Not getting a full refund. Can they do that?
- Thread starter ultim
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I have been a lurker in GD and the Motor forums for quite some time now and the knowledge you have Fox simply baffles me
Pretty auspicious day one entry
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Got an admirer there Fox 
I would ring them tomorrow OP and tell then it was returned under DSR there fore you should receive the full amount paid and that they have no right holding a restocking fee. Provided of course they were returned within the 7 days
I would ring them tomorrow OP and tell then it was returned under DSR there fore you should receive the full amount paid and that they have no right holding a restocking fee. Provided of course they were returned within the 7 days
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I have been a lurker in GD and the Motor forums for quite some time now and the knowledge you have Fox simply baffles me
Blimey! Steady on....his head is big enough already for a young chap.
Is it a requirement to state you want to return under DSR when doing so?
If this wasn't done and it was instead stated he wanted to return due to a mistaken order, would that mean technically the following dealing falls outside of DSR as the retailer weren't informed it was a DSR return?
If this wasn't done and it was instead stated he wanted to return due to a mistaken order, would that mean technically the following dealing falls outside of DSR as the retailer weren't informed it was a DSR return?
So? The etailer is now trying to rip the OP off. This means they must be held to account and everything due paid back.
It does not always cover return postage cost, but only if it is stated in the T&C that they will not cover it. If no mention is made of you paying return postage, then the must cover it (I disagree wholeheartedly with this though). How did they charge you return postage? Did you not just pay it at the post office yourself?
OP, get them, and destroy them. Regardless of what they 'claim' If you paid a total of £20 and you returned it within the right timeframes and done the right thing, you are entitled to the full £20 back. Use the terms, Trading Standards, Sale Of Goods Act, and Distance Selling Regulations liberally. And also mention the word 'credit card chargeback' if theis still refuse to comply.
I would still complain to trading standards even when all is said and done. The biggest shops have the worst record. People assume that they know better than you do about the law (wrongly, I have had a couple of arguments about it iin the past wiith people). I also used a bit computer retailer who tried pulling this one with me. It took some very angry threatening phonecalls (tried refunding minus restocking fee, mines credit card charges and outgoing postage) to get me cash back. (But I did).
No, its not OcUK. They have the best customer service I have ever had. Honest!
It's mentioned in their FAQs. I printed off a dynamically generated return label from their website and they said they will discount £1.64 from the refund price. I accepted as I thought that was their policy and I couldn't do anything about it!
I have been a lurker in GD and the Motor forums for quite some time now and the knowledge you have Fox simply baffles me
Massive laughing fit here
There is no "so". The op ballsed up by ordering the wrong size. Do that in a highstreet environment and see how you get on.
DSR should protect as it ought to, not for dim bulbs who can't even order something in the correct size.
Sheesh
In a high street environment you'd get to inspect and try the goods for size before purchasing.
There is no "so". The op ballsed up by ordering the wrong size. Do that in a highstreet environment and see how you get on.
DSR should protect as it ought to, not for dim bulbs who can't even order something in the correct size.
Sheesh
Depending on the shop and as long as the trainers were unworn he'd probably stand a fair chance of getting them swapped for the right size.
Also surely it is there for "dim bulbs who can't order the right size" , consider the common problem where you order your usual size but for that style/brand you need a size above/below.
You'd still get a refund lol.
Ah, I see you don't understand how shops or shopping actually works.
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
This is irrelevent though - the law makes no distinction as to the reason you wish to return it. You need not even provide a reason.