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***Official Ivybridge Overclock Thread***

My chat is different to yours guys :


Please wait for a site operator to respond.

You are now chatting with 'Allan'

Allan: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?

: Hello Alan. I have a question regarding Intels performance tuning plan

Allan: sure, how may I help?

: If I purchase this performance tuning plan

: Does it cover me, if I remove the Integrated Heat Spreader from the cpu

Allan: the protection plan is for processor overclocking without the worries of what will happen if you push the processor too far

: Yes, but if I remove the heatspreader am I still covered?

Allan: if you remove the fan and heatsink, I assume you will use an after market fan.

: I will be using a heatsink and fan

Allan: ok, yes, that is covered

: So if I remove the integrated heatspreader from the cpu to improve cooling and use a heatsink and fan

: I will be covered if I damage the processor

Allan: again, the tuning plan covers any damage that the processor may have if you overclock the processor.

: Right so with just a yes or a no could you please answer the following :

: If I remove the integrated heatspreader to improve cooling efficiency and damage the processor, WILL the intel performance tuning protection plan cover me?

Allan: no
: So there we have a contradiction of information

Allan: that is not cover on the tuning plan

Allan: not really, I have mentioned, the plan is to cover the processor for overclocking failures, that is it

: So it will not cover the removal of the integrated heatspreader?

Allan: if you burn the processor by swapping the fan and heatsink , this will not be covered by that protection plan

: Err, What?

: Allan you can't be telling me that I can't use a different heatsink and fan

Allan: that is something you will need to discuss with the warranty team as part of the normal 3 year warranty for your processor

: What I want to do

: is to remove the heatspreader to improve cooling

Allan: I did not say you cannot use a Third Party cooling solution

Allan: you can use it at your own risk

Allan: I have answered what the protection plan covers, and this will cover the processor for overclocking features

: but the plan specifically doesn't cover the removal of the heatspreader?

Allan: using a Third Party heatsink may void your warranty

Allan: no

: Dude, there is no way a third party heatsink can void warranty

: You need to go check that.... how do you think people cool OEM cpu's

Allan: ok, as I said, at your own risk

: Please show me in intels documentation

: that a third party heatsink voids warranty

Allan: you can get this information by emailing at [email protected]

Allan: Is there anything else I can help?

: no
 
See basically that kind of shows that webchat is nigh on clueless and not even understanding whats being asked. I'm just concerned folk are gonna go delidding on the say so that someone thinks that the IHS is the heatsink and when it gets to claiming they get a big claim denied thrown at them.
 
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: Just a quick question on wether or not delidding the IHS of a 3770K would void the Intel Tuning Plan Policy.

Fred: Please wait for 2-4 minutes and I will check your concern. Thank you.

Fred: thank you for waiting

Fred: the Intel Tuning Plan Policy is designed to have warranty on the processor if it fails when it is used out of specifications, the only thing that will void the warranty is physical damage. you can use third party fans and that will not void the warranty of the processor

: OK But the thing im wondering is if removing the actual heat spreader on the CPU replacing the TIM and replacing the IHS would constitute physical damage if it ever cam to making a claim.

Fred: you can remove it and install it again, just make sure the processor and IHS will not get any type of physical damage during the process
Fred: you can remove it and install another one if you want

: I think were talking about two different things the IHS is the metal heat spreader thats affixed to the silicon and not the heatsink and fan. Can we confirm we are talking about the same thing.?

Fred: i see

Fred: that is something should not be removed

Fred: that will cause physical damage
: Thanks Fred thats all I wanted to clarify thank you for your time.

Fred: you are welcome


And my chat says different too when we eventually talk about the right part...Not that I agree with the it will cause physical damage part as it wont if done right but depends what they constitute as physical damage. Shame really if I could get it confirmed I'd get it and delid in an instant.
 
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Juantjie said:
Davieg - right, said Fred: "that will cause physical damage" - not if you do it right. He still hasn't answered the question, or has he?
Click to expand...

Lol yeah pretty much, still no real clarification either way tbh just conflicting stuff both ways, suppose if I could have got him to say yeah it covers that bit too I'd have an argument if anything went wrong post delid. Thing is removing an IHS perfectly could still result in them saying it has physical damage.
 
If anyone thinks about this for more than 1 second - would you really expect Intel to cover you messing up the removal of the lid with their overclock insurance ?

come off it
 
Exclusions to Coverage. This Plan does NOT cover:

Any costs associated with the removal of the Eligible Processor and/or installation of the replacement, including without limitation, labor, damages to the system, downtime, or any consequential costs incurred by you, and in particular, any costs related to the removal or replacement of any Eligible Processor that is soldered or otherwise permanently affixed to any printed circuit board; OR
Damage to the Eligible Processor due to external causes, including accident, problems with electrical power, abnormal electrical, mechanical or environmental conditions, usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing; OR
Any Eligible Processor which has been modified or where the original proprietary markings (trademark, logo or serial number) have been removed, altered or obliterated from the Eligible Processor; OR
Damage to any other component(s) within the system housing the Eligible Processor or the replacement processor.
 
