Make sure to complain to the company that sent the goods
More of a general message rather than aimed at the OP. I believe (and people can confirm and deny) that the parcel is not on the van but they don't want to break the SLA they have with the vendor (Amazon, OCUK, Bobs books, etc)
So they don't have space on the van but they instruct the driver to post this the 'we tried to deliver' the box. Firstly this means they achieve the SLA because they attempted delivery and secondly it often saves them a return trip as you call up and pick it up!
They only suffer if you report it to the company you bought it from so they know this happens.
More of a general message rather than aimed at the OP. I believe (and people can confirm and deny) that the parcel is not on the van but they don't want to break the SLA they have with the vendor (Amazon, OCUK, Bobs books, etc)
So they don't have space on the van but they instruct the driver to post this the 'we tried to deliver' the box. Firstly this means they achieve the SLA because they attempted delivery and secondly it often saves them a return trip as you call up and pick it up!
They only suffer if you report it to the company you bought it from so they know this happens.