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Gtx 670 RMA - repair or replace?

majnu said:
what drivers are you running?
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I don't have the card, but when I was testing it was 306.23 I think. Not to reiterate the whole story here, but I used exactly the same drivers and system with my evga ftw 670 which has no issues. The gigabyte card is faulty, was found faulty by gigabyte who replaced a chip (described above), but the card still has all the same symptoms and is not fixed.

I need to know where I legally stand here. The vendor (not ocuk) has shipped the card back (!) (just got parcel force email). Help!
 
Any advice much appreciated here. Starting to lose my **** slightly, but need to compose and gather my case...
 
Only skimmed over the thread, is there a possibility to test your card in a another machine or try a different PCI-E slot?

Also try any BIOS Update.
 
If a different 670 works for you and the Gigabyte works for them, its hard to find out where the fault lies..I would try using the Gigabyte in another computer to see if there are still artifacts.
 
se_vietboi said:
If a different 670 works for you and the Gigabyte works for them, its hard to find out where the fault lies..I would try using the Gigabyte in another computer to see if there are still artifacts.
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The thing is, they have tested the card using 3D Mark 11. I didn't test in this, and from my understanding it's not as good as Heaven at finding faults an instability.
They did test it in Heaven as I suggested, but I don't know if they ran it at absolute max settings. The faults for me only showed at absolute max settings. And, the faults would only show up in 3 or 4 specific scenes of Heaven in the middle of the bench as described above.

They also haven't tested it in any games, which is where the issues really show and quite quickly when on max settings. I tested it in 5 games.

ALSO - the killer punch is - Gigabyte have already acknowledged the card is faulty. The vendor sent it to them first and they carried out a 'repair'. The details are above but here it is again. This was the cover note that came back with the card from gigabyte:

"Reason- c12smt open
Error- o03 system hang up
Component- 10hb5-140670-10r CHIP Gtx 670 gk104-325-a2 NVIDI
Location - G1"

I think a chip was replaced "Component- 10hb5-140670-10r CHIP Gtx 670 gk104-325-a2 NVIDI".

But, it wasn't fixed when I got it back, the issues were still there as before, so I had to send it back again to the vendor. This time the vendor said they would have to test it themselves, which is where we are at now!
 
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Although your Evga works fine, it isn't a 100% guarantee that the WF would test as fine in your rig as it's a custom model(different power delivery), I'm not doubting it's not broken, just explaining.

At the end of the day, the amount of software we put on our PC's can cause a conflict that sometimes makes a gpu/drivers appear faulty when it's not.

As above, try and test it in another rig, if you can't, ask any users in the area if it's possible for you to take it to their house and test it in their rig(gregs prone to jumping on his chopper and helping out folks here so other kind users will help out if possible).

The 3D Mark results don't go for didly either as there will be loads of results in gregs thread that had vram anomalies through the BM run due to users wanting the highest score possible, the same can be achieved in Heaven too amongst other BM's.

They can both complete on the very edge of instability although visual artifacting occurs through the BM runs, it doesn't always crash, but it can still complete with a few precious points extra.

But all it takes to miss noticing it is to look at your mug of coffee sitting on the desk to pick it up for a drink while running the bench, a couple of seconds is easy to miss when you cba paying 100% attention-which is human nature when at work.

The original Crysis BM was used by one of OcUK's competitors on one of my old gpu's about 4-5 years ago to find a memory fault, maybe try it?
 
wunkley, I share your pain !

As I`ve mentioned several times before, I had a complete nightmare with my Gigabyte GTX460. They swapped the first one, which cured the problem, but introduced another one. When I changed my motherboard, the new fault appeared. This was fixed by Gigabyte earlier this year, and now the card seems fine. Proving the first fault was seriously time consuming and frustrating, never have I had such a difficult PC fault identify. The card worked perfectly in 3 other machines, but not mine. "Not the card then", I heard people cry. It was the card.
 
