Experience With Non-techies?

Anox

Anox

Anox

Associate
Joined
13 Oct 2012
Posts
652
Location
North London
Hey guys.

I thought I would like to share this story with you:

I have a very computer illiterate friend who doesn't know a mouse to a monitor. One day he had managed to BREAK the psu power connector to mains completely out of the housing. Then proceeding to stuff the cable back in the hole in a vain attempt to get it to work.

After calling me saying 'It doesn't work' I do the classic:
'Is it plugged in'
'er well sort of'
'what do you mean sort of?'
'The plug came off the back so I pushed the cord in again'
'oh lord'

Needless to say the power supply was destined for the repair bench then the bin.

Have any of you guys had a similar experience?
 
had a phone call laptop is not connecting to the router, first i said was have you pressed the button to turn off wireless, reply back "what button" :D
 
Had a mate complain that his laptops were running slowly, He thought having several anti virus programs working alongside each other was a good idea..
 
What's worse is I'm doing a course with people that are around the 18-20 mark and a select few older people who have no clue what to do around a computer, how to open a case etc..

Ask one to open the side panel and they'll go unscrew the power supply then shake the case about until it falls and breaks something inside..

Mount yourself to the case to test voltages on battery, said doesn't know what mounting himself is /facepalm

Remove your heatsink and cpu, re-apply thermal and put it back together, said doesn't apply the pressure pins on heatsink and spreads thermal all over the shop.. -.-

The list goes on and on.


Ex had a laptop, was performing horribly slow.. opened it up and found giant hairballs inside it lul
 
Still remember one of my friends built his own PC and coultn understand why it wouldn't work. I asked him what his PSU was and he said he didnt have one :D :D :D
 
Im not a techie but i know a fair bit and i had a friend who reckoned his all in one pc with a 512 mb gpu could run farcry 3 on ultra (sigh)
 
HA! Yep, been through that before. I work as a 1st line support analyst and daily you get people like this.

Obtaining the PC name is one of the hardest.

Me: "Could you click on your start button followed by right click on my computer and select properties, you should get a pop-up with a series of tabs across the top"
Caller: "Uh...no, just got local disk C, F: Drive etc...."
Me: "Ok, that would be a left click not a right click. Please click on your start button......."

HOW HARD CAN IT BE!!! Do you know your left from right!

Another good one is trying to browse to a network location:

Me: "If you could click on start and then run, once the box appears, type the following *pauses-waiting*, backslash, backslash *serveraddress* and click on the OK button"
Caller: "I got an error saying the path was not found"
Me: "Ok, which slash did you do? forwardslash or backslash"
Caller: "Which one do I need"
Me: "It's the one on the bottom left of the keyboard, by the shift key"

lol - This normally results in the caller feeling like a complete idiot, they already know the difference! Why not just listen to what I'm saying!!! It's the basic English language & the use of symbols.
 
My friend bought a PC a bit ago, he got 8GB RAM and no GPU, he thought it was 'A Gaming PC' But that was the websites fault, they screwed him over, I told him to come here, but NOOOOOOOOOO he just had to go to *snip* didn't he...
 
snips86x said:
HA! Yep, been through that before. I work as a 1st line support analyst and daily you get people like this.

Obtaining the PC name is one of the hardest.

Me: "Could you click on your start button followed by right click on my computer and select properties, you should get a pop-up with a series of tabs across the top"
Caller: "Uh...no, just got local disk C, F: Drive etc...."
Me: "Ok, that would be a left click not a right click. Please click on your start button......."

HOW HARD CAN IT BE!!! Do you know your left from right!

Another good one is trying to browse to a network location:

Me: "If you could click on start and then run, once the box appears, type the following *pauses-waiting*, backslash, backslash *serveraddress* and click on the OK button"
Caller: "I got an error saying the path was not found"
Me: "Ok, which slash did you do? forwardslash or backslash"
Caller: "Which one do I need"
Me: "It's the one on the bottom left of the keyboard, by the shift key"

lol - This normally results in the caller feeling like a complete idiot, they already know the difference! Why not just listen to what I'm saying!!! It's the basic English language & the use of symbols.
Click to expand...

Oh dear, I know I wouldn't last long in that job.
 
My Mum is 84, so that has to be some sort of excuse, but I often get a phone call that starts with "the computer has done this" to which my reply is "no, a computer only does what it is told to"
I am no techie but I do realize that a computer is a machine that relies on instructions rather than setting out to make life difficult for its users....
 
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