never thought Tesco could deceive me

Ahleckz · 3 Oct 2012 at 16:27

I can almost guarantee that the sign said that it was on the 18 packs, somewhere. Anyway, the point is the manager didn't do anything wrong by not offering you the same deal. There's a reasonable suspicion that he wasn't actually allowed to do so. You had the option to return your beer for a full refund, or you could take the beer at the price you paid. You decided on the latter. Just because customer services then decided to give you a goodwill offer does not admit guilt. You got £100 out of it, I'm not sure why you're complaining or why you think you know better than a store manager.

antijoke · 3 Oct 2012 at 16:28

BDEE said:
I had very good reason. They stacked packs by signs saying 3for2, which they were not. The signs did not say it was on a different size pack.

So the gift card for £100 (which I assume was more than the actual 3for2 difference you were charged) was still not good enough and you decided to go and have your say to the manager.

Brilliant.

4T5 · 3 Oct 2012 at 16:28

That'll teach you to shop at Tesco.

BDEE · 3 Oct 2012 at 16:31

Ahleckz said:
I can almost guarantee that the sign said that it was on the 18 packs, somewhere. Anyway, the point is the manager didn't do anything wrong by not offering you the same deal. There's a reasonable suspicion that he wasn't actually allowed to do so. You had the option to return your beer for a full refund, or you could take the beer at the price you paid. You decided on the latter. Just because customer services then decided to give you a goodwill offer does not admit guilt. You got £100 out of it, I'm not sure why you're complaining or why you think you know better than a store manager.

They did not. You cannot guarantee it - You were not there and did not see them. Funny they were removed on my return visit.

I know better because I am a customer, being mislead by signage. Head office confirmed to me that they made a mistake - The mistake was restocking with the wrong product instead of either leaving the shelf empty or removing the sign. It really is quite straight forward.

gary996 · 3 Oct 2012 at 16:32

My favourite super market scam is where they advertise for something very cheap ( ie washing powder for £3 instead of £10 but you cant find it anywhere. This is because they only had one crate at this price and spread it round a thousand stores so each store only had one item, but they are not doing anything wrong cause they did sell it at the bargain price.

iviv · 3 Oct 2012 at 16:54

If the price on the shelf edge was different to the price charged at the till Tesco have a policy in place to refund you double the difference(looks like it may have changed to just the difference now) but check your local store and note it only applies after you have bought the item.

That's still the policy as far as I'm aware.

Rybo89 said:
I always check the receipt before leaving the store. Been to the service desk a few times to get a refund on stuff. They never believe you either, they always make you wait about for 10 minutes whilst some skivvie checks their wrongly put prices and computer mess ups..

What do you expect them to do? Just assume that anyone who comes up to them with a price difference is correct and start handing out money from the till? Of course they are going to check.

And price mismatches like this will happen at every store. The most common reason for complaints is expired deals. Something was BOGOF, but the deal expires so it gets removed from the till system, but they haven't removed any/all of the shelf edge labels advertising the offer. Its unlikely that anyone will notice until someone complains, at which point they issue the refund (double the difference) and will get the SEL fixed.

Mistakes are mistakes. Just because Tesco is the largest supermarket, their mistakes get noticed more often :3

antijoke · 3 Oct 2012 at 16:58

The thing that gets me with Morrisons and I do not know if it is just my local store as a chaint hey do this, but when they reach the final day of an offer (recently it was Whitworths dried Apricots {my boys love them}) they remove the reamining stock from the shelves.

The next day after the offer ends the shelf is full.

Haggisman · 3 Oct 2012 at 17:14

gary996 said:
My favourite super market scam is where they advertise for something very cheap ( ie washing powder for £3 instead of £10 but you cant find it anywhere. This is because they only had one crate at this price and spread it round a thousand stores so each store only had one item, but they are not doing anything wrong cause they did sell it at the bargain price.

Not sure how that's a scam exactly? It's not like they're tricking you into buying something more expensive by dodgy sign-age, they just have limited stock.

EdGey · 3 Oct 2012 at 17:16

'still bought it'

yer_averagejoe · 3 Oct 2012 at 17:51

Bought a grill pan at Tesco the other week. Sign above it said something like "14.5cm tefal frying pan: £14.45" when the item was actually a 14.5cm tefal grill pan. No other signs had the words "grill pan" on them so i just thought "hmm.. must be this one."

It went through the checkout with the weekly shop so I didn't notice it go through at £16.95. I always check my receipt though so raised it with customer services. She went away and came back and told me that is WAS actually £16.95 but since they didn't have the correct signage up, she'd let me have it at £14.45 and gave me £2.50 in cash.

So I saved £2.50

And that is my story. Thanks for listening.

4T5 · 3 Oct 2012 at 17:53

What people don't seem to realise is the whole Supermarket is a scam. The way to beat them is to shop from the end of the aisle & Never actually go down any aisles.
If you do this the supermarket ends up paying for some of your shopping, If you don't then you are being sucked in & scammed by there dodgey tricks.