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DSR'd my 670
- Thread starter pc_monkey
- Start date
pc_monkey I think it was silly to send that card back in the first place for such a minor thing and a thing I bet it was designed to be that way in the first place it's not like when you use the card you stick your hand in the computer to check for moving parts. You have created a problem that didn't really exist. Anyway sorry to hear now you are getting messed about. I would just ask for the card back and hope you get everything you sent to them back in the parcel.
Quoted for truth.
Really cannot believe the OP has sent it back
It's the Obsessive Compulsive Disorder (OCD) that most computer hardware enthusiasts seem to have these days..
I know i'm OCD at times but that clearly wouldn't have even bothered me because it clearly is meant to have some movement and once it flexes to the correct position it is set solid there, it clearly looks like you had to press pretty hard to make it flex in the first place on that video.
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I have actually spoken to my bank, and they are are sending me the forms.
In the mean time, I rang up Gigabyte who were very helpful, but unfortunately they could not locate any manual or cd for the graphics card, but they have loads of that for motherboards though.
Well done on both points. I'd tell the company who are playing up I think they are trying it on, why would you keep a manual and a CD for a card you don't own ffs... if they want to charge a small 'restocking fee' of a tenner or something then might be worth taking the hit to move on, otherwise I'd tell them you are claiming via your credit card so will be getting it all back.
What a nightmare, bet you wish you'd never bought this card.
But it's a nightmare all of his own making
Am I missing something here or have half the posters gone slightly mad?
You are not missing anything mate.. I think people buy things then regret buying them so try to find an excuse to return them. That upgrade itch is sometimes the cause I find and most people don't realise that upgrading sometimes is not always going to make a huge difference in the real world... but them pesky benchmarks made it look like it will run 100 times faster (you get the idea, like people upgrading from GTX 480's to GTX 580's or AMD 5870's to AMD 6970's and wondering why it does not seem that much better) ...
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But it's a nightmare all of his own making
Am I missing something here or have half the posters gone slightly mad?
I can see where you are coming from mate, but the DSR rules are there to be used for whatever reason. I don't want to kick this off again as it's been discussed in depth already, he might want to return it just because the PCB colour doesn't go with his SATA cables or any other crazy reason and that's his choice.
The fact the company is trying not to honour the DSR is something that effects all of us and shouldn't be tolerated (providing he did include the manual and CD...).
Agree with you here but the OP should have just returned it under DSR saying not happy with product, end of story. He is claiming the product is not made right or his is broken. Which it clearly is not even the manufacturer emailed him to confirm there is no fault and it is designed to be that way, so he shouldn't have sent it back knowing his was in good condition. Anyway... back to work for me...
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Yes I agree with you here, but the fact of the matter remains - the op should never have sent it back. I've no idea what he was thinking of, especially when Gigabyte confirmed there was no issue.
Hopefully the op has now learnt his lesson and perhaps won't be so hasty next time. As for the people here egging him on to DSR it, well shame on you!
Agree with you here but the OP should have just returned it under DSR saying not happy with product, end of story. He is claiming the product is not made right or his is broken. Which it clearly is not even the manufacturer emailed him to confirm there is no fault and it is designed to be that way, so he shouldn't have sent it back knowing his was in good condition. Anyway... back to work for me...
Yeah you are right in that respect, the confusion between RMA and DSR hasn't helped I'm sure.
Ahh, explains everything!
But it's a nightmare all of his own making
Am I missing something here or have half the posters gone slightly mad?
I'm not happy with a 339pound product that has a loose screw. The loose screw was actually very loose, even the plastic washer moves, and I got the feeling that bit that's loose would touch the solders and cause a short circuit and damage everything including the motherboard. The video I made was carp, and it does not show what I have described. And to those who said I had buyers remorse or just changed my mind, that's not the case.
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The title clearly says DSR, the RMA bit I don't know why they call it RMA, but it was what they call it.
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Yes I agree with you here, but the fact of the matter remains - the op should never have sent it back. I've no idea what he was thinking of, especially when Gigabyte confirmed there was no issue.
Hopefully the op has now learnt his lesson and perhaps won't be so hasty next time. As for the people here egging him on to DSR it, well shame on you!
I'm not "egging" him on, I'm pointing out he's well within his rights to DSR it, which is what I thought he had done to it, as per the actual title of the thread.
You can send an item back for whatever reason you wish, so saying "i wouldn't send it back because of that" is not really helpful, if you were fine with that paticular issue then great, pc_monkey isn't and is well within his right to DSR it if he so wishes
No question that OP is within his rights to DSR something it's just the justification behind it and the morals etc. You will say that he doesn't need a reason which is of course true but tangential to my point.
I'm speculating but if stuff gets DSR'd constantly when in truth there was nothing wrong with the product eventually the cost will be passed on to consumers. Retailers aren't going to continue to eat the costs if the practice becomes more widespread.
My point has already been made above regarding this anyway. Sorry for the repeat.
The most important point is that the etailer are now taking the **** with the OP...
I'm speculating but if stuff gets DSR'd constantly when in truth there was nothing wrong with the product eventually the cost will be passed on to consumers. Retailers aren't going to continue to eat the costs if the practice becomes more widespread.
My point has already been made above regarding this anyway. Sorry for the repeat.
The most important point is that the etailer are now taking the **** with the OP...
Of course he's well within his rights to DSR it, but why would you put yourself out of pocket and be without a video card for weeks when -
A: It's clearly not an issue as other people have stated theirs is exactly the same.
And
B: Even Gigabyte themselves have stated in writing that there's no problem with the card.
It's just downright craziness....
But it's a nightmare all of his own making
Am I missing something here or have half the posters gone slightly mad?
It's not of his own making at all. I have the same card and it doesn't do that , I have just checked it. In fact, those screws are so tight that I had to use a lot of force just to put the case screws in.
It's simply that the retailer doesn't want to play ball. If bought from overclockers, this would have probably been sorted easily.
A. There was only one who said they had the same, but also mentioned theirs was not as worse as mine.
B. I really would not rely on their statement, unless I see one, and online reviews don't seem to mention this issue.
As I have said in the OP (which I edited now), I was scared the moving part will touch the solders next to it and short circuit everything including my motherboard. If that happens, what will people tell me?
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Thank you for confirming your card does not do this....
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Of course it's entirely up to you OP. Personally though I would have just tightened up the screw and installed the card.
There's no way I'd have spent even more money by sending it back to the supplier, not to mention the inconvenience of being without a video card for weeks.
There's no way I'd have spent even more money by sending it back to the supplier, not to mention the inconvenience of being without a video card for weeks.