Baby seat that does not recline as advertised

malfunkshun · 10 Dec 2012 at 17:58

Never complain when angry! I have a similar issue, so in this situation I would have gone for a walk and a cuppa first

Good luck, you appear to be within your rights.

sbi5ar · 10 Dec 2012 at 17:59

You come across as a bit of an arse as people have said above...

If you'd gone about it better then I'm certain this would have been cleared up very quickly! As it stands, you may get some hassle.

Edit: As above... NEVER EVER EVER write an email/letter when angry! Just take a step back and write it the next day.

s2h81 · 10 Dec 2012 at 18:23

Think I will in future take my time before sending the email, making the call or driving down to the place and giving them what for.

think that the advice is sound and has been taken on board this day.

Strange it may seem, I am polite and quite a nice guy but have "seeing red" issues when my money is involved.

I even attempted grammar in this post.

I can not recall that email I sent, which I would have done.

Personally I speak better than type, sure others type better than they speak, and thank you for your time in reading the messy spelling and grammar, but make no apology for it as sure ya got the point!

TRNC · 10 Dec 2012 at 19:21

Your emails will cause you more trouble than they will solve.

What seat have you purchased?? I'd put money on it being user error not missing the 3 reclining positions the description states!

EDIT: just found it on ebay - seriously is the safety of your child worth that little?? Anyway, it's pretty clear in the images and description as you posted above how it works.....

s2h81 · 10 Dec 2012 at 21:14

TRNC said:
seriously is the safety of your child worth that little?? Anyway, it's pretty clear in the images and description as you posted above how it works.....

My child's safety is very important ofc, but when you see that at such a small price and stating the safety regs are met, compared to the prices we see in mothercare, babies r us, halfords etc...

We did purchase another seat from halfords at triple the price of that one, the seat we bought does recline whilst in the back of the car too.

The seat in question also says not to place infront of an airbag (yes some cars you can turn the passenger airbag off). They have also updated the description since my email

I am also unemployed, so with one wage coming into the house, I think your being alittle unfair in your judgement there!!

another poor attempt at grammar me thinks

s2h81 · 11 Dec 2012 at 10:57

Addicted said:
Also if it's within 7 days, use the DSR as well as Consumer Rights .

Just checked and we do also have DSR on our side, as today is the 7th day and we sent the original on email Sunday. They have sent a mail asking when they can pick the parcel up this morning. Now i wish to make a damage limitation email that does not come across to arsey (spell check don't work on that), that asks for confirmation of full refund. Here is my first draft :

Hello,
Firstly let me apologise for getting a little angry yesterday, just tend to get that way when feel being robbed of my rights as a consumer.
I am available for you to collect the parcel anytime on the 12/13/14th Dec if them dates are fine with you please let me know which, if not I can arrange more dates for you to choose. Can you also confirm that I will be receiving a full refund for the payment we made.

Thank you for your time and effort in this matter.

Now have not sent this as yet, wondering if you kind people will add your input, so its less arsey.

Found another thing that gets me to see red :mad:

seriously is the safety of your child worth that little??

question my commitment to my daughter?

think my response to that was calm idd, as was more angry than when someone is trying take my cash. (think i need to start smoking the green again, not liking this volatile side of me one bit. :eek:

lol)

malfunkshun · 11 Dec 2012 at 11:02

s2h81 said:
Just checked and we do also have DSR on our side, as today is the 7th day and we sent the original on email Sunday. They have sent a mail asking when they can pick the parcel up this morning. Now i wish to make a damage limitation email that does not come across to arsey (spell check don't work on that), that asks for confirmation of full refund. Here is my first draft :

Hello,
Firstly let me apologise for getting a little angry yesterday, just tend to get that way when feel being robbed of my rights as a consumer.
I am available for you to collect the parcel anytime on the 12/13/14th Dec if them dates are fine with you please let me know which, if not I can arrange more dates for you to choose. Can you also confirm that I will be receiving a full refund for the payment we made.

Thank you for your time and effort in this matter.

Now have not sent this as yet, wondering if you kind people will add your input, so its less arsey.

Found another thing that gets me to see red

question my commitment to my daughter?

think my response to that was calm idd, as was more angry than when someone is trying take my cash. (think i need to start smoking the green again, not liking this volatile side of me one bit. lol)

Delete the second half of the first sentence and, imo, it will be acceptable.

s2h81 · 11 Dec 2012 at 11:05

malfunkshun said:
Delete the second half of the first sentence and, imo, it will be acceptable.

done

any more?

even will accept to add grammar, (shiver through my spine) if its needed

malfunkshun · 11 Dec 2012 at 11:10

s2h81 said:
Hello,
Firstly let me apologise for getting a little upset yesterday.
We will be available for you to collect the parcel at anytime on the 12/13/14th Dec, if one of those dates is suitable please let me know which, if not I can arrange more dates for you to choose from.
Would you also confirm that I will be receiving a full refund for the payment we made.

Thank you for your time and effort in this matter.

s2h81 · 11 Dec 2012 at 11:18

thank you kindly sir

copy, paste and sent

spoffle · 11 Dec 2012 at 11:24

s2h81 said:
Just checked and we do also have DSR on our side, as today is the 7th day and we sent the original on email Sunday. They have sent a mail asking when they can pick the parcel up this morning. Now i wish to make a damage limitation email that does not come across to arsey (spell check don't work on that), that asks for confirmation of full refund. Here is my first draft :

Hello,
Firstly let me apologise for getting a little angry yesterday, just tend to get that way when feel being robbed of my rights as a consumer.
I am available for you to collect the parcel anytime on the 12/13/14th Dec if them dates are fine with you please let me know which, if not I can arrange more dates for you to choose. Can you also confirm that I will be receiving a full refund for the payment we made.

