Post office gave wrong amount for currency exchange

Dave L said:
"Mistakes cannot be rectified after you leave the counter"

That is all.
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This. If it happened the other way round, you couldn't have gone to then saying they had made a mistake and expect to get your money back. So it shouldn't be expected for the reverse to happen either.

Also, what sort of a job will sack someone over making a mistake like that? While it does partly depend on the amount of money lost, even so I strongly doubt something like that is even a sackable offence.
 
I'd assume the same applies as in a shop - once they hand the goods over even if they then subsequently discover a mistake they can't force you to return them. Most places are very uncompromising if it happens the other way around so I'd be reluctant to do anything unless the person you were dealing with was especially decent/helpful or something.
 
Meeko said:
It's not really your friends problem to be honest. If the person at the Post Office thinks their job is on the line then the best thing they can do is bring it up with their own manager before it gets discovered through the books. Mistakes happen.
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Whilst the situation can be resolved by your friend going back I would be suspicious about this without the manager and a 3rd party there.
If she doesn't then don't worry, a post office should have provisions in place for these kind of situations, the face that it had happened shows that they need to rethink their methods.
 
She works in the post office, not as though she's gonna be losing a lucrative job, tell her to find another and stop being so incompetent.
 
Nerusy said:
a lady that did the mistake comes over to my friend saying she made the mistake and now my friend owes her money adding the line "her job is on the line".
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Nerusy said:
Apprently she was given the wrong rate over the phone, then came over and was given said rate, on the receipt it's also the wrong rate.
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So how can she lose her job over somebody else's mistake? Sounds dodgier than a thai hooker with a bulging crotch to me.

Dave L said:
"Mistakes cannot be rectified after you leave the counter"

That is all.
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This. I believe the phrase is "take the money and run."
 
I would doubt said persons job would be on the line, unless they've already made a lot of mistakes in the position they are currently in.

In addition, if said staff member received the current exchange figures from another employee over the phone (Head office?) then they would not be exposed to losing their job.

Something doesn't quite add up for me.
 
Mr-White said:
Are we talking only a few quid here ?

MW
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4 figures was mentioned, so we're talking at least £1000 overpaid I assume.

Bromhead said:
In addition, if said staff member received the current exchange figures from another employee over the phone (Head office?) then they would not be exposed to losing their job.
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I read it as his friend was given a rate over the phone, not the woman in the post office
 
WillyNelson said:
Seriously, £1000 overpaid?! What kind of amounts do you think people change at the post office? Even if they'd paid 10pence too much the deal would have been £10k.
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and no one changing 10k would use the PO, much better around for those figures, prob meant 1k of currency
 
I'd tell her tough luck....

"change must be checked before you leave the counter" etc as someone else mentioned once she handed you the cash after checking it tough ****
 
arknor said:
I'd tell her tough luck....

"change must be checked before you leave the counter" etc as someone else mentioned once she handed you the cash after checking it tough ****
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I can see your point in that if the other way round would you get far ? but would you really want it on your consience?

a few weeks ago I walked out of a shop with a newspaper I hadn't paid for and walked 10 mins back to pay, matter of principle
 
Rotty said:
I can see your point in that if the other way round would you get far ? but would you really want it on your consience?

a few weeks ago I walked out of a shop with a newspaper I hadn't paid for and walked 10 mins back to pay, matter of principle
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Not really the same thing though. She was shopping around for the best rate, called up the post office and they quoted a rate. She agreed with the rate, went down to the post office and paid that rate. The post office had time to notice their mistake and rectify it, but they did not. Plus would they pay back the fuel you have wasted going down to buy the currency, and then again to give back the difference in price? Plus all the time you have spent dealing with this?


It would be interesting to know if the person she spoke with on the phone is the same person she dealt with and bought the currency off. If they were different, then there is even less reason to give the money back because the failing was spread over several people who could have noticed the mistake.

Personally, if I'm given wrong change I will generally point it out and return it, having spent a couple of years working the tills at Tesco. But something like this should have systems in place for preventing the staff from even selling the currency at a loss.
 
Moses said:
If it's a significant sum, I'd talk to the manager. It'd seem quite scummy to profit from a scenario which results in someone losing their job.
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Probably said person overreacting tbh, more so if the rate was given over the phone initially.

Doesn't the Post Office have them daft signs up any more?

"Please always check your change as mistakes cannot be recitified later"

If the transaction went thru and you've got a reciept and everything then transaction complete, contract fulfilled.

I'm sure the PO can cope with this small error
 
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