"Fault on line" £90 Charge

If you've already tried that....randomly reset your internet connection by disconnecting the RJ11 cable.

Plead ignorance when your ISP asks if it's your doing

If you're still getting nowhere....then push for an engineer to check the drop wire from the distribution pole, the E and D side cabling and claim your connection is intermittently intermittent in windy/rainy weather :P

Do this all via your ISP and not via your telephony provider....even if both of them are BT :D
 
I had a problem just before Christmas and had to book an engineer, there was intermittent noise on the line, the guy at the other end went on about a price but as I couldn't hear him for the noise I just agreed to everything.

I know the fault wasn't at my end as I'm always plugged in the test socket.

There was about a 7day wait, I did get O2 to reduce my SNR so I could get on the net for an hour or two at a time.

Two days before the engineer was due I got a voice message saying the appointment was confirmed and I could still cancel up to a certain time.
After that message the disconnections and line noise vanished and hasn't been off since. The last disconnection was five mins before the call.

I suspect they fixed something.
 
It's a shame you're not with who I work for, the amount of people who have been told we can't do anything when in fact we can is annoying. I'm currently working in these type of cases.

Ask for a detailed breakdown of the KBD results be emailed to you, this should give you much more info to go off.

REIN seems to be a big one at the moment - interference from other devices overpowering the DSL signal causing a negative or low noise margin and this a dropout. I had someone walking around their house with an AM radio yesterday to pinpoint the source.
We found it was his sky box, turned that off and he had about 4dB of margin in addition to the usual, and an increase from 3.2 to 7mb/s.
 
Ask for the line profile to be reset AFTER the fault has been cleared (if it doesn't recover itself in a week)

If the target margin is reset to 6dB and the DLM pushes itback up again with no fault, then it's doing it's job and you'll have to live it with it.
 
When I had a fault on my line, the first BT engineer found nothing, the second replaced the copper wiring from the front of the house to the telegraph pole and Hey Presto!

I also use an XTE-2005 Faceplate which filters frequencies at source. That combined with a decent RJ11 cable improved my speed by half a Mb. Doesn't sound much, but when you're 3.5 miles from the exchange it really makes a difference.
 
I feel sorry for the BT technicians these days, as they're hounded by idiot managers constantly chasing them for better stats and pressurising them to charge for everything, and they're not allowed the time to look after customers properly.

Glad I left a few years back after nineteen years working for the company, the guys who are still there hate it now.
 
Replaced the filter and it's been 30hours since last disconnect.

Strange seeing as I had previously tried 2 new filters before that!

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Haha yeah thanks :) 46hours without a disconnect, still at 1024kbps though, would like it to be higher but I guess it's catch 22!

Just looking at ADSL Link now and Noise Margin for Downstream was 12.6, but it's fluctuating between 12.6 and 14.
Got it to refresh ever 5 seconds and with each refresh it's constantly changing, anything to worry about there?
 
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