Unhappy Ebay buyer

slagsmal

slagsmal

slagsmal

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30 Apr 2010
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127
I sold my old DDR2 recently tested it for 3 hours with memtest before listing it, the buy left me positive feedback on wednesday but I got a message today saying he wants to send it back because its faulty.

"The RAM was installed but my computer crashed soon after which required me to get a computer company out (www.hasslefreecomputers.co.uk)as I couldn't boot it up.
After a thorough check-up and diagnostic check it was found the the RAM I bought from you (although compatible with my motherboard)was the culprit. I am therefore sending it back to you by post as the computer engineer believes that it is faulty or has been mishandled.
The engineer call out cost me £45 to diagnose and fix so I am not a happy bunny.
I will be notifying PayPal as well of my actions."

Seems a bit of a harsh tone. Never had any problems on ebay before, how should I procede? I don't have a cpu to test it with if he does send it back.
 
eBay is full of dimwits a lot of the time, what's the bet it was him that mis handled it/ruined the ram because he clearly didn't know what he was doing.

You will probably just have to accept it, take the ram back, get it tested and see if it is actually faulty, if not sell them again somewhere. Did you note down any serial numbers? I always do this when selling anything via eBay.
 
Sounds like he's playing you.. Ask for a copy of the receipt from the said computer company who tested the memory. I also hope you recorded some specific details for the memory itself, so it can't be swapped out and he sends you back a different set (although identical).

Good luck friend!
 
I would contact that company and see if he did actually make a call out to his house to test the ram first so it's legit or not. I would also look at what he wrote to you.. he said the engineer "believes" that it is faulty or has been mishandled...

Like Defy_belief has said, i hope you have wrote down your serial numbers or he might be sending you faulty stuff for your genuine stuff.. just saying.
 
I cant imagine the money you made is worth the hassle this jerk says he is going to make, i mean running off to paypal before even giving you chance to reply.

Defy Belief said:
eBay is full of dimwits a lot of the time, what's the bet it was him that mis handled it/ruined the ram because he clearly didn't know what he was doing.

You will probably just have to accept it, take the ram back, get it tested and see if it is actually faulty, if not sell them again somewhere. Did you note down any serial numbers? I always do this when selling anything via eBay.
Click to expand...

Genius idea btw

Westyfield2 said:
Someone who was capable
of fitting RAM themselves then had to call out a PC repair guy? I don't buy it.
Click to expand...

+1
 
Sorry, he paid £45 to a computer "engineer" to diagnose a stick of faulty DDR2 ram? LOL

Another thing to note with others saying mark down your serial numbers, I also mark PCB's up with a marker and take pictures. It has caught out people who have tried to rip me off in the past...
 
Sounds like a lie to me as well. The first thing he would have done would be to remove the ram and try boot which almost certainly would have worked, not call an engineer.
 
If the RAM is faulty then you should refund him, he called out the "engineer" on his own without consulting you, that's his problem not yours. If you don't refund him you will probably be forced to by PayPal/Ebay even if he did break it.

I hope you took pictures of the RAM/Serial numbers etc before sending in case he is tryign to do the old swap trick on you.
 
Smells fishy to me, either he's trying to send back some different RAM or he's got it and realised he's bought the wrong stuff. Might be worth asking him what motherboard he has so that you can check compatibility.
 
Im not sure why people try to fix or build pc's themselves when they then need to use another engineer or technician to fix the problems they caused.

I don't buy it either OP. Sounds fishy to me. Common sense is write down any numbers and take a picture of the item before it's sent.
 
And i'd be wary about receiving the ram back...By all means, reply to him, and say something like "please send the RAM back so that I can test it in my system as it was working before it was posted, if it is in fact working, you will be liable to postage costs and wasting the buyers time".

I had someone buy a GPU off me once, I tested it in my system (Hell, I used it for the past year) I then tested it at work, boxed it in new anti-static bags, proper packaging etc, and somehow by the time it got to him it was knackered, just wouldn't POST at all, no idea why.
 
Westyfield2 said:
Someone who was capable of fitting RAM themselves then had to call out a PC repair guy? I don't buy it.
Click to expand...

Really?

It's only a case of plugging a stick into a slot - I know plenty of people who could (and would) install a stick of RAM but be completely at sea if their PC was crashing and BSODing randomly.
 
Kenai said:
Really?

It's only a case of plugging a stick into a slot - I know plenty of people who could (and would) install a stick of RAM but be completely at sea if their PC was crashing and BSODing randomly.
Click to expand...

Then why install it yourself? Get a friend to help in case it goes wrong.

It's not hard though is it? Plug in new ram....PC crashes...Durrrrrr whats changed? Maybe I should remove the new ram as it only started crashing when I installed that? Nahhhhhhhhhhh

Seriously man, its not rocket science, and im hardly clever :p
 
Delvis said:
Then why install it yourself? Get a friend to help in case it goes wrong.

It's not hard though is it? Plug in new ram....PC crashes...Durrrrrr whats changed? Maybe I should remove the new ram as it only started crashing when I installed that? Nahhhhhhhhhhh

Seriously man, its not rocket science, and im hardly clever :p
Click to expand...

Because installing it yourself is cheap - whether it's a good idea to do it when you can't sort possible resulting problems is a different matter but just because it's not a good idea doesn't mean it's completely unfeasible for it to have happened, many many people with no idea about computers can and do install new RAM. Usually it's a completely problem free exercise anyway.

I just don't buy into the 'can install RAM but can't diagnose problems = definitely dodgy' bandwagon.
 
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