Been sold a duff EVGA GTX670

Guest2 · 12 Feb 2013 at 14:23

I connected the card and it spins up but shows 'Standard VGA Graphics Adapter' in device manager

I used driver cleaner and re-booted but still shows the same thing.

Nvidia drivers show 'This graphics card could not find compatible graphics hardware'

When I plugged my EVGA GTX570 back in it shows GTX570 in device manager and Nvidia drivers install fine

seabiscuit · 12 Feb 2013 at 14:41

If this was purchased from ourselves, please contact our support technicians so they can get an RMA arranged for you.

Guest2 · 12 Feb 2013 at 14:43

seabiscuit said:
If this was purchased from ourselves, please contact our support technicians so they can get an RMA arranged for you.

No, it was purchased from ebay. I have emailed EVGA support now with all the serial numbers etc

seabiscuit · 12 Feb 2013 at 15:04

Ah right. Best of luck. Hope that everything gets sorted.

Jakus · 12 Feb 2013 at 15:15

Update the GFX card and motherboard bios before starting to worry !

Gregster · 12 Feb 2013 at 15:35

JAKUS said:
Update the GFX card and motherboard bios before starting to worry !

This especially if it is a gigabyte mobo

Guest2 · 12 Feb 2013 at 15:35

Would MSI afterburner have anything to do with it? My motherboard (GA-P55-UD3) bios is up to date.

Guest2 · 12 Feb 2013 at 15:35

gregster said:
This especially if it is a gigabyte mobo

Why this? my GTX570 has been working perfectly for almost 2 years

Guest2 · 12 Feb 2013 at 15:38

GTX670 BIOS Version is showing (on the graphics card sticker)
80.04.31.00.70

tommybhoy · 12 Feb 2013 at 15:40

Before you rma it anywhere, try this first(NOT with the 570 installed, only do it with the 670 in your rig):

How to Show and Access Hidden and Ghost Devices and Drivers in Device Manager

This will show you the devices and drivers from programs you no longer use, it will free up some disk space, not to mention help resolve potential conflicts between drivers that are no longer needed.

http://www.sevenforums.com/tutorials/77614-device-manager-hidden-devices.html

Gregster · 12 Feb 2013 at 15:57

It seems that new cards from both nvidia and AMD are having problems with that mobo. Often the latest bios for the mobo cures/fixes it but not always.

Guest2 · 12 Feb 2013 at 16:00

gregster said:
It seems that new cards from both nvidia and AMD are having problems with that mobo. Often the latest bios for the mobo cures/fixes it but not always.

I tested the latest bios a while ago but it was not stable so ended up going back to a more stable one. Why does it seem I always get this crap when I upgrade anything in my computer

Gregster · 12 Feb 2013 at 16:04

Guest2 said:
I tested the latest bios a while ago but it was not stable so ended up going back to a more stable one. Why does it seem I always get this crap when I upgrade anything in my computer

No idea sorry and I am just pointing out recent errors for that Mobo. Worth a shot using the beta bios and this may help stability with the 670. I am inclined to blame the mobo over the GPU.

vonex · 12 Feb 2013 at 16:36

Guest2 said:
I tested the latest bios a while ago but it was not stable so ended up going back to a more stable one. Why does it seem I always get this crap when I upgrade anything in my computer

research?

Guest2 · 12 Feb 2013 at 17:40

tommybhoy said:
Before you rma it anywhere, try this first(NOT with the 570 installed, only do it with the 670 in your rig):

http://www.sevenforums.com/tutorials/77614-device-manager-hidden-devices.html

This sorted it. Thanks Tommy

My 570 was still in there despite uninstalling the driver and using driver cleaner.
I could then install the latest drivers

Now to work out how to use this EVGA Precision thing

EVGA responses over email were very fast too - thanks Kevin

Jakus · 12 Feb 2013 at 18:27

Guest2 said:
GTX670 BIOS Version is showing (on the graphics card sticker)
80.04.31.00.70

means nothing to me, but I do know EVGA has some bios updates for 670's, worth checking out if it's something helpful for your setup.

Guest2 · 12 Feb 2013 at 22:39

thanks, the current bios is working at the moment but may look into updating it. Cant find it on the EVGA site in downloads though

Jakus · 13 Feb 2013 at 02:29

Guest2 said:
thanks, the current bios is working at the moment but may look into updating it. Cant find it on the EVGA site in downloads though

http://www.evga.com/forums/tm.aspx?&m=1703680&mpage=1

My advice, If you have no problems, don't change it....BUT read about it and download it just in case.

whyscotty · 13 Feb 2013 at 07:24

Guest2 said:
thanks, the current bios is working at the moment but may look into updating it. Cant find it on the EVGA site in downloads though

http://www.evga.com/forums/tm.aspx?m=1703680

tommybhoy · 13 Feb 2013 at 13:28

Guest2 said:
This sorted it. Thanks Tommy

My 570 was still in there despite uninstalling the driver and using driver cleaner.
I could then install the latest drivers

Glad I saved you return postage mate.

I remember having a very heated debate with 555BUK and sinchase iirc ages ago regarding this issue and how shocking it was-with the blame thrown firmly at AMD's feet, despite pointing it out that it happened with both vendors.

Long story short, attempted ridicule thrown at myself along the way, they both said it never happened with Nvidia...

My point is, that it must be an OS conflict in certain configs as it's quite rare, if it was gpu driver related it would be a far more common problem.

Rant over.