_above_800pxA.jpg

gareth170 · 25 Jun 2012 at 19:07

Merlin5 said:
Hi gareth. How do I go about updating to this R36 firmware? My wireless speeds are fine, but when I do speedtests at sites like speedtest.net, it completes the download test but the upload part of the tests report errors and don't complete. This is only wireless, it's fine wired. While it's not a big problem, would the new firmware fix this? Since it's beta, could it cause issues?

you won't be able to join the closed beta trial now.

but most likely once it goes public it should fix most people issues

have u tryed disabling your firewall/anti virus?

awinchurch · 25 Jun 2012 at 22:57

Merlin5 said:
Hi gareth. How do I go about updating to this R36 firmware? My wireless speeds are fine, but when I do speedtests at sites like speedtest.net, it completes the download test but the upload part of the tests report errors and don't complete. This is only wireless, it's fine wired. While it's not a big problem, would the new firmware fix this? Since it's beta, could it cause issues?

I had a guy the other day that had a similar issue and he thought it was his computer but he was using a 802.11.g wireless card. Once he tried 802.11.n it worked fine so it could be an incompatibility between your NIC and the hub.

Did you change the wireless speed to 145mbps from 300mbps?

A[L]C · 25 Jun 2012 at 23:03

I have just received an update. This has been raised under Fault reference F001989772. Work to resolve this issue is currently scheduled to take place on 11/05/2012 (although this may be subject to change).

A[L]C;22083797 said:
Hi Alc,

I have checked fault ref: F001989772

Unfortunately the estimated fault date has been pushed back to 20/06/2012.

We're very sorry for any inconvenience this is causing,
Kind Regards,

Dai T

Help & Support Forum Team

on 22-06-2012 17:37

Hi Alc,

The fix date was pushed back to this morning, although the issue seems to remain ongoing

Grrr fourth time it has been put back now

My apologies, fault ref F001989772 has a target fix date of 01-07-2012

Hostile-17 · 26 Jun 2012 at 08:49

A[L]C;22215421 said:
Grrr fourth time it has been put back now

Unfortunatley this appears to be all to common for VM.. I've had previous issues and this has been the response

Hope you get it sorted

Nymins · 26 Jun 2012 at 10:47

Tested over wireless.

Mine seems to have improved dramatically since the R36 update.

Sp00n · 26 Jun 2012 at 11:31

I seem to be missing out on this software malarky, when I check my router the software version is coming up as V5.5.2R30

Have I missed out on 5 updates?

This is a superhub with hardware version "2.0".