Virgin Media Discussion Thread

t3timeouts.jpg


Just noticed that these T3 timeouts seem to keep appearing in my log files. Is this anything to be concerned about or is this another firmware glitch?
 
Just had the virgin engineer install the superhub (free 20Mb to 60Mb upgrade)

Tried a speedtest and the hub rebooted straight away but been stable since. My speed tests show the download as rather inconsistant:

Broadbandspeedchecker: 3 tests
Down: 16.22, 15.92, 15.79
Up: 2.73, 2.76, 2.73

Speedtest:
Down: 52, 34, 30
Up: 2.9, 2.8, 2.8

ThinkBB:
Down: 21.6, 56.8, 56.1
Up: 2.8, 2.8, 2.8

Not sure what to make of it yet or if I'll use the hubs wireless or just shove it in modem mode and use my trusty netgear router
 
just running a few test now i'm back home. I've read that the London server hosted by Namesco is best for speediest so i've ran a couple.

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results are quite convincing really so maybe i shouldn't worry too much about my line jitter or switching back to my old VM modem!?

all these test were run via wifi from my macbook pro.


http://www.thinkbroadband.com/ping/share/006374a667068a316be63fee5b86c009.html

I've also run a few tests using my PC via my 200mbps 10/100 homeplugs. It's clear my homeplugs are restricting my PC receiving my full 100mb internet.

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Nocky24 said:
any chance you could run a trace route?
Click to expand...

means nothing to me so explain :)

Last login: Thu Aug 23 19:31:21 on console
Martins-MacBook-Pro:~ martin$ traceroute bbc.com
traceroute to bbc.com (212.58.241.131), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.542 ms 8.924 ms 0.984 ms
2 10.7.104.1 (10.7.104.1) 10.852 ms 8.248 ms 6.919 ms
3 wolv-core-2a-ae9-612.network.virginmedia.net (80.3.146.57) 9.345 ms 7.898 ms 10.238 ms
4 manc-bb-1c-ae12-0.network.virginmedia.net (213.105.159.141) 10.561 ms 12.356 ms 11.555 ms
5 manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93) 9.693 ms 10.642 ms 12.025 ms
6 manc-bb-1a-ae11-0.network.virginmedia.net (213.105.159.85) 10.657 ms 14.384 ms 12.352 ms
7 glfd-bb-1b-ae1-0.network.virginmedia.net (213.105.175.146) 18.013 ms 16.559 ms 17.814 ms
8 glfd-tmr-1-ae5-0.network.virginmedia.net (213.105.159.46) 17.486 ms 16.796 ms 18.039 ms
9 tcl5-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 18.754 ms 17.917 ms 36.130 ms
10 212.58.239.249 (212.58.239.249) 26.156 ms 28.089 ms 19.600 ms
11 * * *
12 ae1.er01.rbsov.bbc.co.uk (132.185.254.46) 42.563 ms 17.317 ms 18.806 ms
13 132.185.255.60 (132.185.255.60) 18.761 ms 18.874 ms 19.729 ms
14 212.58.241.131 (212.58.241.131) 19.541 ms 18.964 ms 22.204 ms
Martins-MacBook-Pro:~ martin$

and a bbc.co.uk one too

Martins-MacBook-Pro:~ martin$ traceroute bbc.co.uk
traceroute to bbc.co.uk (212.58.241.131), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.138 ms 0.631 ms 0.566 ms
2 10.7.104.1 (10.7.104.1) 31.113 ms 6.554 ms 8.077 ms
3 wolv-core-2a-ae9-612.network.virginmedia.net (80.3.146.57) 8.296 ms 7.362 ms 14.284 ms
4 manc-bb-1c-ae12-0.network.virginmedia.net (213.105.159.141) 10.010 ms 9.847 ms 9.830 ms
5 manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93) 10.123 ms 9.665 ms 33.942 ms
6 manc-bb-1a-ae11-0.network.virginmedia.net (213.105.159.85) 10.442 ms 10.788 ms 23.599 ms
7 glfd-bb-1b-ae1-0.network.virginmedia.net (213.105.175.146) 16.441 ms 18.837 ms 17.917 ms
8 glfd-tmr-1-ae5-0.network.virginmedia.net (213.105.159.46) 18.353 ms 17.842 ms 17.888 ms
9 tcl5-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 19.907 ms 17.860 ms 17.740 ms
10 212.58.239.249 (212.58.239.249) 33.400 ms 22.463 ms 17.836 ms
11 * * *
12 ae1.er01.rbsov.bbc.co.uk (132.185.254.46) 25.543 ms 18.485 ms 16.931 ms
13 132.185.255.60 (132.185.255.60) 23.255 ms 23.895 ms 22.926 ms
14 212.58.241.131 (212.58.241.131) 17.949 ms 19.597 ms 30.012 ms
Martins-MacBook-Pro:~ martin$
 
Last edited:
Has anyone in the Barnsley area (area ref 14) been having issues over the past week? I've been experiencing extremely bad packet loss, pings and connection drops. I reported this to VM early this week and had a technician booked for today but didn't show and when I queried it, was told it's a local issue and the appointment was cancelled (without notice I may add).

I'm not sure if I'm being jerked around by their support or not. If anyone with more experience can give me some opinions on my stats it would be much appreciated:

TB quality monitor: http://www.thinkbroadband.com/ping/share/4026e1b0aa2351d9639de207e4bf8609.html
Smokeping I've had running: http://oconnell.co.uk/images/vm/smoke.jpg
MTR to bbc.co.uk: http://oconnell.co.uk/images/vm/mtr.jpg
Upstream stats: http://oconnell.co.uk/images/vm/up.jpg
Downstream stats: http://oconnell.co.uk/images/vm/down.jpg

Cheers.
 
Nocky24 said:
They've asked me for my security answer before when I've called, but this has been no different to when I've called Sky or O2 in the past.

Never been asked for the actual password which I use to login myself though.
Click to expand...

Read the comments.
 
KIA said:
Read the comments.
Click to expand...

Makes no difference. The password is not your account password as stated but a security password that you set up on the account. Much like when you call up to speak to customer services from almost all major organisations do. The guy having a rant is a ******* who doesn't know what he is talking about.

If they didn't have this password anyone could ring up and pretend to be the account holder.

Consider this scenario.

Someone has been sifting through your garbage at night and have managed to get hold of your bank details. They have your name, address, telephone number and other vital information that they have stolen from you.

They call you up or post a forged VM card through your door stating that there is a telephone fault in the area and your phoneline will not function correctly for the next 24 hours.

They then call up VM and give them your vital info but VM do not ask for the security password. they then get your landline diverted to their mobile number.

They then complete several large transactions from your bank account to a scam account. The bank call you up on your landline to verify the transaction. The scammer answers on their mobile and approves the transaction since the bank believe they have called you.

Hey presto they a £3000 richer and you just got scammed
 
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