Ok then. Explain why most people I know come renewal time are given increased premiums, which are only lowered when they call up to complain?
people can ring up and complain, it doesnt mean they automatically get a cheaper price.
Normally the scenario is one of the following -
1. people ring up, not happy about the price, they actually run through the quote on the phone price comes down but can go up as well some times.
2. people ring up, advise they got a cheaper price, run through the details, price comes down or up, If they think the customer is a good risk, they can look at applying a discount, this is not 100% as some companies will rather let you go than keep the risk on their books.
3. people ring up, cheaper price online with the same company, i would say 80-90% of the time the quote and the actual policy are different, company matches the details, price reflexs the changes and they write off any difference for internet discount etc.
The price are based on details that are 12 months old, so there is a high chance that something has changed. Most questions they ask you are rated upon. small changes can have big affects on the premium price.
There will always be some margin that can be reviewed based on the risk that client imposes. They are a business at the end of the day.
If the prices were being made up people would know about it as it is a heavily critised industry with many governing bodies the insurance companies have to please.
I can understand why people get frustrated with the companies, however there is not a huge profit in insurance and if checked i believe the majority of the companies pay out more per £1 of premium taken in due to the cost of claims being quite high at the moment.
The way the industry is worked/based on, i would be suprised if the majority of drivers couldn't find a cheaper premium at the renewal stage, as companies rates adjust frequently, just because their rates are good one year, doesnt mean its constantly going to be the cheapest, thats when people weigh up the cost difference Vs the customer experience/claims handling.
No doubt there will be further questions so I will grab my flame suit while I wait ha
*BTW im sure i have missed points out, however im in work so cant give 100% to replying as i want to keep my job