Thank you for your time and effort in this matter.

Now have not sent this as yet, wondering if you kind people will add your input, so its less arsey.

Found another thing that gets me to see red

question my commitment to my daughter?

think my response to that was calm idd, as was more angry than when someone is trying take my cash. (think i need to start smoking the green again, not liking this volatile side of me one bit. lol)

What purpose does it serve and what do you achieve from having these tantrums when someone says something you don't like?

torN · 11 Dec 2012 at 11:58

what make of seat did you buy?

s2h81 · 11 Dec 2012 at 12:00

spoffle said:
What purpose does it serve and what do you achieve from having these tantrums when someone says something you don't like?

(think i need to start smoking the green again, not liking this volatile side of me one bit. lol)

I don't like it, not something that's in my nature. It's a recent occurrence. Email/writing is not my strong point, if spoke to them over the phone, I would have came across as much more polite, the people that know me, know this to be true (some try to take advantage of this fact).

The amount of times i have dealt with angry customers is untrue, (working in retention's and also customer service) only for my manager, to give in to the customer and give them what they want, which I may add is way above what they was entitled to, as I would always side with the customer if they was reasonable but my hands are tied to a limit, and would always make the buck stop with me (which am sure, you have been passed pillow to post, getting frustrated with the company) this also wasn't to my managers liking, as it tended to affect my stats (all she cared about), but going that extra mile for my customers kept my feedback high.

So as you can see, angry seems to get more done (not that i agree with it).

spoffle · 11 Dec 2012 at 12:13

There's angry, and there's a tantrum, I don't believe they're the same thing personally.

I think that second email would be a tantrum, simply because their response wasn't what you wanted.

My point is that sort of attitude can often work against you. You may have experience in working with customers over the phone (it sounds like you work for some service provider?) but I'd say sales and transactions are quite different.

s2h81 · 11 Dec 2012 at 17:49

Well not to be a stickler here, but if someone tells you that they going to charge you £30 (assuming that i could get the item to them for £10), for looking at item that wasn't what you expected it to be (also the instructions do not state it as one of the features, the word recline is mentioned once throughout the whole manual, with no mention of the 3 positions at all), also trying to tell you that the DSR don't apply to them, because they have terms an conditions. I feel that my anger was justified at the time, spoffle, but maybe the way it was put across wasn't, as i have said previously.

For all others that are interested, the seller that thinks the law does not apply to them is veelar-online, and they have agreed to pick the item up in the morning, but yet to confirm if they are to issue a full refund. PP will get told if they don't.

thanks for reading

Chives · 11 Dec 2012 at 17:57

s2h81 said:
J (think i need to start smoking the green again

Ah how wonderful. This says it all. And you have a daughter? Oh dear

Nexus · 11 Dec 2012 at 17:59

I've got to say, you certainly went wrong from the very start, as others have already pointed out, your initial message comes across that it was simply unwanted.

Your first line of inquiry to them should have been to point out that it didn't recline as advertised, await their response and go from there.

If they don't refund shipping, I think you need to chalk this one up to a life lesson when dealing with returns.

Kol · 11 Dec 2012 at 18:10

s2h81 said:
Well not to be a stickler here, but if someone tells you that they going to charge you £30 (assuming that i could get the item to them for £10), for looking at item that wasn't what you expected it to be (also the instructions do not state it as one of the features, the word recline is mentioned once throughout the whole manual, with no mention of the 3 positions at all), also trying to tell you that the DSR don't apply to them, because they have terms an conditions. I feel that my anger was justified at the time, spoffle, but maybe the way it was put across wasn't, as i have said previously.

For all others that are interested, the seller that thinks the law does not apply to them is veelar-online, and they have agreed to pick the item up in the morning, but yet to confirm if they are to issue a full refund. PP will get told if they don't.

thanks for reading

You still appear to be holding on to the fact they 'they think the law doesn't apply to them' ... yet, where have they said this, APART from the initial email which they were quite right to state you'd have to pay postage as your wife's email didn't suggest you were sending it back because it wasn't as described.

People far too often spend a lot of time worrying about things that never happen... they haven't said you aren't getting your money back - they are even collecting it as you suggested and not relying on you posting back (which the majority would expect!).

Just relax, breathe and give it some time. In the short amount of time this has taken it's hardly spiralled out of control, requiring PP intervention.

s2h81 · 11 Dec 2012 at 19:01

Chives said:
Ah how wonderful. This says it all. And you have a daughter? Oh dear

Ok, didn't start this thread to talk about me, started to talk about another company trying rip the little guy off, really thought people would get passed the little error i made, admitted I was wrong. I am quite happy to talk to you about the dangers of green compared to alcohol (in a relevant thread), but if you must know, I have been almost T-Total (cigarettes my only pleasure) since my daughters birth 9 months ago. Also, never on a school night, before her birth (hense you could have classed me, as a live for the weekend guy). So I ask you not to judge on what you don't know. :rolleyes:

Just relax, breathe and give it some time.

I have calmed down, not angry, just not good at putting words down, in the way that I mean them.

Fenris · 11 Dec 2012 at 19:07

Next time try and be diplomatic and not act like a child who isn't getting their way, every single message you say you've sent them comes off as extremely rude, it's hardly surprising you didn't get the response you wanted.

All you had to say was "I ordered product xxxxx and it is not as described [reason] as such I would like a full refund under DSR".

Simple and with no childish accusations, if they give you an answer that is not "Yes of course, please do X Y and Z" THEN you start to quote regulations, you are in the right, there is zero point getting angry as eventually it WILL go your way.