Bought a car from garage, 5 months later try to claim on warranty rejected...thoughts?

Worth trying the "It broke within 6 months of purchase so it must have been faulty at the time of purchase" angle?

I know the DMF is a wear and tear item but if they're blaming it on the bearing could you argue that the bearing was duffwhen they soldit leading to the failure?
 
Not encouraging. I'd follow Fox's advice. A few letter and some postage is pretty cheap after all.

Is there anyone that offers sensible cover that includes the MultiTronic box? They didn't have a good reputation with the fleet guys at work...


Amleto said:
SOGA doesn't stop applying just because dealer is selling second hand cars
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Fair point, but on a 6 year/70k car they're not going to cover consumables/wear and tear items.
 
For my 2c, I wish dealers wouldn't call these "Warranties" they are not! They are "Insurance Policies" and as such they only cover the "Insured risks". If it is not on the list it is not covered. And they do not generally cover "Wear and Tear" items. Only "Sudden failure" (And almost any breakdown on a 5 year old car can be attributed to W&T! )

What is more, the Labour hours they allow for jobs are "Tight" (IE No allowance for rusty/damaged fixings etc) and the rates are quite low (£20-30/Hour when I last looked which was a couple of years ago) so I advise customers that the "Insurance" payout should, even if you get it, be regarded as a contribution rather than something that will cover the full cost.

In any case, though the manufacturers wont be shouting about this, 70,000 is about the service life of a DMF clutch (Many don't even last that long). Consider yourself lucky that the failed DMF didnt set fire to your gearbox! (They can you know!)
 
[TW]Fox;23299737 said:
Where did I say it didn't? Other than than nowhere?

SOGA applies but it doesnt say that any old used car has a 5 year cover against manufacturing defects!
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Well, you didn't actually say anything, but that was a reasonable implication of your terse statement. I clarified. You're welcome.
 
Amleto said:
Well, you didn't actually say anything, but that was a reasonable implication of your terse statement.
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No, it wasn't.

He was stating that SOGA meant you would may be covered for manufacturing defects on a 6 year old second hand car for up to 5 years. This is just completely untrue.
 
Well got a report back from an engineering company we tok the flywheel to:

Having carried out an inspection to the flywheel of this vehicle.
The excess rotational movement between the Primary & Secondary Components of the Dual Mass Flywheel together with the movement at the central location bearing is a strong indication that the damping mechanism within the flywheel has failed, Given the low mileage the vehicle has done and the fact that the vehicle is an automatic suggests the dual mass flywheel is defective.

Sent this on to the warranty company and see what they say.

On a brighter note the car is driving superb, new oil in the multitronic box, new flywheel and service.
 
Good news with the report.

But don't get your hopes up as they'll try to make up some psuedo Engineering off the top of their heads to wriggle out of it.

Stick to your guns and good luck!!!
 
My car failed and required £1500 of repairs, the free supplied warranty only covered up to £400 per claim. When I looked at SOGA it covered me for second hand cars sold by a garage and could claim up to 6 months that a major fault was there at point of sale. As you're not a mechanic they don't expect you to notice these faults when you "check over the car" and it's down to them to prove it wasn't. The warranty that the garage provides covers their back not yours as any faults you should go back to the garage you bought the car from and let them deal with it.

MW
 
Mr-White said:
My car failed and required £1500 of repairs, the free supplied warranty only covered up to £400 per claim. When I looked at SOGA it covered me for second hand cars sold by a garage and could claim up to 6 months that a major fault was there at point of sale. As you're not a mechanic they don't expect you to notice these faults when you "check over the car" and it's down to them to prove it wasn't. The warranty that the garage provides covers their back not yours as any faults you should go back to the garage you bought the car from and let them deal with it.

MW
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Interesting...may look at that, if the warranty company still doesn't play ball.

I am happy the car is running very well now, however left a bit of a sour taste in my mouth blowing £800 just before xmas!!

Just seen this on SOGO...kind of applies to me I guess?

Faulty Alternator
Q: A customer is asking for redress on the one-year-old car he bought from us for £7,250 three months ago. He brought the car in yesterday complaining that it has become difficult to start in the mornings. After examination, we found that the alternator is faulty and needs replacing. He feels that the alternator must have been faulty when he bought the vehicle and is looking for us to replace it free of charge. What are his rights under the Sale of Goods Act?
A: The customer is right to ask you to sort out his problem as, under the Sale of Goods Act, the car is not of satisfactory quality even though the fault only became apparent after three months. Faults that emerge in the first six months after purchase are presumed to have been present at the time of the sale. The burden of proof lies with you, the dealer, to prove that the fault was not present at the time of sale.
 
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If the above SOGA applies, and the warranty company refuses a claim after my report am I in my rights to send a registered letter to the garage along with the invoice and ask them to prove that the fault was not present at time of purchase, if not to send a cheque to cover the costs?

Bearing in mind the garage do not reply to emails or return calls when messages are left with receptionist a recorded letter is next best thing?

Edit: Just to add I sent the following email to the customer service manager at the car garage around 3 weeks ago, then a second time 2 weeks ago due to no replies (however have read receipts):

'I am contacting you regards the claim on a failed flywheel through the Momentum warranty as sold with the car 5 months ago.

After the inspection momentum have actually failed to agree to cover the cost through the warranty. I am currently in the process of getting the report in order to send it through to you.

What I find very hard is I was sold a car with a ‘piece of mind’ 12 month warranty which at the time I was told when I asked flywheels & the automatic box will be covered (as this was my main concerns on the car). 5 months after buying the car the flywheel fails and I am not covered by the warranty you sold...

I am in the process of getting 3 opinions on the flywheel and currently 'name of garage doing repair' and an Engineering company both say the flywheel is a failure rather than anything to do with wear and tear, and will be waiting on 'a motorsport mechanic' opinion over the weekend (thought I would add this in as this is gf's dad).

Please can you get back to me with your opinion on this, and any help you can provide as if Momentum does not have a second opinion I shall be looking to recoup costs elsewhere.

I look forward to your response.'


This gives them sufficient time to help out before I go all guns blazing on them to cover the costs now?
 
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[TW]Fox;23358258 said:
You told them a motorsport mechanic was looking at it?

lol?
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No I have just changed that from the name of the actual motorsport company! Sorry didnt put it in ' ' edited for you now :D
 
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