Virgin Media Discussion Thread

mattStoor said:
Just thought I'd add my own experience to this, been with VM since 2011 in Kingston Upon Thames. Started out on their 50Mb package. Absolutely flawless, never had a bad word to say about it. In 2012 I moved to another area in Kingston, got myself a free upgrade to 100Mb. Since then the quality has been awful. During offpeak times I will regularly receive 100Mb speeds however as soon as it hits 6PM (the time everyone actually wants to use the internet) surprise surprise I get speeds dropping as low as 0.4Mb.

Have been on the phone to VM several times since July last year, have received 3 different dates for the fixing of the service in that time. November, January and the latest one is April. No BT Infinity in my area so I'm stuck with them. Have been getting my broadband for half price since about September time but whats the point? I can't even use the internet for any online games lol :p

/endrant
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Ask for free, you are in my boat by the sounds of things. Although mines never as bad as yours tbh.
 
Well guys looks like we're now getting just as good a deal as new sky customers seeing as sky customers signing up today also have to have sky sports and HD pack to unlock sky sports f1. They previously got hold of f1 much cheaper than us so I'm chuffed they are having to pony up. Next thing we'll be getting it in HD too.
 
sid said:
Ask for free, you are in my boat by the sounds of things. Although mines never as bad as yours tbh.
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"Never as bad as mine" Not much room to get worse than 0.4 :(

My plan was to request a full refund in April. Maybe I'll tell them I intend to cancel my direct debit until it's resolved. That might kick em up the bum?!
 
mattStoor said:
"Never as bad as mine" Not much room to get worse than 0.4 :(

My plan was to request a full refund in April. Maybe I'll tell them I intend to cancel my direct debit until it's resolved. That might kick em up the bum?!
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Well its not like you have another realistic option atm so dont cancel the DD as you may be left with nothing.
 
sid said:
I live in central london so there are going to be huge number of DSL subscribers too. I would still like to know how congestion works there, is it exchange dependent or ISP dependent?
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They both have to have enough capacity.
 
Currently at work, will be calling them in an hour or so. I also have the mobile number of the engineer they sent out the first time. Might see if he has any legitimate time scale on the work they're going to do on the cabling.
 
mattStoor said:
Currently at work, will be calling them in an hour or so. I also have the mobile number of the engineer they sent out the first time. Might see if he has any legitimate time scale on the work they're going to do on the cabling.
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They apparently need to get planning permission to change their kit which simply takes too long.

My work has been 'happening' since end of 2011 :rolleyes:
 
sid said:
Meh, so no real garuntee it will be better and I will have fork out for a new line + line rental for 18 months.

Why does internet need to be so much hassle in 2013??
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Do some research before moving.

BT: Truly unlimited, no shaping.
VM: STM, traffic shaping.

Which provider has the most confidence in its network?
 
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KIA said:
Do some research before moving.

BT: Truly unlimited, no shaping.
VM: STM, traffic shaping.

Which provider has the most confidence in its network?
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Not sure what your problem is tbh. Who said anything about moving?

I have been with Virgin for ages like 6 years now, didn't move to them. That would be stupid. I would move to FTTC but it doesn't appear to be available. I don't have a phone line so can't really move cheaply to DSL either (as I've said already not worth it)
 
KIA said:
Which provider has the most confidence in its network?
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For me personally, I'd alter that question to:

Which provider do I have the most confidence in?

Having been on ADSL with various ISPs from about 2000 - 2007, and dealing with the poor speeds, throttling and fairly regular disconnects, I found VM to be a breath of fresh air. They're not perfect by any stretch of the imagination, but the connection I've had has been pretty rock solid for the last 6 years.

I can count on one hand the amount of times I've had real problems with my connection in that time, quite unlike the BT providers I've used.

It'd take something very special to make me switch back these days.

YMMV of course.
 
Cancelled Virgin today 1 month early.
They literally said on the phone this:

"you have a bad line , but we cant send an engineer out to repair it due to it being under our threshold"

lmao - it seems not being able to stream youtube, or barely downloading a MB/s day. noon and weekends isn't enough of an issue on a 120mb line.

idiots....
 
utajoker said:
i had 100mb virgin installed a few hours ago, can anyone tell me how long it takes to get full speed?

currently on 12.5 up, 9 down.
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Have you tried restarting the super hub? I upgraded yesterday via phone and it was done instantly.

http://speedtest.net/result/2543243851.png

I've noticed one thing tho in the superhub config file.

Max Downstream - 133000000 bps
Max Upstream - 12000000 bps

Not surprised the upload isn't slightly higher :P
 
the installer said he will have to finish the job or something and it will take a few hours.

just done a speed test, 84 down 9 up.



fixed :)
 
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Are you sure you're not getting your up and down confused?;)

That's actually pretty good for a lot of speed test sites for 100mb or even 120mb, as the speed I get reported on 120 varies a lot depending on exactly which speed test server and service I use (I think the best I've seen off a test server was about 110mb, whilst I've had close to 13MB from downloads).
 
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