Hi,
We have now had a response from the retailer and I’m afraid that they have declined your claim on this occasion as the commission for the referral has been paid elsewhere.
We know how disappointing this is and we don’t like it either, but in the circumstances we are unfortunately unable to take this any further for you.
Cashback is actually the commission Quidco receives for referring an on-line sale to a retailer and we pass this on to you, the customer.
When this commission is paid elsewhere we are unable to obtain any further details as the retailer is not obliged to give us the name of the referrer. To help you with future purchases, I’ve provided a list of factors which can cause cashback to be declined for this reason at the bottom of this message.
Once again I’m sorry that there is nothing further we can to do help on this occasion.
Kind regards,
Quidcare
REASONS WHY CASHBACK MAY BE PAID TO ANOTHER REFERRER
1. Failing to clear cookies and temporary internet files in your browser prior to making your purchase through you Quidco account, leaving a “cookie” from another referrer such as a search engine, a voucher code site or even the retailer’s own site, on your browser.
2. Accessing another site such as a voucher code site during your purchase, allowing them to drop one of their cookies on your browser.
3. Using a voucher/promotional code not issued by Quidco in your purchase (when you do this cashback will never be paid, as the sale is attributed to the issuer of the voucher code).
4. Using a saved quote when buying insurance. In order for cashback to track you must obtain a quote and proceed with the purchase in one session.
5. Failing to complete your purchase wholly on line.