I recently sold a Superdry Shirt on Ebay, buyer paid for it quite promptly with a message along the lines of can you send it to this address as my paypal one is wrong, ok i thought fair enough.
I was ill so it took me a couple of days to get around to sorting out the postage etc, I sent a message saying so and that i'd send it asap, they said don't worry they are out of the country for a few days so send it on the following Monday.
It was sent on the Monday first class, i told the missus to get it tracked, she never, what do i know ? lol
I get a message on Thursday, "..have you sent it out yet blah,blah", i reply yes on Monday as we said, reply "..oh ok, was it tracked ?" if it's not here by Monday i'm gonna have to request a refund", i reply no it was first class, i have the receipt.
The next Tuesday i get another message, "..it hasn't arrived yet, and no note through my door from Post Office, can i have a refund please", I reply ,can you check with your neighbours, next day they say they checked with their neighbours and nothing, in the meantime my missus has been back to the Post Office and spoke to the lady who took the parcel, she said they get this a lot and do not give them a refund, we get a lost parcel form to fill out and give back to them with the photocopied receipt, apparently they can check the parcel al the way back to the postman who does the round and are able to find out the history of the parcel, she said a lot of them just get left in sorting offices !!
I send a message to the buyer telling them all this information and it could take up to two weeks, so i won't be refunding you until then.
I get a message 10 minutes later saying the parcel arrived, sorry i should have said lol