Galaxy S2 & vodaphone being gash

SB118

SB118

SB118

Soldato
Joined
18 Oct 2002
Posts
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"Sunny" Plymouth
My brother in law had his gs2 replaced in month 20 of a 24 month contract, it took 3 handsets for him to get a working unit. He then proceeds to take an early upgrade to a gs3 (only 27 month contract!)

He passes the brand new, still in the box gs2 to my wife. It reboots and crashes to a black screen at random.

Vodaphone say it has no warranty as he has upgraded his handset, and that they're just a middleman anyway and they don't take care of the handsets. This is despite their own paperwork saying that all supplied handsets have 24 months warranty.

So we bypass them and send the phone direct to Samsung for repair.

No faults found.

Phone has rebooted/crashed 12 times so far since friday.

And obviously the service depts don't respond over the weekend.

On the other hand it is making her old HD2 look blindingly reliable as it only crashed once every 10 days :)
 
reset it a couple of times and kies isn't showing any updates, it's on 4.something right now.
 
The voda people are right, the warranty is on Samsung and that's honestly your only path now. If you can confirm the steps that make it crash every time it would help your case.
 
Myshra said:
The voda people are right, the warranty is on Samsung and that's honestly your only path now. If you can confirm the steps that make it crash every time it would help your case.
Click to expand...

Even though vodaphone say that all their handsets come with 24 months cover?

The things that make it crash? Everything. It crashes/reboots totally at random. Sometimes it's answering a call that does it, other times she can be on facebook, other times it has died with a black screen, so you don't even know it's crashed.
 
Hmm, looks like it could be a power/battery problem.

She got home from work and the battery was on 12%, after 20 minutes on the charger it was showing 63%.

Could just be a battery calibration problem?
 
Defo a battery calibration problem going on, time i got back after the school run it was showing 15%.

Rooted it so i can reset the battery stats, now it's been sat in a drawer for a while running a 10 hour youtube vid. The last 1% has lasted for nearly 30 minutes!
 
wouldn't even run long enough to charge the battery :(

unrooted and back in the jiffy bag back to samsung again.
 
100% correct, it the manufacturers warranty. Voda will do all they can to help (as will all networks) but technically they are not responsible for the handset working but the service (can make a call, receive a text etc..) while you may see that the phone is part of this, you could use any phone technically.

I appreciate this doesn't make the situation much better but it sounds like your handset is massively overheating in some way so this was definately the best course of action.
 
Myshra said:
100% correct, it the manufacturers warranty. Voda will do all they can to help (as will all networks) but technically they are not responsible for the handset working but the service (can make a call, receive a text etc..) while you may see that the phone is part of this, you could use any phone technically.

I appreciate this doesn't make the situation much better but it sounds like your handset is massively overheating in some way so this was definately the best course of action.
Click to expand...

Which runs opposite to every other piece of consumer protection out there surely? The person that provides the item is responsible for the item, not the manufacturer.

If you buy a cpu and it overheats and locks up constantly, do you post it back to ocuk or intel?

Phone networks have always been scum for this sort of thing though, when my brand new 6110 had problems Orange sent me a second hand one as a replacement.

They seem to think the law doesn't apply to them.
 
This protection exists if you buy the handset. You didn't. Also, you may send it back to ocuk but they just have to send it back to Intel, manufacturer is allowed the first chance to fix.
 
Back from repair, they found the fault and replaced something, yay!


Waiting for another jiffy bag :(
 
Same power problem as before, had it plugged in to the laptop usb last night, battery had 55% last time i checked. Phone crashed with black screen (so you don't know that it's crashed), reset it this morning and it only had 57% battery once booted.
 
Well it came back this morning, so this evening i swapped over the sim cards, wiped the old handset (one of the kids is going to have it) and as i'm waiting for the S1 to reboot from a factory reset i hear the S2 rebooting!

What is wrong with these idiots? How many times does a brand new phone need to be repaired ffs!
 
My phone does this (not an S2 though). Any time I add anything to the SD card or charge it, it will just re-boot on a loop until I pull the battery. The last 1% also lasts a good while too. Shame the other 99% drains in a matter of hours.

I'm going to throw it at a wall.

So Nexus 4 looks tempting...shame they want £400 for it in the shops :(
 
No memory card fitted, not got a spare battery. It's 4 1/2 weeks old, it's spent 4 of those weeks waiting to be posted or waiting to come back from repair.


yeah, i've got the lurgy, wheezing nicely!

It's going to be new year before the damn thing comes back from it's latest repair.
 
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