Well nokia chat is no help.
Louie Jane: Hi, my name is Louie Jane. Thank you for contacting Nokia Care Chat. How may I help you?
ME
Hi
Louie Jane
Hello there.
ME
I am inquiring about unlocking a handset.
ME
I purchased a phone sim free and it is still not working with my sim card
ME
does nokia them selves offer an unlocking service for a fee?
Louie Jane
I'll be more than happy to assist you with that one.
ME
ok great!
Louie Jane
Can I have your full name please?
ME
Sure my full names is James X
Louie Jane
Thank you, James. Do you happen to know the model of the phone?
ME
Yes it is a Lumia 920
Louie Jane
Thank you for that one, James. When you say unlocking code, do you mean a restriction code where you can configure the phone to use other services from other network operator, is that correct?
ME
Correct.
Louie Jane
I can see. With this one, restriction code is one of the services that your operator have. And apparently, Nokia does not generate any restriction code here.
ME
Oh, But as I bought it sim free who should i contact?
ME
I did not buy it with an operator, I paid £459 for the handset only.
Louie Jane
There are feature of the phone which is network dependent.
Louie Jane
Can you tell me where did you bought the phone?
ME
I want to use an o2 sim card with it. I purchased it from phones 4 u.
Louie Jane
I can see. As of the moment we are still waiting for a communication with regard to the availability of a Sim Free Lumia 920.
ME
But you make the Lumia 920, you are not able to provide me with an unlock code? If I asked an operator in the UK they ask you directly for a code so why can't I. I have paid for the handset outright. No ties to any network.
Louie Jane
I believe the phone which you purchased from phones for you are being lock to EE operator.
ME
But I was sold it as sim free. So there is no way you can unlock it at a cost, even though I have only paid for hardware., no network service.
Louie Jane
I understand how you feel right now. With this one, even the phone is unlock or not restriction code can only get from a certain network operator.
Louie Jane
James, would you mind to provide the IMEI number of your phone?
Louie Jane
So I can also check if it is really a restricted phone or not.
ME
Ok can you bare with me.
ME
I'm just getting it for you.
Louie Jane
Thank you.
ME
3541##############
Louie Jane
Great. Let me check this one here. Can I ask for a minute or two of your time?
ME
sure.
Louie Jane
Thank you. Please bear with me.
Louie Jane
Sorry to keep you waiting, James.
ME
No problem thanks for all your help.
Louie Jane
You're most welcome, James. Upon checking here, the phone is really restricted to EE network.
ME
Right ok, so is this something you are able to unlock?
Louie Jane
Apparently, Nokia don't have tools to removed the restriction of your phone. It is one of the services from a certain Network operator.
ME
Really? I can't see how that is correct as you apply the firmware and the lock. Do you work for nokia or are you out sourced, is there a number for a technical team I can contact?
Louie Jane
I can see why you feel that way, James.
Louie Jane
However, this phone is only available to retailer which is currently EE, because EE networkis the only operator which do support LTE (4G) as of this moment.
Louie Jane
And as I have mentioned to you earlier, we are still waiting for a communication with regard to the availability of a Sim Free Lumia 920.
Louie Jane
We are looking forward for this to be posted on the website very, very soon.
ME
So is it a hardware restriction which can't be removed?
Louie Jane
No. It is not something to do with the hardware.
Louie Jane
You can return it back to the retailer which you purchased it. Upon checking here, the phone Lumia 920 for SIM-free is not yet available. That will be posted soon on the website once, it is already available.
ME
Ok. No problem. Thanks for your help.