Likely only temporary, don't see what the big deal is to be honest.
I think that's the problem. My sister just text me to ask me to check online as the staff don't seem to care.
-edit, are you In Bruges?
If so go see the wondeful fairytale the place is, then get smacked out of your head and debate politics with a dwarf.
I'm with the vietnamese....

Typical Brits......get drunk....
....go see the rep....
.....kick Belgian arse...


No lights, no emergency lights, no power, no hot water in the showers.
Sorry, needed context. They are in a budget hotel on a trading estate in the middle of nowhere near Spa for the F1. The showers are power showers run from a cold water feed, so I expect there's actually no showers at all.
I've not found anything online, so I assume they are just stuck with the choice of asking for a refund or going elsewhere. I'm not there, I'm at home.
I've not got a reply from my last text, so I assume they are asleep wherever they are.