I'm not messing about. I'm going for the full refund primarily now, or if not a replacement. I've got a day off today and have just wasted 2 hours writing a finely composed case of evidence, and have found some excellent info on the govs new sales of goods act website portal.

I've just received an automated email saying the vendor has dispatched the card to me via parcel force. Nice to see they are taking my concerns seriously isnt it. I'm going to refuse delivery when it comes, and I'll take this to small claims court if necessary. Seriously.
 
Dervious said:
wunkley, I share your pain !

As I`ve mentioned several times before, I had a complete nightmare with my Gigabyte GTX460. They swapped the first one, which cured the problem, but introduced another one. When I changed my motherboard, the new fault appeared. This was fixed by Gigabyte earlier this year, and now the card seems fine. Proving the first fault was seriously time consuming and frustrating, never have I had such a difficult PC fault identify. The card worked perfectly in 3 other machines, but not mine. "Not the card then", I heard people cry. It was the card.
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Thanks mate. When you say "they" swapped the first one - do you mean gigabyte themselves or the vendor?

Maybe I should cut out the vendor and deal directly with gigabyte?

Also, it would be interesting if it worked in another machine, but it doesn't work in mine, so it's of no use to me is it. To quote the sale of goods act - it's not fit for my purpose.
 
This gets better and better. Before I sent my initial 'essay' stating my case just, the vendor sent me this. You have to read this!....


if you still does not want to keep it, we could also re-sell the product for you on our bargain corner for a slight price reduction to encourage new buyers. Items on our bargain corner are sent to Paid Advertising Networks to ensure a quick sale. Not only are the advertising costs entirely paid by Xxxxxxxxx, but also you get the full proceeds once the item is sold: Xxxxxxxx takes no commission. Please note this is a service we offer entirely at our discretion and is typically offered solely to our business customers in such situations. As soon as a order is placed against your product we would send you the forwarding address of the new buyer.

Best Regards
Xxxxxxxxx

So they are willing to take a card that has been diagnosed faulty by gigabyte, unsuccessfully repaired by gigabyte, and confirmed as still being faulty by the customer for a second time, and then sell it on??? What would they advertise it as? B grade stock? B for broken?

I think I've got the measure of them now, and this is actually good ammunition for a more official complaint do you not think?
 
That is simply wrong!!! I would love to know who XXXXXX is (message me in trust please). Some unsuspecting buyer is going to get a faulty card and I guess that message came from Gigabyte?
 
To be honest I'd like to name the vendor here as they need to be named and shamed, but I can't can I.

The message in my last post was from the vendor, not gigabyte.

Will send you a trust message bud...
 
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Phew. I was getting worried that Gigabyte sent that message. As for the vendor, I would be demanding a new card.

Supply the pics of the artifacting in games to prove it is faulty and this way, you have purchased a card that is not delivering as it should and this comes down to the sale of faulty goods. Trading Standards would be ineterested in this I am sure.

As for that company, I have not had any dealings with them and the reviews do look good. Remain polite and tell them you want a new card or refund.
 
gregster said:
Phew. I was getting worried that Gigabyte sent that message. As for the vendor, I would be demanding a new card.

Supply the pics of the artifacting in games to prove it is faulty and this way, you have purchased a card that is not delivering as it should and this comes down to the sale of faulty goods. Trading Standards would be ineterested in this I am sure.

As for that company, I have not had any dealings with them and the reviews do look good. Remain polite and tell them you want a new card or refund.
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Yup. I've already done all this, with the screen grabs in this thread etc, and sent a very polite but to the point and very detailed email stating my case.

On Monday I'm going to post a recorded delivery letter addressed to the boss/ ceo/ whatever of the company with all the main points already extensively detailed in my emails sent already, plus that last golden nugget about them willingly "passing it on" at a reduced price, along with openly worded small claim court action threats and trading standards. The last email they sent to me (about passing it on at reduced price) is golden for trading standards, surely?
 
I would agree with contacting the CEO/Manager and selling a faulty card unless advertised as such would indeed interest trading standards.
 
