Does EU law cover laptops that have been user modified?

Syther101

Syther101

Syther101

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So I purchased a Macbook Pro earlier this month. I understand that per Apples terms of services if you do any System modification besides replacing the RAM or HDD it "voids" you're warranty. Upon getting my Mac I also ordered a Hard drive caddy to go in the optical drive bay which upon installing would "void" my warranty.

Now obviously if I ever had to return the laptop to claim on the Apple care I got stupidly cheap for being a student I would replace the optical drive with the original so they would be none the wiser.

I was just wondering as per if the laptop went wrong while my HDD bay was in it (or they could prove I had done some user modification) and it was no way my fault (say the CPU malfunctioned and wouldn't boot). Would EU law require Apple to fall upon EU electronics warranty guide lines or would my user modification of the hardware void even this?

Thanks for any information :)
 
Amleto said:
if you void the warranty you void it. :confused:
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Yes but If I remember correctly I think a certain EU law requires a company to give you a warranty for certain things wether they like it or not.

One example of this is the fact that if you purchase an electrical product in the EU by law it is covered for 2 years. I have used this many a times to return products past the 1 year they mention in the shops.
 
Don't think there is anti-tamper labels so you could put the OEM bits back in. However you will have voided the warranty so if they disk vet it you're stuffed.
 
LordSplodge said:
Don't think there is anti-tamper labels so you could put the OEM bits back in. However you will have voided the warranty so if they disk vet it you're stuffed.
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No their are no anti tamper labels as I have already installed it. Like said if it had to go in for inspection I would simply replace the old drive. I was just wondering out of curiosity is all as I know al ot of EU law override company policies.
 
PardonTheWait said:
They won't be able to tell if you put it back.
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They could perhaps tell from small scratch marks on the tops of the screws which were pretty much inevitable from making. But it depends if you get a picky Apple fanboy engenier. But none the less I would just play stupid and say I would never touch the inside of a computer etc etc XD
 
Salsa said:
Go on fess up. What have you broken on your shiny new laptop whilst installing the HDD caddy?

/Salsa
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;)

No it actually went surpassing well and is in fact working very nicely. replaced the original HDD with an SSD and moved the 750GB drive over the the new bay.

Used terminal to lower the drive inactive drive sleep time. As of typing their isn't a sound coming from it :D

One of the many reason I wouldn't fancy getting a retina display model. The locked in specs upon purchase it a big put off.

But yeah I was just wondering about the whole thing as one of the Apple people in the store mentioned it voided the warranty etc. But like said you have to take what they say with a pinch of salt seeing as they also try and tell you that you don't have parts repair unless you have Apple care which is also a lie as it would be covered under warranty etc.
 
Macbook pro the HDD and ram are user serviceable...

And if you are worried they will complain about the DVD drive being missing, put it back, takes about 5 mins :p
 
syther, those laws don't supersede anything. They are statutory and as such are a baseline that cannot be revoked.

They can be built on top of, though - e.g. anti-tamper clauses. So voiding the warranty under an anti-tamper clause doesn't mean that EU law can help you.

But in practical terms, they aint gonna know if you switch things back anyway.
 
pingwing said:
Macbook pro the HDD and ram are user serviceable...

And if you are worried they will complain about the DVD drive being missing, put it back, takes about 5 mins :p
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Like said I'm not so much worried about it seeing as the machine was working fine. I was just wondering if it was ok that they set these kinds of restrictions on you seeing as it is my own hardware
 
It has to be reasonable and if they are going to claim modification or tampering as the issue then it needs to be relevant.

Say your processor failed, if you had removed as in your case the CD rom they would have to prove the processor failure was as a result of you switching the CD rom. Highly unlikely. Same with RAM probably. But say you had opened the machine for some reason and had to unseat the CPU cooler, they would probably argue the fault was caused by you.
First 6 months is going to be very hard for them unless its very clear cut as consumer law places the emphasis on them to prove no fault existed at time of sale, after 6 months it switches slightly to you having to prove there was a fault.
 
Amleto said:
syther, those laws don't supersede anything. They are statutory and as such are a baseline that cannot be revoked.

They can be built on top of, though - e.g. anti-tamper clauses. So voiding the warranty under an anti-tamper clause doesn't mean that EU law can help you.
Click to expand...

If they are statutory and can't be revoked how do clauses work which lower the warranty level below the statutory level?
 
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