£700 phone bill in 2 weeks?
- Thread starter Craterloads
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Did you not read, only thing being done at that time was my nephew updated the phones software and firmware.
Surely they can.
Have you spoken to the network provider yet? Your only hope is that they feel sympathetic about her situation and kindly alter the charges to a more sensible figure.
They have no legal obligation to do this, however.
Man of Honour
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Am I reading that 764MB cost £640?
Hahahaha, it's your fault
Quick google suggests latest firmware can be around 400meg in size, do that a couple of times and you have the culprit.
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The IT department spoke to them earlier but have no idea what was said, so dont know if we can even phone up and discuss what is a business contract between the school and T-Mobile
Software updates.
Yeah your reading that right, absolutely disgraceful imo tho she is partly to blame but no way should networks be allowed to charge those kind of prices let alone let bills grow that large without some kind of check in place.
Ah.
Well, I wouldn't be surprised if with the right person speaking to them, T Mobile altered the charges with the agreement that the school pay for a monthly data allowance instead.
It certainly won't have cost T Mobile £700 for your sister to update her phone.
Hell, I download about 10Gb of data using their network each month and don't get charged anything extra because of their fair usage policy.
Soldato
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Not being funny but she'll have to pay.
Teachers are supposed to be more 'aware' of things as they are supposed to be teaching the next generation of Einsteins....
Put it down as one of those things and tell her to pay more attention or ask next time if she's unsure.
Back when I worked for a phone company I used to hate queries like this. She has used the data, there really isnt much more to say.
"Should have warned..." etc etc - not really, the responsibility has to lie with the user and not the network.
If it were my business I'd expect you to pay up, however I imagine the network will cave like the sackless cretins they are.
"Should have warned..." etc etc - not really, the responsibility has to lie with the user and not the network.
If it were my business I'd expect you to pay up, however I imagine the network will cave like the sackless cretins they are.
Soldato
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Why on earth is she using data on a contract that doesn't include data!? Everyone knows that out of contract data is expensive, so either you add data to your contract (well who buys a smartphone without data in their contract?) or you don't use data.
Whilst 85p/MB isn't exactly the best deal in the world... how did she use 764MB in one day? That's more than lots of peoples contracts include for a whole month!
You really think it fine that a user can run up a bill an order of magnitude higher than the norm without any kind of warning or expect the every day consumer to understand mobile phone tariffs that operators make no effort to simplify for the consumer?
I think it's unfair really. The mobile network should not enable data services unless you request them. Or data services could be enabled, but have a cap of 50MB, so people don't get landed with ridiculous bills.
As it stands the mobile operators are simply being opportunistic trying to catch customers out. Something Ofcom should get involved in.
As it stands the mobile operators are simply being opportunistic trying to catch customers out. Something Ofcom should get involved in.
Make no effort to simplify to the consumer? Really? I'm sorry but these days tarriffs are so transparent I find it incredibly hard to believe that people do not know what their plan gives them. And if in all honesty that they do not, then the fault has to lie with them and not the network. You do not sign a credit agreement without at least a vague understanding of what you are getting for your money.
Also you have to take into account how some mobile networks actually work. I have no idea about T-Mobile so I cant give you real life experience in this instance, but for example usage data on Vodafone doesnt update until 4am in the morning when an update or download of some kind is actually done. It would be hard for the network to warn a customer about usage if it all takes place over a very short period of time, as in the case outlined above, they wouldnt know until it was too late.
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Dont they have a cap or something for a daily charge.
Talking about transparent ive been looking for the last 45mins and still havent found out how much they charge /MB and im tech savvy.
Talking about transparent ive been looking for the last 45mins and still havent found out how much they charge /MB and im tech savvy.
As the OPs pointed out twice already, she was updating the firmware. Which in itself normally has a data warning pop-up, to warn the user of high data usage and to use wi-fi.
But look on the bright side, as least your updated to Ice Cream Sandwich now.