Wunkley, I had a similar problem severak years ago with an earlier generation of an Nvidia card and OCUK and EVGA tested it and both concluded that there was no problem with the card.

It turns out the the card (a brand new 8800GTX) was working fine, but the Geil ram I had installed was set manually by me to a voltage suggested on this forum. As soon as I set the voltage to the manufacturers recommended the problem disappeared.

I was able to replicate the issue with the card on another system that used the same ram, but with a different card on my system with the Geil ram I couldn't, so you can see why I assumed it was the GPU that was faulty to start with.

I was getting exactly the same shapes/artifacts as yourself.

Thought this might give you something else to look at.
 
normski_ said:
Wunkley, I had a similar problem severak years ago with an earlier generation of an Nvidia card and OCUK and EVGA tested it and both concluded that there was no problem with the card.

It turns out the the card (a brand new 8800GTX) was working fine, but the Geil ram I had installed was set manually by me to a voltage suggested on this forum. As soon as I set the voltage to the manufacturers recommended the problem disappeared.

I was able to replicate the issue with the card on another system that used the same ram, but with a different card on my system with the Geil ram I couldn't, so you can see why I assumed it was the GPU that was faulty to start with.

I was getting exactly the same shapes/artifacts as yourself.

Thought this might give you something else to look at.
Click to expand...

I see what you're saying, but a huge weight of evidence points to the gigabyte 670 being faulty. Gigabyte themselves found the card to be faulty, otherwise why would they have replaced a component as detailed earlier in my thread? Gigabyte didn't say it wasn't faulty - but whatever they did to attempt repair didn't work.

And, I know it's a different brand, but the guts of my EVGA 670 FTW are the same as the gigabyte, and the EVGA has no problems and shows no anomalies in games or the heaven bench on max settings with the rest of my PC set up as it is.
 
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wunkley said:
Thanks mate. When you say "they" swapped the first one - do you mean gigabyte themselves or the vendor?

Maybe I should cut out the vendor and deal directly with gigabyte?

Also, it would be interesting if it worked in another machine, but it doesn't work in mine, so it's of no use to me is it. To quote the sale of goods act - it's not fit for my purpose.
Click to expand...

Gigabyte swapped the first card. I didn't want to deal with the vendor, as I guessed that Gigabyte themselves would have a better chance of pin pointing the problem. The vendor told me that they would just test the card in their test rig. If it worked, it would be sent back to me with a testing fee, which almost certainly would have happened - the card only played up im my motherboard. It performed perfectly in 3 other motherboards I tested it in, and in Gigabytes own test rig. The only way to get the issue resolved was to send Gigabyte my MB and GFX card. They then swapped the graphics card which worked in my motherboard, but not in the tempoaray board that I had been using in the meantime ! I guessed that I might have a problem in the future, if I updated my motherboard. This proved to be correct a few months ago when I bought a Z77 board. I purposely bought a Gigabyte motherboard, as i knew it would be a nightmare (again), if the graphics card refused to play ball. Switching from AMD graphics to Nvidia has not been the best experience. There was an issue with Nvidia and their GTX460 cards, which seems to have been "kept quiet". I'm now eyeing up a new card, but it will be red, not green.
 
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Quick update on this for anyone interested. At the moment the vendor still has the card, after I communicated in my last email to them I would reject any attempt made by courier delivery of the still faulty 'repaired' card. I'm assuming they have the card anyway, I certainly don't!

On Monday just gone I posted a lengthy letter of complaint detailing the whole case, and sent it recorded delivery addressed to the managing director of the vendor. Today (Thursday) I emailed a pdf copy, just in case and as a backup measure.

With the help of the Sale of Goods Act government website, and 'Which?' consumer guidelines, I've basically put the ball in their court, and they have the option to either issue a full refund, or send me a brand new replacement, else (in line with Which? guidelines) the matter may be taken by me to county court if I get no response within 7 days.

So, I wait.

Any advice in the meantime would be much appreciated though. This is starting to stress me out.
 
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