Post office gave wrong amount for currency exchange

[Gilly]

Are you one of these people who spends the majority of every day recoiling in horror are the 'offensive' way people act when in truth you're just over sensitive?

If you think I was being a douche then I'd hate to see your reaction when I actually do speak my mind without censoring it.

No, not at all, but you're not speaking your mind you're going out of your way to fish for a reaction. There's no reason for you to post the way you have.

I'm one of those people that has to wade through the type of dross you've posted and deal with people posting it for little to no thanks on a daily basis, so stop it.

 

[Nerusy]

Wow, she just received a latter from the manager stating he consulted police and they advised him that if she is not going to return the money it will be considered a theft.

Edit: I suppose it maybe important that the receip has "buy euro rate" while she was in fact selling euro.

Letter also says that he takes full responsibility.

It may be just a bog standard threatening bluff letter though, not sure, now she's involving her lawyer, absolute ***** over at post office

 

[cheechm]

Wow, she just received a latter from the manager stating he consulted police and they advised him that if she is not going to return the money it will be considered a theft.

Edit: I suppose it maybe important that the receip has "buy euro rate" while she was in fact selling euro.

Letter also says that he takes full responsibility.

It may be just a bog standard threatening bluff letter though, not sure, not she's involving her lawyer, absolute ***** over at post office

It'd be interesting to see how that turns out. Legislation says "A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it; and “thief” and “steal” shall be construed accordingly."

Maybe time to speak to the CAB?

 

[Narj]

My mind is a bit blank this morning but how did they get her details to send a letter to? From a copy of her passport or something?

Having a simpleton moment but I'm sure I didn't provide any details last time I changed several hundred pounds worth of currency.

 

[Nerusy]

My mind is a bit blank this morning but how did they get her details to send a letter to? From a copy of her passport or something?

Having a simpleton moment but I'm sure I didn't provide any details last time I changed several hundred pounds worth of currency.

Driving licence actually, they had her home details since the beginning.

 

[Narj]

I'd definitely be checking the place to see if there's a "mistakes cannot be rectified after" sign. If so, I'd take a photo of it and send a copy to the manager.

But yeah, CAB would be a good move.

Does "Buy Rate" imply the PO buying or the customer... Could it possibly be ambiguous? Hrm...

 

[WillyNelson]

Wow, she just received a latter from the manager stating he consulted police and they advised him that if she is not going to return the money it will be considered a theft.

If this is in any way true then I suspect that the manager failed to tell the police the correct story.

A rate was quoted (albeit incorrectly). An offer was made in good faith which was accepted by the PO and consideration was passed both ways. The transaction was of a business nature.

Your friend should speak to the police and confirm their viewpoint, visit the CAB or consult a reputable solicitor (most offer a free 30min consultation).

 

[TheDean]

I can't believe this nonsense is still going on.....There's no way on earth this is considered theft, and in fact, you could probably do him for liebel for suggesting your mate a thief!

 

[Nerusy]

If this is in any way true then I suspect that the manager failed to tell the police the correct story.

A rate was quoted (albeit incorrectly). An offer was made in good faith which was accepted by the PO and consideration was passed both ways. The transaction was of a business nature.

Your friend should speak to the police and confirm their viewpoint, visit the CAB or consult a reputable solicitor (most offer a free 30min consultation).

Okay, set her text saying all that, thanks for the advice, she already said she is getting her solicitor involved.

I can't believe this nonsense is still going on.....There's no way on earth this is considered theft, and in fact, you could probably do him for liebel for suggesting your mate a thief!

I am thinking this too, I don't take well to him threatening her a thief, maybe call him and tell him that he will be done for slander or whatever official word for wrongly accused is.

 

[TheDean]

I am thinking this too, I don't take well to him threatening her a thief, maybe call him and tell him that he will be done for slander or whatever official word for wrongly accused is.

Slander is verbal, libel is written

 

[Fubsy]

I had a feeling it would go down this road. I spoke to my manager at work and he suggested that they would probably get the police involved considering the money involved.

 

[Nerusy]

I had a feeling it would go down this road. I spoke to my manager at work and he suggested that they would probably get the police involved considering the money involved.

But how can they? The customer did nothing wrong, on what ground would they do it?

 

[Fubsy]

Well, you were informed that there had been a mix up. Despite being presented with the facts, ignoring that someone is out of pocket by at least a grand isn't really going to go away is it? Even if you appeared to be co-operative, they'll want that money back and you are denying them, especially when in the process of changing that amount of money you have to surrender contact details and provide photo ID for anti-money laundering purposes.
See what the police have to say about it, they are hardly going to slap your friend in handcuffs, they'll probably be quite reasonable.

EDIT:The above isn't my viewpoint on your situation. I'm wholly sympathetic to you and your friend, I think someone has made a mistake and just need to move on from it, but I can also see why things have been taken further.

 

[Nerusy]

--

 

[Fubsy]

Dishonesty maybe? No idea on any precedence though, there's a section concerning it in the Theft Act 1968, alas IANAL.

 

[Swifty55]

So, have we come to a conclusion on this matter?

 

[Nerusy]

--

 

[Fubsy]

Wait so he hasn't actually involved the police properly? Yea, call their bluff. I'm sure they'll back down eventually, if they don't they're silly.

 

[Nerusy]

Wait so he hasn't actually involved the police properly? Yea, call their bluff. I'm sure they'll back down eventually, if they don't they're silly.

Well from what I have been told, manager consulted police and they told him to sent this letter and "see her reaction". Weird as hell, first thing I thought about this letter is, he is so desperate but then again risking such matter is too dangerous no matter how unlikely.

 

[Redrum]

If I was in her situation, I would reply by letter to the manager, informing him that you find his conduct unacceptable, and that you no longer wish to deal with him or hear from him, as you will instead take the matter up with the head office.

I would then put down in writing the whole incident, including how she tried to be reasonable, and how she is now being harrased and given misinformation about her rights, and send it as a formal complaint. She can explain in the letter that she was willing to try to resolve it but didn't want to be out of pocket because of their mistake, and due to the way they've dealt with it, it has now caused her serious hassle and stress.

I'd be surprised if legally they have a single leg to stand on and I don't think I'd want to give them anything back after that kind of treatment.