Post office gave wrong amount for currency exchange

Earth[Tera].bin · 15 Jan 2013 at 08:32

Energize said:
She works in the post office, not as though she's gonna be losing a lucrative job, tell her to find another and stop being so incompetent.

Yeah because jobs are easy to come by these days. Plus you have no idea what her circumstances are, this job might just be her only life line.

Phone Post Office customer services and ask their advice, don't mention the branch in question or anything but simply see what they say.

Narj · 15 Jan 2013 at 08:39

I'd complain to the PO and say that you appreciate the situation the employee is in, but due to the rude manner in which you were treared by the manager, you won't be taking any further steps to help with the situation. That'll learn 'em.

n3vrmind · 16 Jan 2013 at 00:38

If your friend has a receipt for the exchange then its legit, currency exchanges dont operate on the exact exchange rate. They offer you a rate based on what the actual rate is and a little extra for them. They are not committed to offering you the actual rate as a result and if they offer you a rate that makes a loss for them and you accept, you haven't done anything wrong, its just bad business

If she was asked to give money back your friend should also have been given a receipt, if not thats grounds for complaint and the possible basis of fraud by the teller as she has completed a sale and then could have taken money back without putting it back into the till, your friend should have at the very least had their current receipt voided and a new one given with the corrected rate so she can confirm the calculation of the total. Has she checked the amount she was left with was accurate?

LOAM · 16 Jan 2013 at 00:55

Was it a sub office and thus franchised?

[TW]Fox · 16 Jan 2013 at 08:18

Nerusy said:
The actual amount that has been exchanged and is needed for reversal is 5 figures.

Wait.. you changed a 5 figure sum at the POST OFFICE?! Seriously?! Why would ANYONE do this, had the transaction gone according to plan you'd have been seriously out of pocket! You must have known it was a mistake or you'd surely never have gone to a Post Office to change that amount of money. Just think of the logistics of carrying that much cash on holiday for a start...

Clav · 16 Jan 2013 at 09:18

[TW]Fox;23567448 said:
Wait.. you changed a 5 figure sum at the POST OFFICE?! Seriously?! Why would ANYONE do this, had the transaction gone according to plan you'd have been seriously out of pocket! You must have known it was a mistake or you'd surely never have gone to a Post Office to change that amount of money. Just think of the logistics of carrying that much cash on holiday for a start...

The point made earlier is that they only went to the PO because they were quoted the best rate over the phone. They didn't just rock up to the place randomly with a bag of money.

shoes · 16 Jan 2013 at 12:24

Off topic, but is it me or are the number of 'advice please' or 'I have a problem' type OPs which are written increasingly incoherently with terrible English and actually requiring thought to decipher on the rise, or are the happy pills just rotting my brain?

I have seen a few recently where there appears to be no link from one part of the story to the other, or details which any normal person would consider imperative to state are simply omitted.

For example:

OP said:
So post office changed euros to pounds with a wrong rate, skip forward a lady that did the mistake comes over to my friend saying she made the mistake and now my friend owes her money adding the line "her job is on the line".

skip forward a lady that did the mistake - erm what?! Do you mean afterwards the lady who served you.....?

comes over to my friend..... are you still in the post office? is this in the street? how much time has passed since the transaction? was it five minutes later? a week later?

Come on people, this is simple stuff!

I haven't read the rest of the thread as the OP annoyed me so much and I'm sure these details have been painstakingly bled from the OP bit by bit, so.... as you were.

Theophany · 16 Jan 2013 at 12:33

[TW]Fox;23567448 said:
Wait.. you changed a 5 figure sum at the POST OFFICE?! Seriously?! Why would ANYONE do this, had the transaction gone according to plan you'd have been seriously out of pocket! You must have known it was a mistake or you'd surely never have gone to a Post Office to change that amount of money. Just think of the logistics of carrying that much cash on holiday for a start...

Got to be money laundering

Kenai · 16 Jan 2013 at 12:50

[TW]Fox;23567448 said:
Wait.. you changed a 5 figure sum at the POST OFFICE?! Seriously?! Why would ANYONE do this, had the transaction gone according to plan you'd have been seriously out of pocket! You must have known it was a mistake or you'd surely never have gone to a Post Office to change that amount of money. Just think of the logistics of carrying that much cash on holiday for a start...

We've already covered this haven't we?

Firstly, they weren't going on holiday, they were exchanging to sterling as they'd been given a lump sum of foreign currency.

