Incorrect grade oil

Berger

Berger

Berger

Soldato
Joined
22 May 2003
Posts
10,856
Location
Wigan
Always good fun having the car serviced....

15'000km service due on our Veloster so booked it at the local Hyundai dealer. The trip computer resets itself overnight and the clock seemed to lose time gradually, this wasn't a major fault so had left it until the service was due.

Being a cynic I marked the oil filter before it was taken in, I phoned a few dealers to get prices, I was quoted $280 as the oil was more expensive apparently.

My girlfriend picked it up and dropped it off, when I got back from work it was obvious that a monkey had been let loose.

Checked the filter, good news, that had been changed!

Inside, bad news, two massive marks either side of the centre console as if two screwdrivers had been rammed in to force the trim off. Glovebox fit is no longer correct.

Then when reading the invoice, the wrong grade of oil has been used, they had used 10w-30 the manual recommends 5w-30 or 5w-40. Now they have assured us that it would be fine, however that wasn't really good enough, as they have to take it back to replace the head unit, and now the dash trim they are changing the oil for the correct grade.

I phoned Hyundai Australia to clarify with them, however as it was after 5pm they were unable to advise if it would be fine or not until Monday.

Problem being will probably cover 1000km in the next week so don't want to bugger it.


What really grinds my gears is how the car was given back with the dashboard in such a state, why you would think it was acceptable is beyond me.
 
Certainly from family and friends experiences in the UK with brands like this (hyundai, kia, et al), it seems par for the course that the service they offer is cheap and nasty... just like the cars.

So I guess, you get what you pay for.

As far as the oil is concerned, it will likely be absolutely fine, but I'd be wary of running it without written proof that Hyundai have said that it's OK to drive, in case any warranty work rears its head up at some point and they try to contest it.
 
Did they put a thicker grade oil in because of the heat out there ? Just a thought.
 
paradigm said:
Certainly from family and friends experiences in the UK with brands like this (hyundai, kia, et al), it seems par for the course that the service they offer is cheap and nasty... just like the cars.

So I guess, you get what you pay for.

As far as the oil is concerned, it will likely be absolutely fine, but I'd be wary of running it without written proof that Hyundai have said that it's OK to drive, in case any warranty work rears its head up at some point and they try to contest it.
Click to expand...

Easy troll there! I'd expect them to make lots of money on the servicing and thus want to do a good job of it. The woman on the service desk was less than impressed with the mechanic.

We had the running in service done and a piece of trim replaced that was damaged by window tinters at the dealer we bought the car from who were excellent. We only didn't use them again as they are Sydney based so it is inconvenient to travel, but next time we will make the trip.

No reason why they used a thicker grade, mechanic error and if I wasn't interested in cars it would never have been noticed, poor procedure on their behalf with nobody checking the work.
 
paradigm said:
Certainly from family and friends experiences in the UK with brands like this (hyundai, kia, et al), it seems par for the course that the service they offer is cheap and nasty... just like the cars.

So I guess, you get what you pay for.
Click to expand...

What on earth did you pay for to get like that :p
 
Picture of passenger side trim, this is the worst of the two, totally unacceptable.

photo.jpg
 
how would they actually determine what got put in the engine?

if they printed you anothe receipt with 5w30 on it, would you have been happy??
 
Berger said:
Picture of passenger side trim, this is the worst of the two, totally unacceptable.

photo.jpg
Click to expand...

Blimey. I too would be livid if a mechanic had done that to my car.

I absolutely hate marked/damaged interiors. It has put me off so many (probably good) cars.
 
You will be absolutely fine with that oil, it is probably preferable to use 10w30 over 5w30 in the Australian climate anyway (not that it makes that much of a difference).
 
Matt82 said:
how would they actually determine what got put in the engine?

if they printed you anothe receipt with 5w30 on it, would you have been happy??
Click to expand...

I would yes. If it said 5w30 then there would have been no issues as nobody could say that the wrong oil was used.

All I want is my car in the condition it was in previously, with the oil and filter changed.

Whose to say the 10w30 meets the same specifications as the 5w30, one may be full synth and the other part synth.

If we had to sell the car for whatever reason then it doesn't look good if an anal buyer picks up on the fact then it's going to cost me a sale. Plus I don't want any hassles with warranty, the whole reason for a new car.
 
Last edited:
p1RATE said:
You will be absolutely fine with that oil, it is probably preferable to use 10w30 over 5w30 in the Australian climate anyway (not that it makes that much of a difference).
Click to expand...

If it was preferable to use then Hyundai Australia would recommend it, I'll take their word over anyone else's since it is their car and they will underwrite the warranty.

Large variation in temperature, from -6c to 36c this year.
 
[TW]Fox;23317702 said:
Hope you didn't move it without winter tyres :eek:
Click to expand...

Managed just fine, it still gets reasonably warm in the day, only have to worry in the morning about ice.

An update on this for you.

Before going anywhere this weekend and having left the car overnight I checked the oil level. It was about 500ml over the full marker.

So I phoned the NRMA (Like the AA but better) who cover us through Hyundais roadside assist. The guy came out, checked and confirmed it was overfilled, arranged a recovery truck.

Car is currently at Hyundai, waiting for them to get a mechanic in (they don't work Saturdays) to drain the oil and refill with the correct grade and amount. Someone is in for a roasting from the service manager....

Update:

Oil replaced with 5w-30 (or drained to the correct level) by the dealership.

The mistake was made as if you go onto the Castrol website and then follow through the system, it recommends 5w-30 Edge, 5w-30 Magnatec or 10w-30 GTX Modern Engine so they used 10w-30.

As for overfilling, by the time it had been onto the recovery truck and back down it still showed as being overfull, but not as much as it was when left overnight. Castrol say the refill capacity was 3.6L, the manual shows 3.3L so I imagine he just added 3.6L and never checked the level.

Still not excuse with regards to the trim damage, fingers crossed it is all sorted out this week, its just a pain having to drop the car off and having no car etc.
 
Last edited:
Surely a main dealer would use their own workshop manuals for this kind of thing rather than relying on Castrol's website?
 
You must log in or register to reply here.
Back
Top Bottom