Any one RMA'd a H100 ?

Andi-C

Andi-C

Andi-C

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Hi All...

I have got an RMA from Corsair over a noisy H100 & they are going to replace it !

Now, here's the Question I would like to know from anyone who has done an RMA with a H100.

What do I need to send back & What replacement did you get ?

I know you have to send the Unit & the Fans but I what to keep the back plate, has any one not sent this back with no Issues.

I here/read that they will replace it with the new H100i ?

the reason I am asking is I hear that the back plate on the H100i is not as good as the H100 & is loose ?

Any feed back on ether, I would be thankful !

Andi
 
You'll need to send everything back, boxed and all I assume. That's usually how RMA goes, if anything is missing it's refused.
 
illuz said:
You'll need to send everything back, boxed and all I assume. That's usually how RMA goes, if anything is missing it's refused.
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+1

There are plenty of builds on these forums with the H100i and none have problems with the backplate that I have seen. I wouldn't worry about it.
 
illuz said:
You'll need to send everything back, boxed and all I assume. That's usually how RMA goes, if anything is missing it's refused.
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Everything needs to go back and it must be well packaged.

If you're RMA-ing direct with Corsair, they'll ask you to send it to an address in the Netherlands, which will cost you in the region of £30.

I called Corsair in Fremont, CA to 'moan' about the return shipping as I felt that since I bought it from a UK address, there should be a UK returns service.

They sent UPS to take it to the Netherlands, FOC. :D
 
Thank you for the info.

Yes the Address is Holland, I'm not looking forward to the price of the shipping ! Was it you who was on another thread saying about this ?

Its quite bad as I could have RMA'd back to the online outlet I bought it from but I an upgrade for £30, it could be worse ! I may sell it & buy an HSF to make back my money, not sure yet...
 
Andi-C said:
Thank you for the info.

Yes the Address is Holland, I'm not looking forward to the price of the shipping ! Was it you who was on another thread saying about this ?

Its quite bad as I could have RMA'd back to the online outlet I bought it from but I an upgrade for £30, it could be worse ! I may sell it & buy an HSF to make back my money, not sure yet...
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Yes. I mentioned it in another thread. Corsair now have my unit and I'm waiting to hear from them.
 
Thanks for the info again...

All packed up & sent, cost £18 with Royalmail. I did'nt think that was bad, just have to wait for the new one to turn up, they did say they would just replace it & send me a new one but whats the bets they send me a Refurb H100 :(

Fingers Crossed for the H100i...
 
Andi-C said:
Thanks for the info again...

All packed up & sent, cost £18 with Royalmail. I did'nt think that was bad, just have to wait for the new one to turn up, they did say they would just replace it & send me a new one but whats the bets they send me a Refurb H100 :(

Fingers Crossed for the H100i...
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Is that price with full tracking etc? RM quoted me £31 on a 2kg parcel :mad:
 
That's Signed for, I don't think its tracked but I get conformation when it get's there. I think its insured up to £50 so If its lost I get something back. It came to just over 1KG so that's about right if your 2KG one came in at £31 ! A PSU is heavy & I'd be very annoyed if I had to send one of them. Funny as I've just ordered a HX850, I was going to buy a AX but I see so many over the net that have problems so Fingers crossed it wont fail but a it seem that unit seem to have good standards...
 
Andi-C said:
That's Signed for, I don't think its tracked but I get conformation when it get's there. I think its insured up to £50 so If its lost I get something back. It came to just over 1KG so that's about right if your 2KG one came in at £31 ! A PSU is heavy & I'd be very annoyed if I had to send one of them. Funny as I've just ordered a HX850, I was going to buy a AX but I see so many over the net that have problems so Fingers crossed it wont fail but a it seem that unit seem to have good standards...
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Hmm. I assume then somehow a H100 is lighter than a H100i.

Personally I have a TX650M PSU and it's doing fine.
 
Strange that ? I only pad'ed it with one layer of bubble-rap & brown taped it...Were there scails correct ?

I went for the HX850 as the Corsair Forums are FULL of HX750,AX's & AXi's with problems. I think my PSU is on its way out as its triggering the ASUS Surge protect & its making a hiss & buzzing so I been looking around & found most of the above have issues, I'm sure there are LOAD's that are fine (as we know people only use the forums for problems or advice) but I can over look the amount of problems PSU can come with !!!
 
Andi-C said:
How long did you have to wait if you dont mind me asking ? If any one else can give me this info I would be thankful...
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I got my RMA ticket on a monday, called them on tuesday regarding the postage costs. They sent UPS to collect it on Friday and by the following friday I had my replacement.
 
Nice one, I keep checking the RMA status & they still haven't booked it in as recieved ?

Defective Parts Received on: Defective Parts Not Yet Received
* NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair
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I'm hoping it will be there by now ?
 
enigmo said:
Erm... Do none of you guys use ParcelMonkey or Parcel2Go? Always cheaper than RM.
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Of course and actually no they weren't. For the same level of expedience, cover and tracking Parcels2go were more expensive. Only by a couple of quid mind.

There was one service cheaper on P2G, but my h100i would still be sat here waiting to be collected if I'd gone for that :-/
 
I might be wrong but as OcUK are main Corsair product dealers they might be able to be a middle man on behalf of Corsair and sort the RMA.
 
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