Ebay: Can sellers cancel purchase due to price error?

HecFam

HecFam

HecFam

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Sorry for another ebay thread, but im not sure where i stand.

I bought a logitech g510 keyboard off the bay yesterday for £13 plus £3 p&p, buy it now. Obviously rather under priced.

After i bought it and paid through paypal, debiting my account. i got an ebay message a little while later saying the purchase has been asked to be cancelled with no specific reason, and if i agreed to it. I then got a message from the seller saying they wish to cancel due to a price error.


I just wanted to know where i stood on this. The seller is a large seller through ebay with 8k+ sales in the last month, so obviously losing 50 quid wont dent their business too bad. I just wondered if they can they cancel because of that.

Obviously i would want this keyboard at this discounted price, but if its inconceivable i understand. I just wanted to know if they are contracted to give it to me for the listed price.

Any help appreciated. Thanks.
 
I've had this happen before, but the seller ended up staying true to the price i paid. I'm not sure if it was a technical thing or a good will gesture though.
 
Was a massive error on logitechs behalf I believe a huge amounr of sites had these advertised similarly.

Keyboards, mice, speakers, headsets everything was listed at around 95% OFF RRP

I appreciate your POV that a huge company may be able to suck up a £50 loss... BUT


Thats not the case when it's plastered all over bargain sites such as HUKD and these eBay stores as well as retailers have had thousands of orders with each one at that £50 error.
 
I thought that the contract is complete once you receive an order confirmation email, not sure what counts as this on ebay, committing to buy or after paying etc, after this its their mistake and they should just take the hit on it?
 
Yeah i appreciate they could have lost lots, but there were only 3 on sale at the time from the seller and i got the last one. So maximum they sold 3 under price, so they were not losing loads. I would feel bad if they had hundreds on sale but they didnt.
 
i ordered a set of those wireless surround sound speakers for £55 (£250 cheapest elsewhere). Got about 3 cancellation emails (don't know why they sent loads of the same email!?) from the ebay store i ordered off making up some rubbish about their account being compromised.

I am not annoyed though and will not be chasing it up. They sold 140 according to their ebay listing (all went in a few minutes) and at £55 each that is 140 units selling at probably near £100 less than cost price. I do not blame them for cancelling.

Also, to OP, there is nothing you can really do except complain to ebay and/or leave bad feedback.
 
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HecFam said:
Yeah i appreciate they could have lost lots, but there were only 3 on sale at the time from the seller and i got the last one. So maximum they sold 3 under price, so they were not losing loads. I would feel bad if they had hundreds on sale but they didnt.
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They may not even have the stock in hand, from what I read there was a pricing error on logitechs info they sent to suppliers which lead to a huge amount of confusion.
 
I think i shall decline the cancellation. Ive seen on other forums that the seller just doesnt send out the item, but i suppose im willing to trouble myself for it. Hopefully they will suck it up and send it, but if they dont its nothing terrible.
 
HecFam said:
I think i shall decline the cancellation. Ive seen on other forums that the seller just doesnt send out the item, but i suppose im willing to trouble myself for it. Hopefully they will suck it up and send it, but if they dont its nothing terrible.
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I bet you they won't.

My advice is for you to suck it up. It is just an honest error. All these shops were fed misinformation from Logitech.
 
A little perspective...
£150 headphones were advertised at £9.30 on some sites.
Some people were ordering multiples of the same item also.

I very much doubt they will send anything, even more so if they didn't have the item on hand as they will request the item at the price offered by logitech who will simply refuse.

If you decline the cancellation they could just hold yer money until you decide you're bored of waiting and request a refund ;)
 
Yeah, fair enough. I wasnt aware it was on such a large scale, i thought it may have been this specific company. I guess ill accept the cancel.


Cheers for the help.
 
The best bit is reading all the posts of people who dont get a very blatant pricing error, and say they will get solicitors and what not involved!
 
I could understand your frustration OP if it was a slight misprice. Like 10-20% but these Logitech items were seriously mis-priced. £55 for z960 wireless speakers! I would have been chuffed if i did receive them but i wont be pursuing it as i think the retailer had every right to cancel it.
 
I wouldnt say im frustrated. But obviously i would choose having a keyboard over not having a keyboard. But as long as i get my money back im back at square one, nothing has changed.
 
Had the same thing. Bought a pc for a good price I thought. Seller said they didn't want to sell.

They then re listed and it actually sold for less. I moved on but left negative feedback for them.
 
ince that's completely different dude, sounds like seller was being an ass tbh, deserved the neg. The OP's situation i wouldn't be leaving a neg tbh, the seller was misadvised by their supplier.
 
Burnsy2023 said:
They can cancel the order up until the point you have received the items at which point the contract is complete.
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I don't think that is correct under soga (which I believe does apply to BIN), where the sellers obligations is fulfilled when the item has been posted/given to delivery agent etc. (providing nothing goes wrong with the delivery - the seller is still the at risk party whilst the goods are not with the buyer)
 
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Amleto said:
I don't think that is correct under soga (which I believe does apply to BIN), where the sellers obligations is fulfilled when the item has been posted/given to delivery agent etc. (providing nothing goes wrong with the delivery - the seller is still the at risk party whilst the goods are not with the buyer)
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Care to quote that part of SOGA?
 
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