very happy with service

Yeah the DPD delivery service, at least round my way, is unsurpassed.

Got my Kingston here now, just waiting till I have the time to fit it.
 
My last order from OcUK really couldn't have gone much worse tbh :S

I ordered 2 new monitors and 2 cables for my PC. They were meant to arrive the next day (a Friday). At 1pm the cables were delivered from 1 van, he had no knowledge of another parcel. I phoned DPD and apparently the monitors were on another van due to arrive at my place at 3-4pm.

At 4:20 I phoned them, wondering where my parcel was and its estimated due time. The guy told me the van had broken down and they didn't know what would happen so to call back later. I tracked my order on their website and it said failed to deliver.

I called them again at about 5:30 wondering if they knew what was going on and they weren't going to continue delivering that load today and would redeliver on the Monday. I really couldn't understand why they didn't have spare vans available to continue the deliveries.

I instead drove to their depot and picked up my parcels myself, a 90 minute round trip. Awesome...

I understand things happen but there was zero contact between DPD and their customers about the problems and the only reason I knew about it was because I phoned up multiple times. I work in transport and logistics and to this day I don't understand how or why a large company like that doesn't have spare vans available if this were to happen.

Rant over.
 
Last edited:
madtoady said:
My last order from OcUK really couldn't have gone much worse tbh :S

I ordered 2 new monitors and 2 cables for my PC. They were meant to arrive the next day (a Friday). At 1pm the cables were delivered from 1 van, he had no knowledge of another parcel. I phoned DPD and apparently the monitors were on another van due to arrive at my place at 3-4pm.

At 4:20 I phoned them, wondering where my parcel was and its estimated due time. The guy told me the van had broken down and they didn't know what would happen so to call back later. I tracked my order on their website and it said failed to deliver.

I called them again at about 5:30 wondering if they knew what was going on and they weren't going to continue delivering that load today and would redeliver on the Monday. I really couldn't understand why they didn't have spare vans available to continue the deliveries.

I instead drove to their depot and picked up my parcels myself, a 90 minute round trip. Awesome...

I understand things happen but there was zero contact between DPD and their customers about the problems and the only reason I knew about it was because I phoned up multiple times. I work in transport and logistics and to this day I don't understand how or why a large company like that doesn't have spare vans available if this were to happen.

Rant over.
Click to expand...

Ah... Nothing to do with ourselves then? Mainly an issue with DPD the delivery company? DPD are usually very good, sorry to hear about the recent issues!
 
I've had trouble with DPD before so I've always been a bit dubious about using them. OCUK have always been fantastic at getting it out in a matter of hours though.
 
Always know OcUK to be really great with delivering items, never had a problem with DPD, definitely one of the better couriers.

I once had a parcel delivered from 'My hermes' or something, I wasn't in, and he just left a calling card said 'john' had called and I wasn't in, no phone no, no order reference, no idea if it was being re-delivered or if I had to collect, shambles!
 
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