Gigabyte Rma Service

ToxicTBag · 24 Oct 2012 at 09:54

Recenty i purchased an x79 ud3 it was fine for a few days then for some reason the bios was corrupted and it was impossible to get into.
First port of call is usually with the reseller but as it was from a members market sale i decided to go to gigabyte directly when i realised there rma was based in the uk.

Long story short i went through the rma process got my returns number and sent the board to them on the 19th, they received it on the 22nd and posted a replacement on the 23rd which i should receive today.

Am well impressed with the experience and a big thanks to Martin at gigabyte for being friendly and helpfull

llamadal · 24 Oct 2012 at 13:12

great news, more companies should follow their example

Nightglow · 24 Oct 2012 at 13:30

Only have used Gigabyte RMA once,service was outstanding.
And Draytek is another company with outstanding customer service, sent back a 2750n, they received Monday morning, posted back to me at midday, received Tuesday morning.

iB CoMpL3XiTy · 24 Oct 2012 at 15:00

Refreshing and important to read a positive RMA experience.

ToxicTBag · 24 Oct 2012 at 21:45

Yeah am still a bit stunned really .... have spent the day building it up the black and dark grey accents look the buisness too

cammy5477 · 24 Oct 2012 at 23:12

I sent a sniper 2 back to them when rma was denide for bent socket pin on it.
The board had died and I stupidly bent it taking the cpu out and didnt realise...Doh

anyways they sent me a brand new one very quickly, couldnt fault there custom service 5*

rishy · 24 Oct 2012 at 23:15

ToxicTBag said:
Recenty i purchased an x79 ud3 it was fine for a few days then for some reason the bios was corrupted and it was impossible to get into.
First port of call is usually with the reseller but as it was from a members market sale i decided to go to gigabyte directly when i realised there rma was based in the uk.

Long story short i went through the rma process got my returns number and sent the board to them on the 19th, they received it on the 22nd and posted a replacement on the 23rd which i should receive today.

Am well impressed with the experience and a big thanks to Martin at gigabyte for being friendly and helpfull

Now you have received this service would this now temp you over to gigabyte then any other manufacture ??