Fantastic customer service

djshauny1

djshauny1

djshauny1

Soldato
Joined
18 May 2011
Posts
3,463
Id just like to thank the OCUK staff (5UB In paticular) :D

He helped sort out my defective 7870 today and i have a new card on the way :)

Very happy

Cheers 5UB :)
 
5UB seems to be a bit of a celeb in the OcUk staff, lots of love for him on here. Seems like a great bloke and always willing to help any one best he can.

OcUk have a great support staff on and off the forums,it's the reason I use them for most things, glad you got everything sorted out.
 
Kanifee said:
5UB seems to be a bit of a celeb in the OcUk staff, lots of love for him on here. Seems like a great bloke and always willing to help any one best he can.

OcUk have a great support staff on and off the forums,it's the reason I use them for most things, glad you got everything sorted out.
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Thanks mate :)

Got the new card today and its running great so far

Fingers crossed it stays that way :D
 
Kanifee said:
5UB seems to be a bit of a celeb in the OcUk staff, lots of love for him on here. Seems like a great bloke and always willing to help any one best he can.

OcUk have a great support staff on and off the forums,it's the reason I use them for most things, glad you got everything sorted out.
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I would have agreed until this month a called regarding a faulty power supply and they just blamed the surge protector. No help at all.

Lame.
 
Robertnpmk said:
I would have agreed until this month a called regarding a faulty power supply and they just blamed the surge protector. No help at all.

Lame.
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Got the link to that thread, I don't believe I dealt with that? - You'd be surprised though what surge protectors can do. So we do have to ask these things, otherwise it is a hassle returning a PSU if it was just the socket protector. :)
 
5UB said:
Got the link to that thread, I don't believe I dealt with that? - You'd be surprised though what surge protectors can do. So we do have to ask these things, otherwise it is a hassle returning a PSU if it was just the socket protector. :)
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I contacted you over the phone, the Psu 24 pin connector 12v rail had burnt out and melted the pin. I have sent it to corsair now. Just hope it hasn't damaged anything else in my PC.

I would have accepted being told i needed to go to the manufacturer.
 
Robertnpmk said:
I contacted you over the phone, the Psu 24 pin connector 12v rail had burnt out and melted the pin. I have sent it to corsair now. Just hope it hasn't damaged anything else in my PC.

I would have accepted being told i needed to go to the manufacturer.
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That is a bit strange, if there was a burnt part... We would usually deal with it straight away. Hope all gets sorted, any issues and please make a forum post FAO: 5UB and I shall look into getting it sorted for you. :)
 
5UB said:
That is a bit strange, if there was a burnt part... We would usually deal with it straight away. Hope all gets sorted, any issues and please make a forum post FAO: 5UB and I shall look into getting it sorted for you. :)
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It is a little strange luckily I had it plugged into a braided extension and not directly, otherwise I would have a melted pin stuck in my mobo.

2 weeks without a PC so far. ARG

Thanks mate, gives me a bit more confidence in you guys.

SORRY FOR THE THREAD HIJACK. :p
 
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