Parcel says delivered and signed with my surname .... but i do not have the parcel

cwhitehead said:
DPD are great when delivering something of value. i had 5..yes 5 blackberrys direct from BB stolen from them, before i finally had one delivered.
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To me there is a fairly simple solution to prevent this kind of thing using technology.

The vendor should give you a security number on checkout which you can print out and keep by the door. This number is then sent digitally to the delivery company in an encrypted format that can only be read and understood by their handhelds and when an item is delivered the person at the door has to enter this PIN into the handheld on receipt of the goods. Only if the number is entered correctly does it accept it as a successful delivery.

Maybe I should patent the idea.
 
DPD have GPS built into the trucks and scanners (had a chat with a driver because I met him at the end of the drive and he had to come to the door before he could scan it). They should be able to tell you where the parcel was when it was scanned as 'delivered'.
 
these electronic signature machines are so full of ****, they don't even work, nor can you write your signature properly if that is to be used as validation.
 
grumpysculler said:
DPD have GPS built into the trucks and scanners (had a chat with a driver because I met him at the end of the drive and he had to come to the door before he could scan it). They should be able to tell you where the parcel was when it was scanned as 'delivered'.
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Trouble is, that system doesn't stop a driver driving up your street, scanning the box and signing himself and driving off again.
 
estebanrey said:
To me there is a fairly simple solution to prevent this kind of thing using technology.

The vendor should give you a security number on checkout which you can print out and keep by the door. This number is then sent digitally to the delivery company in an encrypted format that can only be read and understood by their handhelds and when an item is delivered the person at the door has to enter this PIN into the handheld on receipt of the goods. Only if the number is entered correctly does it accept it as a successful delivery.

Maybe I should patent the idea.
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Fine for customer visits, royal PITA for people having parcels delivered to work/college/family members etc
 
bsoltan said:
Maybe the other person living with you signed for it and put it somewhere safe. You could you know, talk to this person?
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first thing i done was ask him

but i cant trust him ......

but anyways as i said the description the driver gave for the guy who go it dont match anyone that lives here

i contacted the company i bought off but i doubt they will do anything as they say the gps shows it was here .... it looks like ive been skanked
 
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robskinner said:
Fine for customer visits, royal PITA for people having parcels delivered to work/college/family members etc
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You wouldn't have to keep the print out of the number by your front door, you could take it to work with you if you'd prefer or even just memorise it or give it to the person you want to take delivery for you.

The point is, if a security number that only the customer (and people they trust), vendor and delivery company's handheld know but is never known by the staff of the delivery company it would make it virtually impossible for delivery men to sign packages off themselves and claim they delivered it.

Clearly a signature is no where near secure enough, especially seeing as neither the vendor nor delivery company have an example to compare it against on delivery to authenticate the person.

C'mon, Duncan, are you in?

No hotlinking!
 
estebanrey said:
To me there is a fairly simple solution to prevent this kind of thing using technology.

The vendor should give you a security number on checkout which you can print out and keep by the door. This number is then sent digitally to the delivery company in an encrypted format that can only be read and understood by their handhelds and when an item is delivered the person at the door has to enter this PIN into the handheld on receipt of the goods. Only if the number is entered correctly does it accept it as a successful delivery.

Maybe I should patent the idea.
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What would be the point. Packages are still liable to getting stolen/lost in transit. Customers would forget their pins wasting the couriers time.
 
estebanrey said:
You wouldn't have to keep the print out of the number by your front door, you could take it to work with you if you'd prefer or even just memorise it or give it to the person you want to take delivery for you.

The point is, if a security number that only the customer (and people they trust), vendor and delivery company's handheld know but is never known by the staff of the delivery company it would make it virtually impossible for delivery men to sign packages off themselves and claim they delivered it.

Clearly a signature is no where near secure enough, especially seeing as neither the vendor nor delivery company have an example to compare it against on delivery to authenticate the person.

C'mon, Duncan, are you in?

No hotlinking!
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Sorry I'm out. Poor idea :p
 
sketchytom said:
first thing i done was ask him

but i cant trust him ......

but anyways as i said the description the driver gave for the guy who go it dont match anyone that lives here

i contacted the company i bought off but i doubt they will do anything as they say the gps shows it was here .... it looks like ive been skanked
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Tricky.

I guess you have to put in writing that its not been delivered to you, that you have spoken to the delivery people and they give a description of no one who lives there, hence you believe the parcel has gone astray and you require them to redeliver.

Ask them to make a note that passport or driving licence or something with true ID needs to be shown at delivery, this can be added in the additionl instructions bit.
 
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