I guess my question would be why are these flat rises allowed when, as far as I can see the companies are not able to prove they are increasing efficiency or proving real running savings or improvements year on year? I.e why are we in a position where these systems even need to be subsidised.
I'm not a regular train passenger but when I have had to use services in the past, particularly scotrail the level of service offered is frankly shocking - staff are nothing but rude (in the majority) and the services are chopped and changed with little notice - these are the things that really annoy customers.
Complain and you'll get the standard set of free vouchers - great except nothing is done about the service, either at a customer facing level or apparently in overall efficiency.
I'd be willing to bet there are many european models of how these kind of transport systems could and should be run at either a cost neutral position or small profit. If there aren't then we've come up with some frankly crap methods of transport!