Secondly, they did in fact go elsewhere prior to the PO (I think it was the bank) and were advised they'd get better rates elsewhere. They then phoned around and were quoted a fantastic rate by the PO, so went in and carried out the transaction.

Subsequently it turns out the rate was so awesome because it was wrong and the customer has benefited to the tune of £1000 to £9999.

It certainly isn't the 'randomly turned up to PO and didn't shop around at all' picture that people keep attempting to paint it as in order to exclaim loudly how stupid she is.

[TW]Fox · 16 Jan 2013 at 13:10

That'll teach me for not reading the thread properly, something I criticise others for

Nerusy · 16 Jan 2013 at 13:16

shoes · 16 Jan 2013 at 13:47

Guess I hit a nerve. I wasn't being rude, I was making a point that if you're going to post asking for help the very least you could do is explain your situation fully and coherantly so that those who read the post are best placed to offer advice.

OP said:
And it annoys me when people don't read the thread and thus make silly points that has

...points that have

rada man said:
either been accounted for

which should have been included in the OP and not extracted from you drip by drip

calamity james said:
or not even relevant

Oh do please elaborate, this should be good.

insecurity personified said:
"I haven't read the thread but I am sure". I don't go around telling people that do I, did you come in this thread just simply to show that you're a rude person?

I know how these threads work, I know that other posters will have taken the time to quiz you to obtain the basic information required to make a contribution of any value to the solution to your problem. I came in to potentially offer advice, but your OP was so irritating I couldn't be bothered to decipher so posted my opinion, which I am perfectly within my right to do, of your OP.

derp said:
Oh dear OP did not include a detail that he thought was irrelevant at the time.

This does beg the question as to why you felt it prudent to omit information that you yourself felt was relevant and the time of writing the OP.

Articulation. You're doing it wrong said:
Normal people just ask to elaborate on a certain point rather than moan that point has not been presented in the original post. Grow up pal.

I'll help anyone who will help themselves, however with an OP like that my response is as follows:

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ho hou p'pui byip7t bnu ypop bp] 9[

Hope this helps

Kenai · 16 Jan 2013 at 13:52

shoes said:
This does beg the question as to why you felt it prudent to omit information that you yourself felt was relevant and the time of writing the OP.

He did say irrelevant to be fair, so that one is more of a derp for you

Nerusy · 16 Jan 2013 at 13:59

robgmun · 16 Jan 2013 at 14:05

Dave L said:
"Mistakes cannot be rectified after you leave the counter"

That is all.

ooho! Burn! So true, make it work both ways

shoes · 16 Jan 2013 at 14:10

Fair enough.

Just me who finds it infuriating when not presented with all of the information at the start then.

In other news I went to the shop the other day but they wouldn't serve me. They did say why but I'll explain, badly, in thirty or so posts time. What can I do about this?

Nerusy · 16 Jan 2013 at 14:17

shoes said:
Fair enough.

All right, just don't do it again, I am glad I could open your eyes.

Gilly · 16 Jan 2013 at 14:26

shoes said:
Fair enough.

Just me who finds it infuriating when not presented with all of the information at the start then.

No, but you don't need to be a douche about it.

shoes · 16 Jan 2013 at 15:24

Nerusy said:
All right, just don't do it again, I am glad I could open your eyes.

Oh, don't take that as an apology, far from it. I still maintain that you could have included all of the relevant information in the OP, it isn't really one of those things you have to think about (or is it, if it is, I feel sorry for your lack of intelligence) - the example questions I provided were most pertinent. If you cannot see this then mind: blown.

Gilly said:
No, but you don't need to be a douche about it.

Are you one of these people who spends the majority of every day recoiling in horror are the 'offensive' way people act when in truth you're just over sensitive?

If you think I was being a douche then I'd hate to see your reaction when I actually do speak my mind without censoring it.

Nerusy · 16 Jan 2013 at 15:49

shoes said:
Oh, don't take that as an apology, far from it. I still maintain that you could have included all of the relevant information in the OP, it isn't really one of those things you have to think about (or is it, if it is, I feel sorry for your lack of intelligence) - the example questions I provided were most pertinent. If you cannot see this then mind: blown.

What is your problem? You asked questions I answered that your assumptions were based on logical fallacy and that you misread "irrelevant" as "relevant". You are not contributing anything useful to this thread, the answer to the original question has been dealt with in post number 4 and 8 and not after post 30 like you falsely assume again.

The only reason you're still here is because you're ego can not face reality and admit you were wrong and rude.