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eyetrip said:
Lol, yeah. Dunno what I was thinking really... not sure I was at all.

Still, for £16, I don't care if I run the CPU hot enough to kill it now :)
Click to expand...

But it's not covered if it burns and blows up lol, there not stupid, it will cover if it's fails to boot or just BSOD's constantly after an overclock has ruined the chip, but any markings like burn markings to the pads and I think they will refuse and say user error.
 
Lol I couldn't find the fine print. Thanks Eyetrip. Thats a pain in the ass in all honesty. I probably will still do it regardless though it's not that hard to do.. but it would mean I paid for £15 insurance to go and void it. Sigh Intel why are you such dicks?
 
Juantjie said:
Guys, just wondering: yeah, it's all good to have a 3 year warranty, but what good is that really? I mean what is the actual likelihood of these chips failing? (Presuming that the person hasn't OC'ed the bananas out of it.)

Given this assumption, surely it's not that much of a risk deliding it? Yeah the warranty is gone, but was it that much of a thing to lose in the first place, if there's a low chance of it failing anyway? My E6400 lasted me a good 6 years if I can recall correctly, and this 3770k is probably just going to last for 4 til I replace it.
Click to expand...

The risk I think lies pretty much solely with damaging the chip physically when removing the IHS.

I don't think I have ever had a chip die on me, so once I felt sure the chip worked I would feel fairly sure it would continue to do so if I didn't push it too hard.

But were I to flip the lid, there is the chance of physical damage to traces, etc, even if am careful.
 
eyetrip said:
The risk I think lies pretty much solely with damaging the chip physically when removing the IHS.

I don't think I have ever had a chip die on me, so once I felt sure the chip worked I would feel fairly sure it would continue to do so if I didn't push it too hard.

But were I to flip the lid, there is the chance of physical damage to traces, etc, even if am careful.
Click to expand...

Indeed.
I'm surprised you even considered it tbh mate if you don't trust yourself. Really not worth the risk IMO.
 
I was in two minds whether to flip the lid or not but I have been building PC's since around 1990 and I have never had a CPU, be it Cyrix, AMD or Intel, actually fail on me in all of those years.
Removing the IHS was easy and I did not see, when it was removed, any possibility to damage anything on the surface of the chip. It was just a matter of taking my time and carefully cutting into the black sealant, but not too deeply.

I know there are really good reasons as to why it should not be done but, for me, it did what I wanted and I accepted the risk and potential consequences of doing so.
 
To me the IHS design has been a plus as I manage the crush the corner of the core of my brother's Athlon cpu many years ago.

If you want to do this buy an OEM with a one year warranty & save a few quid.

I think the only CPUs I've heard of failing are those that have had too many volts because of extreme o/cing.
 
Can you guys let me know what temps you get with your 3770K at stock, and on what cooler?

Suppose I should mention, stock on this Asus board with all four cores loaded is 3.9GHz. Seems to use single core turbo by default for any number of cores.

My temps range from 54 to 61 on prime small fft's. Just not sure what's normal for stock. Merely curious.
 
Hm I'm considering causing my CPU to die... but I'm not sure on the best way to do so. I want to use my Intel Insurance may as well since I want to flip the lid on my CPU anyway xD so what would be the easiest way to kill a CPU with out damaging my motherboard? running 90C consistently for X number of days?
 
Ollie1132 said:
Hm I'm considering causing my CPU to die... but I'm not sure on the best way to do so. I want to use my Intel Insurance may as well since I want to flip the lid on my CPU anyway xD so what would be the easiest way to kill a CPU with out damaging my motherboard? running 90C consistently for X number of days?
Click to expand...

Why would you want to do such a thing...? :confused:
 
Ollie1132 said:
Hm I'm considering causing my CPU to die... but I'm not sure on the best way to do so. I want to use my Intel Insurance may as well since I want to flip the lid on my CPU anyway xD so what would be the easiest way to kill a CPU with out damaging my motherboard? running 90C consistently for X number of days?
Click to expand...

Yeah it'll die in about 10 years lol, at 90 its still in its operating specs, plus it would just throttle back before the point it got to a temp that would make it die within a good few years.
Seems silly to just do it because you want to use your insurance, bit like every car driver going around saying I want to write my car off due to being fully comp tbh...Plus just because you have insurance doesnt always mean your claim will be successful and then your out of pocket even more on a pointless exercise of being without a cpu for a couple of weeks while they sort your claim.
 
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