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Sold my gpu and buyer says he can't get a display

Geo-Gamer

Geo-Gamer

Geo-Gamer

Associate
Joined
21 Aug 2010
Posts
904
Hi all hope all is well.

I previously sold my graphics card to a guy and I received an email that he can not get a display on the screen. The buyer mentions 'The green and orange LED's are on and both fans are going but no out to my duel monitors. I have no HDMI on them but I will try my small TV so I can access safe mode. "

I sold it to him in 100% working order and I was playing bf3 hours on end just yesterday morning before I packed it up and sent it to the post office! So I know it was working before I sent it out.

I will really appreciate if you guys can give me any information on this as I got a feeling it might be something petty and nothing serious. Thank you.
 
Geo-Gamer said:
Hi all hope all is well.

I previously sold my graphics card to a guy and I received an email that he can not get a display on the screen. The buyer mentions 'The green and orange LED's are on and both fans are going but no out to my duel monitors. I have no HDMI on them but I will try my small TV so I can access safe mode. "

I sold it to him in 100% working order and I was playing bf3 hours on end just yesterday morning before I packed it up and sent it to the post office! So I know it was working before I sent it out.

I will really appreciate if you guys can give me any information on this as I got a feeling it might be something petty and nothing serious. Thank you.
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What card is it you sold? Dont really understand what the buyer meant by having no HDMI and using a TV for safe mode.
 
Geo-Gamer said:
Sorry for being not all up to date but I don't know how external power exactly works and I no he hasn't tried it. But it's an asus 570 direct cu ii.
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That card needs two 6pin PCI-E power connectors from a PSU pumped into it.
 
stulid said:
That card needs two 6pin PCI-E power connectors from a PSU pumped into it.
Click to expand...

Thanks for the help mate I will send him an email mentioning this and to see if he has tried it. Il keep you updated when he gets back to me!

And another thing I noticed is earlier on he mentions he plugged in his 8800 gt and it worked? So doesn't thst mean he wouldn't be using two 6 pin power connectors as his been switching from the 8800 gt as that doesn't require two 6 pin connectors?
 
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Hi everyone and thanks for trying to help with this.
I have a 1kw PSU. I am using the Dell 720 XPS, H2C with liquid cooled Intel® Core™2 Extreme Quad Core Processor , over clocked to 3.47ghz. It originally had two NVIDIA GTX 8800 graphics cards installed but one failed and I was just using the one card hence the upgrade, so the power is there for the 570. These two cards had 6 pin connectors each (four all together) but I used the adapter that came with the 570 to make it one 6 and one 8 pin.
I have seated it three times to make sure and the monitors, for a brief moment, recognises they are plugged in but then nothing else.
What I meant was I had no HDMI on the two monitors I use, so I will have to bring a small TV up to see if that works so I can make any changes advised.
I use my PC to edit professional video and use Adobe Premier which is why I need a better graphics card.
Is there any resets that needs to be done to this card. I have tried resetting the BIOS but that made no difference.
 
Hi Sging,

How are you trying to connect it to the Monitor/TV?

What lead are you using?

Do you see anything at all when it is plugged in on the screen?
 
The monitor recognises it for a second as the switch light goes blue then back to orange. both fans are spinning the card is to big to go into the other PCI slot as its close to the cooling system. It also seems other people have used this card in the same PC as mine so it should support it ok.
 
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1). Ask him what miobo he is using? Dell and overclocking do not go hand in hand. If he has overclocked on a board without a PCI-E lockout, he may be trying to run that 570 at a frequency it cannot handle. PCI-E must be locked at 100MHz. Ask him to reset his BIOS to default/stock and try again

2). Get him to test the card with just the CPU, Mem and 570 plugged into the mobo. Make sure that all other addi in cards are removed to prevent possible conflict.

3). Ask him whether he can try the card within another (friend's) PC.
 
Sounds like a problem i had with my 6870 which was not really a problem. I reinstalled my windows and graphics drivers. When i booted up i could see the boot up and windows loading but as soon as windows loaded my monitor lost signal and went to orange. This had me going for ages lol. It turned out that the card was out putting through hdmi to my tv instead of the dvi to the monitor. It was so simple that i never even thought of it.
 
Did you uninstall the drivers before installing it? Quite often a new card will refuse to work until the drivers are reinstalled, even if they are the same drivers.
 
covenantuk said:
Did you uninstall the drivers before installing it? Quite often a new card will refuse to work until the drivers are reinstalled, even if they are the same drivers.
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Just thinking that. The old drivers would need to be deleted and the new drivers uploaded.
 
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