Do you have any “technologically impaired ducks” in your office?
- Thread starter DrPeirson
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Had a support call logged a couple of months back to replace the "white ink" in a printer...
Surely your not being serious.. white ink? you should have agreed and told them that the white ink is really hard/expensive to replace! ???????=profit
Yep, she is not technical in the slightest though.... The support log was emailed around within the department for amusement
We get similar. There is "worskpace" part of the intranet that managers use for all sorts of things. There is also something called a workspace within an application that we use. Tickets get raised for issues with the intranet thing, with clear description of the issue yet they always come to us first. No matter how many times we feed this back it doesnt change.
We use SharePoint over here and the amount of 'how-to' documents we have to make for simple things is unfathomable. Still, the user will ignore them and the ticket system and just come running to the IT department -_-
Just be glad that you don't work in a school where the idiots emailing across the 'issues' are teachers and then worry that these are the people supposedly tasked with teaching our children the ways of the world and getting them a decent education.
I sit here despairing half the time at their stupidity and ignorance.
I sit here despairing half the time at their stupidity and ignorance.
I must say, being a complete techie since the beginning of time gave me a unique perspective in schools and especially college on how much the teachers are simply relaying instructions from a book apposed to knowing the subject matter.
Maybe that's just where I live
Soldato
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I must say, being a complete techie since the beginning of time gave me a unique perspective in schools and especially college on how much the teachers are simply relaying instructions from a book apposed to knowing the subject matter.
Maybe that's just where I live
That's how teachers operate on everything the whole time.
Also, I wouldn't bother too much with the how to documents, nobody will read them anyway
Had issues recently with enforcing a strict password policy rather than letting everyone use the same simple password. The number of tickets logged for forgotten passwords was insane, 90% of the time it was people try to use the old four letter password :/
That's how teachers operate on everything the whole time.
Also, I wouldn't bother too much with the how to documents, nobody will read them anyway
Had issues recently with enforcing a strict password policy rather than letting everyone use the same simple password. The number of tickets logged for forgotten passwords was insane, 90% of the time it was people try to use the old four letter password :/
Its true what you said about the documents, and I can also agree that the users can usually be extremely clumsy and they get easily frustrated if your trying your best to explain something but they just 'don't get it'
This is 100% genuine.
Guy who works with me was on the phone talking someone through accessing a network share.
"Ok, in the file path box type \\servername\share, and press open"
Didn't work. Spent ages doing it. Eventually opened up a remote session to see his screen and in the path box the guy had genuinely written:
"backflashbackflashservernamebackflashshare"
*facepalm*
Guy who works with me was on the phone talking someone through accessing a network share.
"Ok, in the file path box type \\servername\share, and press open"
Didn't work. Spent ages doing it. Eventually opened up a remote session to see his screen and in the path box the guy had genuinely written:
"backflashbackflashservernamebackflashshare"
*facepalm*
Soldato
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I must say, being a complete techie since the beginning of time gave me a unique perspective...
Maybe that's just where I live
No, it just happens to a lot of people who are 'techies' - you lose perspective rather than gain it. People outside of IT don't care about what computer they have. All they want is for it to do a job. If it doesn't they call support.
No different from any other specialist trade. I don't know anything about how a car engine works. If it breaks I take it to my mechanic and I explain in my terms what I think is wrong. He fixes it.
I've been in IT for a long time and sometimes to aloofness of some people in support amazes me.
Lol, you should thank him. With people like that means you still get to have a job
Caporegime
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my boss regularly sits at his computer and shouts at the office asking what date it is or how to spell something, I keep trying to explain to him that his ridiculously expensive Macbook Pro (which he just uses to look at spreadsheets) can do those things 
my boss regularly sits at his computer and shouts at the office asking what date it is or how to spell something, I keep trying to explain to him that his ridiculously expensive Macbook Pro (which he just uses to look at spreadsheets) can do those things
We are about to order a load of 'out in the field' laptops and the people who need it are refusing anything but MacBook's. These are laptops that need to be able to provide the processing power needed to run CAD programs. Its just infuriating hearing them rant on about them. I'm not a fan of apple for anything that requires grunt. They just won't listen! \o/
As for the 'big bosses' I think they are currently looking for rediculas MacBook's for their excel spread sheets and word docs. WAARRRRGHHHH
Caporegime
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My boss basically 'discovered' that he was going to get viruses that would destroy the company if he got another PC, so he bought a 2k macbook.
He now wants everyone to have iphones.
Soldato
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Aside from what I guessing is just the usual 'techie' anti-Apple drivel, I'd be keen to hear why you think Apple gear is "no good for anything requiring grunt"
As for the second paragraph. Guess what? Those guys make the money, and if they want a nice shiny expensive MacBook just to open PowerPoint then IT gets off its bottom and provides. That's business.
Seems your getting a bit touchy there buddy, when it comes to performance we need heavy dedicated graphics and the ability to bolster the memory to go along with it. In that area Apple get a bit sketchy.
As for your second paragraph, don't you think your getting a little pushy about the subject? My initial rant is about the fact that we are throwing away the budget just to facilitate their lust for their new fashionable gadget. I suppose my job should be to make sure the Big Boss can wave his dick around in confidence?
That sucks, did IT not make a stand or was the boss just arrogant to the facts?