Panasonic Plasma dead after 18 months

Chong Warrior · 9 Dec 2012 at 12:01

My 50" Panasonic Plasma has died, it's barely 18 months old. As far as I'm aware they come with a 12 month warranty, I didn't take out any kind of extended warranty. This is the first TV to ever die on me! I'm 90% sure it's the power supply.

Just asking if anyone has had similar happen to them and did they manage to get it replaced under Sale Of Goods Act?

This is a £1k TV and I think I'm right expecting it to last longer than 18 months.

Destination · 9 Dec 2012 at 12:14

Five years usually on panny plasmas, depends were you bought.
I would make enquiries.

jellybeard999 · 9 Dec 2012 at 12:24

I'm pretty sure it's unreasonable for a £1k tv to last that length of time.

There's the SOGA, EU directive (article here - http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html ) and i'm sure there's something else that relates expected lifespan to value (eg a £2k TV should last longer than a £200 TV) - if it's out of warranty, do some research.

d_brennen · 9 Dec 2012 at 12:32

A £1k TV would have longer than a 1 year warranty surely?

mrh2019 · 9 Dec 2012 at 13:49

If you still has the receipt for the date of purchase etc, phone Panasonic customer service, explain the problem, they will give you a telephone number of the nearest approved Panasonic service centre. You should be able to have the tv repaired under cost assistance... But you must have proof off purchase...

TALON1973 · 9 Dec 2012 at 16:24

sales of goods act will cover you if they try to be awkward ....shouldnt be an issue with panasonic imo

also yu dont need receipt ..panasonic will now where each tv has been alocated to shop wise with the model numbers

djkav · 9 Dec 2012 at 16:31

UK Sales of goods act actually covers up to 6 years on goods.

Its all dependant on how long the item in question would be reasonably expected to last. A TV would be expected to last 5+ years. A loaf of bread on the other hand could be just a few days.

Also, the EU law covers electrical items with a 2 year warranty, that the UK can't opt out of.

It is EU Directive (1999/44/EC) and it states that "a two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period."

Chong Warrior · 9 Dec 2012 at 18:08

Thanks, I thought there would be something in the Sale of Goods Act for something like this.

I'll be giving Panasonic a call in the morning.

djkav · 9 Dec 2012 at 19:58

Chong Warrior said:
Thanks, I thought there would be something in the Sale of Goods Act for something like this.

I'll be giving Panasonic a call in the morning.

The main one for you would be the EU directive for a 2 year warranty. You said its still under 2 years old.

mrh2019 · 10 Dec 2012 at 10:00

TALON1973 said:
sales of goods act will cover you if they try to be awkward ....shouldnt be an issue with panasonic imo

also yu dont need receipt ..panasonic will now where each tv has been alocated to shop wise with the model numbers

You do need the receipt to prove that you purchased the set from new and not 2nd hand etc.

aaronhowe · 10 Dec 2012 at 16:29

I had exactly the same thing with my last Panasonic Plasma. It died after 18 months so I contacted Dixons and Panasonic. Ended up sending receipt to Panasonic to prove date of purchase. Took Tv to local Panasonic repairer. They assessed it and confirmed it was a fault not a customer created issue (like spilling something on it) and Panasonic paid for the full repair.

With these issues the manufacturer is responsible for making sure the goods last 6 years. If it dies in that time you are entitled to a repair or if that isn't economical a refund minus the usage value you have had out of it.

chaparral · 10 Dec 2012 at 19:43

d_brennen said:
A £1k TV would have longer than a 1 year warranty surely?

My pioneer plasma cost 3.2K and only came with a 1 year warranty..

the shadow · 10 Dec 2012 at 20:04

Unless it comes with a 5 year guarantee i won't Touch it

Syph · 11 Dec 2012 at 15:38

Hi Chong.

I've managed to get an old Toshiba 32" fixed out of warranty for a similar period of time. I just followed the steps advised by Consumer Direct and a few good sites until the company agreed to pay for the repair. As long as you're seen to be reasonable in your request (ie: I WANT A LIKE FOR LIKE GODDAMIT!) and take the proper steps you should get the TV repaired.

Another story:

I have a Panasonic G10 which after a few months 'popped'. Bought from John Lewis, so had a 5 year but I really didn't think they would fix it. (thread here: http://forums.overclockers.co.uk/showthread.php?t=18115629)

Panasonic did, however. I was really quite impressed with their service.

TALON1973 · 12 Dec 2012 at 22:35

mrh2019 said:
You do need the receipt to prove that you purchased the set from new and not 2nd hand etc.

erm no ......thasts wrong .. as you have to provide a postcode adrress at purchase these days when buying a tv , so the tv wil be registered to you in any case

MikeHunt79 · 12 Dec 2012 at 22:44

18months is way to short for a TV, they usually last at least 5 years.

I know I sound like caption hindsight right now, but John Lewis give 24 month warranties on electrical stuff, so if they sell the model you want, I'll often get it form there.

decmatt · 12 Dec 2012 at 23:41

My Panasonic Plasma I just bought came with 6 years, worth checking!

djkav · 13 Dec 2012 at 00:57

MikeHunt79 said:
I know I sound like caption hindsight right now, but John Lewis give 24 month warranties on electrical stuff, so if they sell the model you want, I'll often get it form there.

Thats nothing special.

As i already mentioned. 24 months is the EU directive on all electrical goods within in the EU. Regardless if it comes with a 1 years warranty. All electrical goods in the UK are covered by the EU Directive.

sven256 · 13 Dec 2012 at 02:30

aaronhowe said:
With these issues the manufacturer is responsible for making sure the goods last 6 years. If it dies in that time you are entitled to a repair or if that isn't economical a refund minus the usage value you have had out of it.

What a load of rubbish, it's a reasonable amount of time. It's just upto 6 years in extreme circumstances.

A £20 kettle is not expected to last 6 year nor is a £200 tv etc.

mrh2019 · 13 Dec 2012 at 11:50

TALON1973 said:
erm no ......thasts wrong .. as you have to provide a postcode adrress at purchase these days when buying a tv , so the tv wil be registered to you in any case

Postcodes are taken at point off sale, for shops use only and sent to the TV licensing, nothing else.