National Express fried my friends iPhone!

[coopersim]

I'm after a bit of advice for a friend who recently travelled on a National Express coach, plugged in to the 240v port with an authentic Apple charger, which then blew and stopped working, causing the screen on his iPhone 4S to go 'funny' and now the phone won't charge.

Where does he stand?

The phone is out of warranty

 

[TS7]

How is his 4S out of warranty? It was released mid-October?

 

[tom_e]

I imagine they'll probably get out of it by having some sort of use at your own risk clause in the ticket conditions.
Maybe worth dropping them an email just to see what they say though.

 

[jas72]

Own risk etc etc etc... the usual probably.

 

[BDEE]

Just take it the the Apple shop, say it fried upon plugging it in to charge....

 

[tom_e]

Just take it the the Apple shop, say it fried upon plugging it in to charge....

Or this because I'd expect the charger to blow quick enough to save the phone.

 

[coopersim]

Is there a fuse in the charger? I was surprised that it didn't have some kind of fast blow fuse to save the phone!

How would a 24 - 240v inverter do so much damage though? And surely others would have had the same issue, so could it be the wiring on the individual socket?

I think it's going to be a struggle to convince NE either way

 

[tom_e]

Is there a fuse in the charger? I was surprised that it didn't have some kind of fast blow fuse to save the phone!

How would a 24 - 240v inverter do so much damage though? And surely others would have had the same issue, so could it be the wiring on the individual socket?

I think it's going to be a struggle to convince NE either way

It could have just been an unfortunate coincidence and nothing to do with NE's sockets.

 

[doofer]

i'D be iNcredibly iRate at iPhone iNcineration, iNstigate iMmedate iNvestigation iN to iT.

 

[Cosimo]

Just take it the the Apple shop, say it fried upon plugging it in to charge....

This looks like the way forward.

 

[lucy_bee]

I have a few contacts in the higher echelons at NatEx.

Drop me an email with some more details and I'll see what I can do

 

[Myshra]

Assuming that it's a genuine charger then the transformer in it will be at fault rather than the device. As it's fused (and the fuse didn't go) Apple have the fault with their charger rather than NE.

 

[mrk]

I'm after a bit of advice for a friend who recently travelled on a National Express coach, plugged in to the 240v port with an authentic Apple charger, which then blew and stopped working, causing the screen on his iPhone 4S to go 'funny' and now the phone won't charge.

Where does he stand?

The phone is out of warranty

Hand phone to female friend/family member, visit Apple Store: http://thedoghousediaries.com/4593

 

[coopersim]

Ok, panic over, it was purchased in Feb '12, so it should be good for a warranty replacement

 

[coopersim]

I have a few contacts in the higher echelons at NatEx.

Drop me an email with some more details and I'll see what I can do

Thank you for your kind offer, if for any reason Apple refuse to change, I'll come back to you if that's ok?

 

[lucy_bee]

Thank you for your kind offer, if for any reason Apple refuse to change, I'll come back to you if that's ok?

Yeah no worries

 

[Andrew Moore]

http://en.wikipedia.org/wiki/IPhone_4S

Released on 14th of October.

Apple have to repair or replace it but he MUST get there before this date just in case he had it since release.

 

[Duff-Man]

i'D be iNcredibly iRate at iPhone iNcineration, iNstigate iMmedate iNvestigation iN to iT.

Classy...

 

[realBabelfish]

OP. you know all apple phones have min 2 years warranty, right?

all this about the extended care to 2 years is BS and they are being brought up infront of the EU about it.

 

[coopersim]

OP. you know all apple phones have min 2 years warranty, right?

all this about the extended care to 2 years is BS and they are being brought up infront of the EU about it.

I've read about that, but not sure I'd fancy arguing that one