RAC/Garage woes - Where do I stand?

  • Thread starter Thread starter DcD
  • Start date Start date
Matt82 said:
There isnt always a "correct" answer.
Click to expand...

Won't correctly replacing all defective parts always be the correct answer?

I don't quite understand how garages get away with saying "we think its this, it'll cost £xxx, do you want us to do it?" - Yes, after all your the mechanic. But can then say "No thats not fixed it, we think its this, it'll be £xxx, do you want us to do it?..... and so on. It feels like they fix the entire car by replacing every part until randomly reaching the real problem. But it doesn't matter to the garage as your paying the parts and labour.

In my (unrealistic) opinion I think that if things they do to fix the car don't work they should remove the parts and put the originals back at no expence to the customer, maybe then they'd get a bit better at diagnosing what the problem really is.
 
Have you experienced the NHS recently???

Just a recent story for you, my aunt died of cancer a few weeks ago after the misdiagnosed throat cancer as a cyst for about four years.
 
I'm sorry to hear that Matt, clearly unacceptable work from the NHS.

Professionals should do their jobs properly be that in a garage or healthcare, wishing for the best and taking shots in the dark are not the answer, at least with the garage its only a financial loss.
 
My brother had an accident and broke his hip, leg, pelvis and a few other bits in 2009.

After the recovery he went back for annual check ups. The leg was stiff and he often experienced shooting pains at the top of his hip. Even though this was reported even between check ups they wouldn't arrange an x ray, basically not interested

In the last two months his mobility has become severely restricted and they've had to start diagnosing it. Turns out the hip joint no longer has that jelly stuff a joint normally has, exposed screw heads have shredded it. The screw heads exposed on his hip are grinding into the socket on his pelvis

The deterioration took place over the two years he was reporting pain/symptoms. Now it pretty irreversible and he's only 22

There is no need to apologise for any of this, just a mild rant. When medical professionals go about their finger in the air diagnostics, unlike car stuff, human bits are so simple to replace!
 
I_M_Weasel said:
I know its not that simple, but you wouldn't expect a surgeon to work his way through every body part to fix you up.
Click to expand...

The motor industry is a law unto itself. There are not many places where the less good at diagnosis you are, the more money you can take from the customer, but the motor trade is one of them. It's almost not worth the bother being good at diagnosis - just replace parts at the customers expense until the problem goes away.
 
Are we really comparing mechanics of a car to human biology? I think a clutch system is a little less complicated than the circulatory system...
 
You must log in or register to reply here.
Back
Top Bottom