Virgin Media Discussion Thread

Ive been loosing the net all bloody week I am not happy gonna ask for discount this has been goin on since Monday.

I live in the UK Oxfordshire area

EDIT

LOL just had a phone call from SKY they tryed to get me to change to them i am sure they have heard of the virgin problems at the moment and there making the most of it LOL.
I said no thanks I have been with virgin 7 years or so and I am happy well kinda just not at the moment butvirgin normally sort it out I will be asking for a discount though this month or on next.
 
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KIA said:
Cable modems with cloned MAC addresses?
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I'm guessing not since if the same mac address appears on the network with more than 1 connection it should get blacklisted hence the massive reduction in cloned modem (there may still be some out there, who knows?)
 
D.Roberts said:
Ive been loosing the net all bloody week I am not happy gonna ask for discount this has been goin on since Monday.

I live in the UK Oxfordshire area

EDIT

LOL just had a phone call from SKY they tryed to get me to change to them i am sure they have heard of the virgin problems at the moment and there making the most of it LOL.
I said no thanks I have been with virgin 7 years or so and I am happy well kinda just not at the moment butvirgin normally sort it out I will be asking for a discount though this month or on next.
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Have you actually had a tech visit? VM cant fix faults they don't know about :)
 
Hi

I have posted on the forums a couple if days ago it can take ages to get a reply I would ring but tbh cant be assed at the moment :P

I have read its happeing a lot this week so I am sure they know about it
 
D.Roberts said:
Hi

I have posted on the forums a couple if days ago it can take ages to get a reply I would ring but tbh cant be assed at the moment :P

I have read its happeing a lot this week so I am sure they know about it
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The only problem is there are so many things that can cause a problem locally that can only be diagnosed by a technician.

As a technician I would say that probably 90% of my fault visits are isolated to the customer who reported the issue.

Apparently you can book a technician visit on facebook and twitter now too
 
Yes, if I'm unhappy with Virgin it would be the pathetic upload speeds. I'm still waiting on mine to be doubled, but even then it will only be 6MB, 10:1. BT have much better upload ratios, I'll give them that. I guess 10:1 is OK for 90% of people though.
 
There is an internal rumour that the upload speed will be tripling. Not got any evidence yet though but as soon as I find out for definite you lot would be the first to know :)
 
awinchurch said:
There is an internal rumour that the upload speed will be tripling. Not got any evidence yet though but as soon as I find out for definite you lot would be the first to know :)
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If that is true, it would be brilliant news :) The upload speed has certainly tempted me to move to Infinity, but my Virgin service is so brilliant it would be a risky move. Despite the Infinity fanboys here, lots of people report problems with their service too.
 
awinchurch said:
The only problem is there are so many things that can cause a problem locally that can only be diagnosed by a technician.

As a technician I would say that probably 90% of my fault visits are isolated to the customer who reported the issue.

Apparently you can book a technician visit on facebook and twitter now too
Click to expand...

Nah its not my end I agree some people dont know any thing and need a techy.

I have done every thing to narrow it down to a fault on virgins end or at least faulty virgin gear eg modem etc etc.
 
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